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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service,friendly people. Job done well and car washed. Also excellent Covid-19 precautions.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,

Good service

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

I now live in Battle and still travel back to Maidstone, Elise Mankelow who I deal with always goes the extra mile, is polite and keeps us up to date with what's new at BMW.

Service

Everything completed on time and cost

Service

Professional service.

Service

Very good service

Service

The team in the service department at Arden Maidstone really are fantastic. I assume there must have been a change in management there in the last year or so, as everyone is so helpful now.

Service

Excellent service carried out promptly and efficiently

Service

They are polite, courteous and did a good job. Grey also communicated well with me before and during the service process and made me feel welcome and valued. They even topped up my ad blue for free.

Service

Easy to book the appointment, all work completed well within the time quoted and a reasonable price

Service

All work carried out to a high standard.

Service

Always had good service from Arden with my prior cars, and continues with my new one.

Service

I was looked after by the staff and my issue was resolved in great time.

Service

Satisfied with the job done . Quick and fixed

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

great service

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards,

Kept me informed and advised over issues as they developed. Direct and helpful

Service

Very happy.

Service

Great service, very professional and helpful team !

Service
Thank you for your fantastic feedback.

The experience was efficient & little hassle.

Service
Thank you for your Feedback, Hope to see you again soon.

Job completed on time. All staff who dealt with me were polite and informative. Very pleased with the price for the work carried out.

Service

Happy with service

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,

Like the e-mail reminder. Staff courteous and professional. Video appreciated.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department.

Easy to book in

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Helpful staff and friendly

Service

All matters dealt with and informative feedback on condition of car

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards,

Friendly staff and good service facilities.

Service

Great customer service with no delays.

Service

The team are very friendly and professional

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department

It was extremely easy, just dropped the car off and picked it up at the end of the day with top comments about it which was lovely to hear.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

Service was excellent

Service

Did the job quickly and professionally

Service

Nice and easy experience!

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards

Good team

Service

I was promptly notified of additional issues found with the car and when authorised, was swiftly dealt with.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

All worked carried out on time.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards

You did everything you said you would, at the price you said, and you met my time frame.

Service

Pleased with the manor and approach.

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Nice staff in parts department, on phone and at pick up next day.

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW parts team.

Very satisfied

Service

Service centre was well resourced and car was read ahead of time. Staff were courteous and efficient.

Service

I have purchased two cars from Arden, they always deliver excellent care, from sales through to servicing. I particularly like Arden for being a smaller and independent business, it makes them much more personable than the massive franchise dealers.

Service
Thank you for leaving a wonderful 5 star review for our BMW service department. We are really happy to read and receive such fantastic feedback for the team. Thank you for your continued support and we look forward to seeing you again.

Great service as usual from Arden Maidstone. The car was picked up from my house in the morning, serviced, MOT'd and returned to me late afternoon.

Service

I was very satisfied. Every thing was on time and well organised

Service
Thank you for leaving our BMW service team with a 5 star positive review. I will pass this on to the team and we look forward to welcoming you back again.

Good job done

Service

Fast ordering

Service
Thank you for sharing your experience with us, Kind regards

My vehicle was booked in for brake service and warranty work. The warranty work tok longer than expected but I was updated daily so that I could make other personal arrangements..

Service
Thank you for giving us great comments, hope to see you again soon

Easy to order parts and collection next day

Service

My repair was done on the date and time it was planned with no delays. The repair was also done very professionally with no exceptions

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department

The service team is always very helpful

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience.

The works required were minimal but was quickly done, and good comfortable waiting area

Service
Thank you for your feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department.

All the issues were resolved

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Your Comments have been passed to the Service Manager.

Very great service. Friendly and helpful staff. Quick turn around with my car and explained everything well.

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards

Friendly team in show room made you feel welcome. Timeline discussed for works kept too.

Service

Easy to deal with

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Job done quick

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards

Staff at Aden always very helpful and friendly Also they kept me updated with the works.

Service

I have no benchmark for comparison however all my expectations have been matched

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

All what I was having done was done efficiently

Service

Everyone I spoke to at BMW Were polite Professional and very helpful

Service

Always good service

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars. Kind regards

Given the situation with covid-19 have have obviously been working hard behind the seems to satisfy everybody's needs to the best they can again given the situation and circumstances we have fair play

Service

Stephen contacted me with an opportunity that was so closely matched to me and my requirements, he answered all my questions knowledgeably but actually preempted most of them, the purchase was so smooth.

Sales

Smooth and easy

Sales

Just very impressed from the service offered from the staff to the vehicle purchased

Sales

Simply the whole process was made easy by the attention given to me by those involved.

Sales

Good salesperson, great deal

Sales

Amazing customer care

Sales

Excellent customer service.

Sales

Ian Ford was very helpful and professional.

Sales

Expectations exceeded

Sales

Excellent service

Sales

Overall very good but restrictions made it slightly more difficult

Sales

Was given a lot of time to decide didn't feel pressured at all

Sales

Nothing left to chance and a smooth process.

Sales

Stephen Spalding was very responsive to any queries and overall a personable and genuinely lovely person. Made my purchase an enjoyable process.