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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
448 ratings and 185 comments received in the last 90 days.
16 August 2024
1010 service
07 August 2024
Excellent
07 August 2024
Again a great financial 4 year package and professional approach and understanding my circumstances to be able to purchase
03 August 2024
Luke was great, helped with every query and left no question unanswered. From enquiry to delivery I had my car in 3 weeks!
30 July 2024
Quick, efficient
17 July 2024
Great I don't have to wait for my new car everything was explained well
14 July 2024
Sam was very friendly and easy to talk to about the new car , very knowledgeable too
07 July 2024
Nothing is ever to much trouble. Phil always goes above and beyond
07 July 2024
It was very quick
07 July 2024
I was struggling with the collection side of it but they made it happen beyond easily for me
06 July 2024
Excellent service from Stephen keeping me up to date on each step - the documentation was provided in a timely manner - all very clean.
05 July 2024
Seamless service
04 July 2024
Very it was ready sooner than we thought. Phillip kept us updated at all times
03 July 2024
Sam was incredibly thorough in explaining my new cars features, he even went to the effort to collect me from the station!
02 July 2024
Information given on the various options was very detailed.
02 July 2024
Top service. Friendly staff from Sarah at the front desk all the way through to Luke on the sales desk.
24 June 2024
Offered a range of options that worked for me
18 June 2024
Phillips customer service skills
17 June 2024
Kept informed at all times and responded to any questions promptly.
14 June 2024
Everything went swimmingly and was really enjoyable.
04 September 2024
Was very well informed in every step from start to finish
04 September 2024
Top service
03 September 2024
The service received was excellent. I was informed of the cost beforehand and the car was returned washed
02 September 2024
No issues, speedy service and a thoughtful gift bag
02 September 2024
Service work was performed well although costs were quite high.
01 September 2024
Every thing as planned from drop off to courtesy car and pick up
30 August 2024
Good service friendly staff invoice was as quoted
30 August 2024
Same thing, excellent service but expensive
28 August 2024
Job was ok but wait out of proportion.
28 August 2024
Excellent professional service,, polite and curious.
28 August 2024
Made the whole process easy for me and was very helpful and polite
28 August 2024
Service staff were extremely helpful, polite and informative.
27 August 2024
The people i spoke to were all happy and easy to liaise with.
27 August 2024
I have purchased a brand new X5 and the bonnet catch was not quite lining up. The car is immaculate as it is not driven down the lanes and is always parked away from others. It spent 12 hours in BMW however in this time has received damage.
25 August 2024
Good - helpful, friendly and quick. The reason it's not a 5 is because of the rather blatant efforts to sell add-ons (ad-blue top-up before it was actually needed and £66 for a new pair of wiper blades!)
25 August 2024
It was a re-call fix not a service, but happy with the service provided ??
25 August 2024
Service team actually know what they are advising
24 August 2024
Was impressed the time it took the engineer to do the service.
21 August 2024
Efficient and friendly service
21 August 2024
Both Jess and Abby on the Service Desk were exceptional. Very informative, polite and extremely professional. Both are an Asset to the Company
20 August 2024
I received a video report of my car and the service was carried out within the times I'd been given.
20 August 2024
Very professional staff
20 August 2024
Work carried out in time car spotless
20 August 2024
Did have to wait longer due to faulty part But to be fair not there fault and they let me know early
20 August 2024
I can't find fault with anything
19 August 2024
Great service
18 August 2024
My car was ready on time and it was washed.
17 August 2024
No real issues with Arden
17 August 2024
Pleasant experience with servicing team, difficult booking as no one answers the phone. I dislike getting my car back and having the cables for my dashcam pulled out and cameras moved. Consent wasn't provided for anything involving the dashcam.
17 August 2024
Steve, the service advisor was polite, friendly and professional. He was brilliant. I must point out that my car wasn't washed even though the advisor had noted on the service sheet for it to be. The fault on my car was resolved. Overall satisfied.
17 August 2024
First time at Arden Maidstone, very professional
16 August 2024
Helpful friendly staff.
16 August 2024
In particular, Elise at Aylesford did an outstanding job in talking to LEX on my behalf, making sure all approvals were gained well in advance despite some challenges, then communicating with me to ease my anxiety about the work. Great job Elise.
14 August 2024
Very satisfied with our service experience with the dealership. All of our needs were met and the service staff were very helpful and friendly and went out of their way to give customer satisfaction
14 August 2024
No concerns at all.
14 August 2024
The reception,the courtesy and the calmness of the staff interacted with.
14 August 2024
Friendly service and kept informed about any problems
13 August 2024
Kept waiting. car was supposedly ready at 16:00, but had to wait until 17:20 before i could collect it.
13 August 2024
Lovely support
13 August 2024
Very good service, quick and efficient
12 August 2024
At first I was not satisfied but Emil was very efficient & apologetic in explaining what had happened & very late in the day got me a car so I could get home, arranged for my car to be fixed the next day and kept me updated on progress.
