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Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234
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everything very easy with use of pool car. Car was cleaned during the service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards
They kept me informed throughout the whole process.
Thank you for your response. My sincere apologies that you had to wait three weeks for a service, we have taken your feedback & used it to review our process to try & avoid this occurring in the future.
The end of warranty check and MOT were completed on time and the car was delivered back to my house
Service carried out to satisfaction as well as sorting out the software issue that had occurred
They were very helpful from the start and kept me well informed all the way though the proses by the phone and text .
The car was sorted out but was returned with a deep scratch. I contacted the garage on 7 June and I am still being promised that this would get sorted out, it is already 21 June.
The staff are its greatest asset.
Everything I asked to be done was satisfactorily completed
Good service and very professional
As above. Just wait time could improve.
Always friendly and helpful
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time.
Despite booking in four weeks early they did not have a courtesy car available, however it was a first service so was only an hour and a half. Also slightly concerned they had to spend 15 minutes tracking my car key down.
Whilst service completed fine, the fact that engineers do not take care of what they are doing is unsatisfactory. In my instance, pen marks on the seat.
Thank you for giving us your comments, which will be really useful as part of our ongoing customer training programme.
BMW all ways to ringing you to let you no how things are going and all the information on your car
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!
Service and MOT carried out quickly
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon.
Great people, always friendly, helpful and informative.Keep me informed whilst my car was in with the service department.
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated.
Cant fault the service given, even with the showroom fire
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10.
They accommodated a basic repair without charge. In addition a second safety recall announce the previous day, was also included during the booking saving an additional visit (the first safety recall was being done as part of this booking).
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon.
Simply very satisfied
As above the whole experience was painless and straightforward.
Although BMW Assist were slow getting my car recovered Arden made things better with excellent service with my car back in my hands 22 hours after the flat bed delivered it.
Friendly and helpful reception staff , kept up to date with work being carried out .
Quick efficient and very professional service
very good customer service
Service centre was open promptly at 8am as advertised, staff were extremely pleasant and helpful, service was completed on time and the car was in great order when I picked it up.
Thank you for your excellent feedback I have passed this on to the service team
due to the location of Arden compared to me at home, each visit takes me 2-3 hour round trip!
See previous answer. Id have expected everything to be done that should have been carried out without me needing to rebook another appointment
Body shop excellent, had a minor issue with the Service People.
Great service. I really like that you collect and bring my car back
Adam is extremely friendly and efficient
Very courteous, kept me updated on progress throughout the day.
Sam, the salesperson who assisted us was extremely helpful, professional and attentive. All staff based at Arden were very helpful.
Great service, convenient being able to book a service on a Saturday.
Thank you for responding with such fantastic feedback. It is very much appreciated by the service team.
As above attitude of staff, welcoming feeling, did not feel rushed, any question however stupid it may of sounded answered with no trouble felt like they wanted my custom. Nothing was too much trouble. Ambience of whole place was great.
I only had a short window for the service to be completed, and there was no issue with fitting the car in and getting it all done
Thank you for your great feedback. I have passed your comments onto our Service team.
I assume all went well with the recall fix - but you have not explained.
Very professional, all requested work completed efficiently and car returned when they said it would be.
Helpful staff, pleasant and efficient, and I was well informed, and have been whenever I have had to visit the showroom/service depts.
The work undertaken was done in accordance with the quotation given.
It is excellent service
Very happy with the service
Everything they said they would do, was done and in the time they said it would be. And it was communicated with a smile
All was done at the service, except for a very minor fault which the service staff would not attend to on the day.
Whole experience was excellent
Excellent service from local dealer.
They are always on time and contact prior to appointment
All good with the car and dealt with quickly and politely
As a per previous question
Exceptional Service and communications all round, always get great help from the Arden Service team.
Able to work productively in good surroundings whilst waiting for vehicle - estimation of how long was accurate
Very good setting, facilities with wi-fi to allow me to work whilst car being service.
Everything done as asked
Great service all round.
Good friendly personnel and nice place to wait and do some work.
Disappointed that one specific problem about which the dealer was pre-warned appears not to have been dealt with and no report given
Car arrived in time frames as promised . Workings of car explained in full.
Very good service
Had to wait a longer than expected delivery period. Having initially been told an anticipated date it was 2 months longer. Communication could have been better
I never really felt in control of my purchase, in the end had to call the general manager as the excitement of my new purchase had gone
Our salesman was always very helpful and has told me to get used to the car then pop back and he'll make sure that we are maximizing all the features of our BMW.
Everyone has been very helpful every time I have visited the Maidstone bmw dealership.
Good professional advise
Luke Wilkinson is an excellent sales representative. The main reason, possibly only reason, for staying with Arden
The delivery information from BMW was at variance from the correct details held by the dealer.
Very welcoming, great service and extremely friendly, and the coffee is great!
Looked after well without the sales team being too pushy
Made to feel very special, nothing was rushed. All questions answered and overall the best car buying experience to date.