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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The team at Arden always look after me

Service
Thank you for leaving an amazing 10/10 review and awarding the BMW service department 5 stars. We are delighted to hear you were well looked after by the team. We look forward to welcoming you back

They kept to their price and did not load extras onto the bill.

Service
Thank you for taking the time to leave our BMW service team with a 5 star review. We look forward to welcoming you back.

The staff at Arden are welcoming and professional and in spite of the current difficult situation make the visit pleasurable.

Service
Thank you for sharing your 10/10 experience with us and leaving our BMW service department with a 5 star review. I will pass your kind comments onto the team. We look forward to welcoming you back.

Staff were friendly, service was very punctual and although difficult circumstances exist due to covid, I felt safe and well informed.

Service

Friendly , professional service.

Service

Very smooth from start to finish

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated. Kind regards

The booking system was slick with good follow up with notifications to notify of your service etc.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

The service is always very quick and efficient. Elise is always very helpful.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,

All staff are very helpful and friendly. I've been a customer of Arden Maidstone for nearly ten years now.

Service

I dealt with Elise from the service dept and as with previous contacts with her found her to be attentive and professional in her attitude towards clients.

Service

I had an issue with one of the products following a rectification under warranty, but the advisor I had dealt with was quick to rectify the matter by taking my car back in and carrying out the work while I waited.

Service

Smart efficient and friendly staff and work well done

Service

Great team of personnel within the service department now, working tirelessly to ensure the results are achieved to meet the requirements

Service

Polite, efficient service in clean and modern environment. Would have been 5 stars if collection/delivery service available but understand these are unusual times.

Service

The oil service was completed speedily at the booked time.

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Good communication , my vehicle was ready at the stated time, the service was fully explained

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

I was impressed with the video which I was sent showing me what had been done and the condition of my car. I was also impressed with the safety measures in place throughout.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

Reliable service ,feel a valued customer

Service

The car was ready for collection when we were told it would be. We were told it would be cleaned before collection which was reassuring.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Pleasant staff and service

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again soon.

always a great service from the service and parts department

Service
Thank you for your positive scores and feedback, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. Kind regards

Customer service is always good

Service
Thank you for sharing your experience with us

Great showroom and great staff. Thank you.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Good staff knowledge. Polite and helpful

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

Everything done as requested

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Excellent service, from safe drop off to Michael at Arden service unit, to payment via Steve in the main Bmw showroom an hour or so later. They are both knowledgeable and enthusiastic, which is great.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Excellent customer service, finished the service early

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Very helpful

Service
Thank you for sharing your experience with us, Hope to see you again soon, Kind Regards

good service

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again soon.

Punctual fast and reasonably priced service.

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Very happy with the customer service and the service that was done on my vehicle by Michael Lee.

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards

Elise and Steve were both friendly and very helpful.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars

Excellent service throughout

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

everything was done to my satisfaction and in a timely manner

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. Kind regards

Difficult times during the pandemic, but handled well by the Arden team.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Very polite knowledgeable staff explain all options and work hard to work to your timetable

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

Easy to drop off my vehicle - everything well explained by staff

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

I have been with Arden BMW from the day they have opened and nothing has change in the service except it's just got better

Service

No Problems

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards

Professional team

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon.

Work completed on time

Service

Friendly staff at drop off and collection,

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time Regards

No fuss- very helpful -communicating any problem with my car before doing any work

Service

My car went in for MOT. The service received was very efficient and well thought out during the Covid pandemic.

Service

Efficient

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Fitted me in quickly, kept me inform (including Covid safe arrangements), service was reasonably priced and overall a good customer experience.

Service

Everyone is friendly and there to help.

Service

Elise was amazing, so helpful with everything as usual

Service

Staff very helpful & polite

Service
Thank you for your feedback and the great scores, the feedback will be really useful as part of our ongoing customer training programme. Kind Regards

Friendly efficient service

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Really good to do business with. Straightforward and had the right amount of time to explain the work and answer question.

Service

Everything delivered as promised, great personal service from Michael Lee.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated!

My sales advisor, Phillip Lyon, was a joy to know and is a credit to the BMW name. From our 1st meeting to driving the car away, his knowledge, help and advise was second to none, BMW should be proud of his commitment to both the customer and BMW

Sales

Excellent and well informed salesman

Sales

Highly recommended. We were kept informed all through the process and everybody had a professional and friendly approach.

Sales

Professional and friendly.

Sales

Terry Linford and his team were really helpful. Made the whole process really easy and eveything was well explained along with next steps which helped to manage my expectations.

Sales

The service from the team at Arden BMW Maidstone has been first class from start to finish.(second time I purchased a car ). I'd like to personally thank Phillip Lyon who went to extraordinary lengths to show and explain all the options available.

Sales

The purchase and delivery was handled very well. If it was not for COVID-19 my car would have been delivered ahead of the initial delivery date. Hand over was very smooth and it was good to use electronic paperwork. Finance was easy to arrange.

Sales

Great service, great car!

Sales

Excellent handover in difficult circumstances with the current distancing rules

Sales

I ordered my car just before lockdown As you can appreciate it was a very difficult time for everyone. I was kept informed before, and during this time. When everything opened again I was informed and picked up my new car. Staff were very helpful.

Sales

Under the circumstances, Philip who I dealt with did a great job!

Sales

Having been a client of Ross Taylor at Stephen James Ruxley for a few years, and having received his undivided attention and excellent customer service, when we heard that he had moved to Arden Maidstone we decided to follow him. Well done Ross.