12 August 2024
Emil gave the best service experience that I have had in dealing with Arden.
12 August 2024
Very through and keep me informed of any problems
11 August 2024
The paint shop team did a first class full refurbishment of my alloy wheel and it looks like new.
11 August 2024
Was able to get a 'waiting booking' for a brake fluid service & also able to sort out a new Service Plan whilst there
11 August 2024
Everything was superb except, the valeting, the car was not washed properly and could have been better, not as good as it was on previous services. .
11 August 2024
Friendly, polite service
11 August 2024
Friendly staff and great service
11 August 2024
Always helpfull and efficient
09 August 2024
Because I was satisfied with the job they had done
07 August 2024
Car fixed and MOT competed need i say more top work.
07 August 2024
My son visited to bring the car in for service. The wait was not long, he didn't complain. Happy son Happy mum.
07 August 2024
Good communication, courteous service
07 August 2024
Abby Larkin provided great service, she helped me rebook my MOT without any problems and managed to get a slot which worked for me.
06 August 2024
Communication was clear, wirknwas carried out as agreed and I was charged for the actual cost of the work, which was below the estimate provided. I appreciate the honesty
06 August 2024
nothing to improve in terms of service
05 August 2024
I liked the video showing me what the engineers had looked at and found it reassuring
05 August 2024
Very good experience on this occasion during recall and oil service
05 August 2024
Unfortunately I didn't get the video from the VHC. I assume it just didn't send from the tablets so no big deal.
04 August 2024
I dealt with Verity and she was brilliant. Sorted everything out.
04 August 2024
Easy booking fast and efficient good communication fantastic service
03 August 2024
Fast friendly informative and jobs well done.
02 August 2024
As I said, polite, friendly and kept fully imformed.
02 August 2024
Really happy with the service provided, didn't have to wait long either
02 August 2024
The lad on entering who booked car ?? n said it would be washed and it wasn't .
01 August 2024
Brilliant service. Greeted by lovely lady on reception with such friendly smile who happily got up to show me where to go next. Very polite and helpful staff on the phone. Service centre staff really look after me well with good communication. Thanks
01 August 2024
Staff were all superb, with special thanks to our sales advisor
31 July 2024
The guy who dealt with me for my service was super helpful
31 July 2024
Completed everything as required.
30 July 2024
Quick and easy
30 July 2024
Was happy with the work carried out and was done quicker than estimated. Car was courtesy washed and a health report given for my car
30 July 2024
I have dealt with Arden for many years. An excellent team. I would always recommend them for both sales and service.
30 July 2024
Very good experience! Thinking about it, it had a lot to do with how I was treated - which was very well. Having warm friendly people who smile and chat and are very pleasant. Staff took time to explain things, patiently & considerately to customers
30 July 2024
Very satisfied. Most of the above comments are relevant. In addition the on-site facilities for customers waiting are excellent. The waiting area is comfortable with excellent drinks vending machines and spotlessly clean toilet/washrooms.
29 July 2024
Staff were great and attentive
28 July 2024
It was great from start to finish
28 July 2024
Everything was done to my complete satisfaction
28 July 2024
Customer service was really good.
28 July 2024
Excellent staff but parts too expensive
27 July 2024
Jess and abbie make this custom experience a fantastic customer experience with there warm wellcome friendly smile you both the best girls 100/100 stars mr cheeky in kent UFO 2 series glen
27 July 2024
My car was returned to me with a fault that wasn't present when I bought the vehicle in for the service.
27 July 2024
Long wait to get to speak to service dept every time I called.
26 July 2024
Able to solve the issue with the car and communicated well throughout the day.
25 July 2024
All ok
24 July 2024
Decent service. Very speedy.
24 July 2024
I don't need a video of my tyres they are by far the easiest thing to check, I would by far have more detailed information on the cars condition
22 July 2024
Given good customer service
22 July 2024
No hassle
22 July 2024
When I went into the dealership to book the service, I never received a confirmation test or email of the booking. I was asked to collect the car at a specific time and it was not ready. I had to wait an additional 30 mins
22 July 2024
Very good sales team
21 July 2024
Excellent customer service and plenty of reminders of the appointment.
21 July 2024
Did everything they said on time. Friendly efficient service check in staff.
21 July 2024
Did everything I asked in the required time frame.
20 July 2024
Got the car back and my stick function didn't work still trying to get back to deal with problem I think it was when service light was reset
20 July 2024
Never any problem.
19 July 2024
I feel the customer service isn't good , standing waiting for someone to talk to you, I don't think "be with in a minute" with attitude , is a good reply . Instructions not followed , collection time 15 mins before closing, with hours drive away .
19 July 2024
I didn't need to pay anything as they used some voucher for payment
19 July 2024
They provided a good service resulting from an emergency breakdown
18 July 2024
Nice service and quick booking. Looking for a slot for my service.
