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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booking up the service was really easy and the Elise was excellent (very efficient and thorough). The alloy wheel repair itself was brilliant, as it looks like I have a new alloy, and it was excellent value.

Service

I wouldn't go anywhere else, Arden are exceptional

Service

Had to chase to see if car ready Wrong part ordered for next day so had to re-book again when part in so didn't need to leave car overnight When car picked up, bird poo all over it, not acceptable!!

Service

The team were able to answer my questions and provided key information to facilitate my decision-making

Service

good service and friendly staff

Service

Very helpful in a difficult situation. Excellent communication and prompt efficient and friendly service from a nice team

Service

The car was ready early.

Service

Booked in for replacement part, all very quickly done.

Service

Customer service was great

Service

Using Arden BMW presents a very competitive and Pleasant package in keeping my BMW in the best possible condition.

Service

They did what they said, so no hanging around. Great service.

Service

Quick and efficient service.

Service

Fantastic, professional & friendly service as always from Steve Wanstall 5*****

Service

Despite lockdown service and mot was ok. Mot video very clear.

Service

Excellent as always

Service

Work was completed very fast

Service

All went to plan

Service

Simple operation to service my car

Service

Staff when out of the way to ensure all needed were meet.

Service
Thankyou for taking the time to leave 10/10 feedback for our BMW service department. I will let the team know you have awarded them with 5 stars and we look forward to welcoming you back again.

Perfect service and lovely people I am always going to service Arden Maidstone. I know them long time.

Service

Quick service performed whilst I waited.

Service

The staff I dealt with during my time as having the vehicle were always considerate, courteous and professional

Service
Thank you for your feedback and a wonderful 5 star review, I will pass your comments onto the BMW service team. We would also like to thank you for your continued support and we look forward to welcoming you back again.

The work was carried out within the time stated. The offer of a courtesy car would have been appreciated.

Service

All work done on time and easily booked in.

Service
Thank you for taking the time to leave feedback and we are delighted to receive your 5 star review. We look forward to seeing you again.

Good service and liked the video

Service

They fixed the problem first time.

Service
I appreciate you taking the time to write in, and I have passed your comments onto the Service Department

Great service

Service

Quick service, took less time than I expected

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

We can drop the car off the day before and collect at our leisure and kept up to date with everything.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated Kind regards

Elise is great and is very knowledgable

Service

Arden went out of thier way to provide the level of service i requested

Service
Thank you for taking the time to leave a review for our BMW service department and awarding them with 5 stars. We are delighted to hear you received the level of customer service that we aim to provide. We look forward to seeing you again.

Once again, friendly and efficient and accommodating. The car was collected in the morning and returned by lunchtime.

Service
Thank you so much for leaving Arden BMW service department with a fantastic 10/10 review. We'll be sure to pass your 5 stars on to the team. We look forward to welcoming you back.

EVERYTHING WAS DONE

Service

Michael was very helpful

Service

Nothing I could fault

Service

David in service was 100% in his advise to me about my problem with the car and nothing was to much for him, very helpful employee, as was Marc in Reception, so helpful as well, may I say that all the staff at Arden BMW are top hole.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

The staff were really helpful and efficient

Service

Extremely helpful and friendly staff at my dealership, Arden of Maidstone. Went the extra mile to accommodate my needs

Service
Thank you for leaving our BMW service department with such delightful feedback and awarding the team with 5stars. We'd also like to thank you for your continued support and we look forward to seeing you again soon.

Good service, well delivered

Service

Easy, smooth and very well organised right through whole experience

Service

Staff very friendly and polite also very helpful

Service

Good service throughout

Service

The staff at Arden are welcoming and professional and in spite of the current difficult situation make the visit pleasurable.

Service
Thank you for sharing your 10/10 experience with us and leaving our BMW service department with a 5 star review. I will pass your kind comments onto the team. We look forward to welcoming you back.

They kept to their price and did not load extras onto the bill.

Service
Thank you for taking the time to leave our BMW service team with a 5 star review. We look forward to welcoming you back.

The team at Arden always look after me

Service
Thank you for leaving an amazing 10/10 review and awarding the BMW service department 5 stars. We are delighted to hear you were well looked after by the team. We look forward to welcoming you back

Staff were friendly, service was very punctual and although difficult circumstances exist due to covid, I felt safe and well informed.

Service

Friendly , professional service.

Service

Very smooth from start to finish

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated. Kind regards

The booking system was slick with good follow up with notifications to notify of your service etc.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

The service is always very quick and efficient. Elise is always very helpful.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,

Phillip Lyon (and his colleague in Service who recommended me as a potential 5 Series LCI customer) did a great job. I was updated regularly and the hand over was a nice experience. Early change of car also saved considerable maintenance costs also.

Sales

Terry was brilliant at managing my purchase during challenging times.

Sales

We were very impressed with how quickly we received our new car given the current climate.

Sales

Everything was simple, clean and covid safe. The car features where explained in detail and I could drive away comfortably knowing I had all the info I needed

Sales

THE SET UP AT MAIDSTONE IS WELCOMING PLENTY OF CARS ON SHOW PARKING GREAT REST AREA WAS SUPER GREAT COFFEE AND FROM RECEPTION TO MEETING PAUL SMITH FIRST CLASS.

Sales

Well looked after, especially during these strange times with COVID 19

Sales

Everyone at the centre were courteous and professional including Elise on the service team who helped with setting up a new service package.

Sales

The sales person who dealt with me was very good, made me feel comfortable, was extremely knowledgeable, was easy to speak too and made everything flow smoothly

Sales

Excellent customer care. Friendly professional personnel touch always did what he said he would 100 percent reliable.

Sales

I achieved every thing I was after and the sales person was excellent

Sales

Very knowledgeable, straightforward and felt safe during COVID restrictions

Sales

All very helpful

Sales

Philip was very attentive and expressed great knowledge on all things BMW. He made us feel very comfortable when dealing with the car buying process.

Sales

We turned up a little late so a few things were missed during handover.

Sales

Terry is always helpful and helped me when I needed it when I had issues with the bmw insurance side. Always answered my emails as quickly as he could too.

Sales

No problem what so ever

Sales

Relaxed atmosphere , good coffee and well run under CV19 conditions.

Sales

Great advice from the salesman with no undue pressure.

Sales

My sales advisor, Phillip Lyon, was a joy to know and is a credit to the BMW name. From our 1st meeting to driving the car away, his knowledge, help and advise was second to none, BMW should be proud of his commitment to both the customer and BMW