17 July 2024
from start to finish, it was brilliant, your rep was pleasant and to the point, all the staff were very polite and it was a nice environment to be
17 July 2024
Very satisfied
17 July 2024
They didn't clean my car as promised
16 July 2024
Did everything they could. Its just my lease company that were stalling things
16 July 2024
Only downfall was having to call to check when I could collect my car instead of receiving a call
16 July 2024
Elise is amazing. She went through the issues, organised everything flawlessly, , superb communication, absolutely perfect experience.
15 July 2024
Everything done as stated.
13 July 2024
Very good service , always pleased , great crew there, nice people
12 July 2024
Friendly team, ease of service, good pricing.
12 July 2024
Because the staff, their patience with my situation and help with getting me exactly what I want have been great
11 July 2024
Great communication with me to keep me updated with my car.
10 July 2024
The customer service was brilliant and the lady who attended to me made me feel relaxed because I was nervous as this was my first time taking my car to bmw. She even went extra miles to set my BMW app for me which was very helpful.
10 July 2024
Process was simple and efficient
10 July 2024
Always room for improvement
10 July 2024
The work was done as stated and within the time given.
09 July 2024
The service I received was excellent. Stephen Penny is a real credit to BMW Arden.
09 July 2024
Everything checked to high standard
08 July 2024
Always quick smooth service for my car.
08 July 2024
Very efficient staff
07 July 2024
Kept me up to date with how things were going with the service and made me feel welcome and comfortable in the showroom
07 July 2024
I can't fault the service agent, or the work undertaken. On the downside, the coffee machines weren't working, the customer seating area is very noisy with a constant stream of people and employees walking past/through
06 July 2024
Because I can rely on Arden BMW, Aylesford to be helpful and experienced at all times. Really good people at front of house and service desk.
05 July 2024
Good clean facilities, friendly staff and prompt vehicle service.
04 July 2024
My car broke down. I needed it back to take my daughter to her prom. BMW roadside assistance got the car recovered and Arden fixed the car in time for the prom. Thanks very much.
03 July 2024
Excellent service
02 July 2024
As previous answer, the team give a very special experience, the facilities are immaculate and staff really make an effort to give their best
02 July 2024
Very straight forward. Great customer service Jess was fantastic.
01 July 2024
Verity, the service rep was brilliant, helpful and friendly. A great asset to your firm.
01 July 2024
Easy process to book in and collect
30 June 2024
As 1.
30 June 2024
Overall it is good service
30 June 2024
All was ok. They completed it quicker than expected. Showroom a bit chilly when waiting.
29 June 2024
Would have liked if they had fixed the Sat Nav that has not worked at all since purchasing the car. But they weee very helpful, I just don't understand why even though I purchased my car my husband who has not keeps getting my car updates from BMW.
29 June 2024
Seamless process, everything done as expected
29 June 2024
Efficient, keep you updated on status of. Whatever you're needing. Minimal hassle. Additional works I needed was added with no problem. While vehicle was in, saved my time and connivence.
29 June 2024
Great service and appreciated the £100 discount on the recall work
29 June 2024
Ditto
27 June 2024
Everything about my visit for tyres and a couple of checks was fine, except it did take all day. That said, I was aware that it was an "all day appointment" but since I can't get home without the car (I'm a wheelchair user) I did have to wait.
26 June 2024
The workshop reception was an improvement on my last visit.
26 June 2024
Elise as always provides wonderful service and a credit to Arden dealership.
26 June 2024
Service team super helpful and in listening mode even when you know they are busy. New check in system is a plus.
26 June 2024
Video supplied was informative and the delivery was professional
25 June 2024
Done earlier than expected
25 June 2024
Very good
25 June 2024
great service
25 June 2024
Everything done before time and great coffee/music!
24 June 2024
The staff were helpful and professional
23 June 2024
Good customer service & technicians
20 June 2024
Reasonable service., as expected
20 June 2024
All the items were carried out which were needed and required, and I was given very good feedback from the person who worked on my car.
18 June 2024
Did all that they said they would with out making it feel like more than their jobs worth
17 June 2024
Very poor service Very poor customer service Negligence with risk to my safety
17 June 2024
Good that they could (finally) do the EGR Cooler recall on top of the additional brake service I requested.
17 June 2024
Excellent
17 June 2024
I feel the level of care and attention in providing a service for me.
16 June 2024
Service front desk team re very easy to deal with always friendly.
16 June 2024
Better now they supply loan car, staff generally helpful but unable to resolve major issues so far
16 June 2024
Very satisfied with the service received from Arden Maidstone.
15 June 2024
Everything was completed within a satisfactory timescale
15 June 2024
Very friendly and knowledgeable
14 June 2024
The car was serviced and cleaned and the customer care team were very helpful
13 June 2024
Free of charge recall. The health check was also helpful.
13 June 2024
My car was meant to be cleaned and wasn't
13 June 2024
Service is outstanding, and cannot fault your staff members in anyway
11 June 2024
Specific time of completion
20 August 2024
Excellent. Everyone was polite friendly and helpful. My salesman - Stephen Spalding - went the extra mile to make sure everything was smooth, efficient and enjoyable.