It was a smooth timely experience.

Everything went like clockwork

No problems, very smooth, good quality and good customer care.

Everything was handled very well. From taking my booking to picking the car up after the work.

Service Fine but the lack of courtesy cars causes problems to those who live outside Maidstone

Car has had an oil leak since it was serviced.

Quick service and turn around

Easy to park car was cleaned well. Dealership is clean

My expectations were met

Wrong oil put on carSold extra things I didn’t want nor need but pressured into it Things broken in my car didn’t take responsibility just gave it back to me hoping I wouldn’t noticePassive aggressive Offered no discount or compensation or sorry

Service rep was unable to tell me if I has a service pack on this vehicle. Car was washed, but not leathered off, so had water spots over it.

Welcoming staff, who kept me up to date with progress

Friendly service

First class service, very impressed.

The service department is extremely rude!

I booked my car in for a service and mot and was advised what service I would be having and the cost.

Quick, no issues, cleaned car.Follow up appt for issue with car not available until December as loan car not available.

All good

Very well organised, even though exceptionally busy workload, and always courteous to the customers

Told it would 2 hrs and it was. In addition was valeted extremely well.

Every member of staff is always friendly

Took over an hour longer than promised

The length of wait and I had no help with either a courtesy car or to pick up car. I had to get a taxi home and a taxi back to showroom. I had a day waiting for a call and the cost of £35.

Received phone call to say car ready after i had collected it

You also didn’t reconnect my BMW camera or even tell me it was unconnected.

Car was not ready until 6.45 after telling me should be ready by 5.00If I was to,d 6.45 then no problem I would have collected laterOtherwise very satisfied

Even though mot cancelled due to machine broken at Arden garage.i was able to book one in elsewhere and the service done at Arden separately.they did apologise for the inconvenience

My 2 series was in for a safety recall on the Friday, they then informed me they had ordered the wrong part. They did book this on for the Saturday but this then meant I ad to change my plans to take this in as I needed it for work on the Monday

Paul Taylor often goes the extra mile, and the team in general do what they say they will do (which isn't always the case at other manufacturers dealerships!)

Really good and friendly.

Normally, you are excellent. this time thought I was assured that a quote for the bodywork would be provided on several occassion when the car was in for the service (it was in for a few days)...it wasn't until I raised the issue when I picked it up

Communication and service has been excellent throughout.

The service and facilities are excellent, but 2 hours for a booked in MOT is a bit excessive, especially as the staff knew I was going to wait in the showroom.

Reasonable service but did not reset car service indicator so had to wait on collection. Unwilling to do sat nav update unless I bought a memory stick from them with update files for about £50 even though I have the update subscription!

One small thing.... the music played in the showroom is awful. Surely only of appeal to children? Makes waiting hard work

Good overall service and made to feel welcome.

Had to call to check if car ready and car was not washed

staff very switched on, friendly, and service completed in the timescale given

Long waiting times for booking

Excellent service from polite, presentable and knowledgable staff.

They are always very helpful and welcoming

everything was fixed, to my knowledge.You noticed that I had kerbed one of my wheels. I had forgotten I had taken out wheel cover, but I imagine you guys would've checked that. Could this have been resolved at the same time as the other 2 issues?

Overall service is pretty good, friendly staff etc, just organisation and points I’ve listed above not very good, especially with amount of money spending buying the car

Bit of a mix up with the work to be done. Had the car from 10:30 until 15:00hrs.

Accommodating on timings and early pickup

Freindly and reliable staff

Service was swift, had to remain at showroom as long lead time for courtesy vehicles which was not ideal however fast WiFi and strong coffee meant this was no problem at all in the end.

No problems during booking service or collection

The service was great, I was also given information about a service plan that will save me money on future services.

Very good service

Second time my car has been to Arden and the second time it has been damaged and not owned up to. Bad customer service. Arden’s attitude is one who forgets that I’m the one who is inconvenienced with my car being damaged.

Everything was carried out as requested and communication regarding completion of car excellent

Elise was amazing as always

All very helpful and professional

Faultless service

Professional

Excellent. Clearly explained what was happening and what was being undertaken. Very helpful.

Sour taste left in mouth re. this 'missing' connector part

not finished on time

Effortless service & polite staff.

very good but it took a long time

I brought my wife's car for this service but ensured that either my mobile or my home number would be notified when the car was ready to be collected.. In fact the call was mode to my wife's mobile.so I wasted my time at home

It was just a brake fluid change, nothing good or bad

ProblemAll resolved under warranty

I had two issues, one a warranty issue and one a problem with my Trackstar. My car has now been in to Arden THREE times and the trackstar issue is STILL unresolved and I PROVIDED the solution in the first visit and have been ignored EVERY VISIT.

Everything was done as anticipated. No fuss no bother

Service staff very polite and very pleasant to talk to

A good company to deal with. Very professional and always willing to assist whenever they can,

Always a good service speeding resultion

From booking the car in and haveing the fault repaired service was excellent.

The car was checked thoroughly. I was advised as to the life span of the rear brakes and took the opportunity to have them done too

Jack was brilliant giving me a lift to and from the garage

Efficient on the desk

All done on time and was ready

Service staff were friendly and made be feel welcome

Service was pretty smooth albeit slightly longer than expected.

car serviced and mot

running in service done while i waited

Because they are very efficient and keep m informed as to what is happening with my are. My car is also returned to me very clean both inside and out. Excellent service desk.

prompt and efficient

I received excellent service from the team at Arden. Especially David in the service team.

The service could not be faulted.

Overall a good experience.

The service element was very smooth and the issue resolved swiftly.

Very good service and the staff are very pleasant as well.

took more time than expected, car given back 2 hours after expected time

As above and it great being able to get the car serviced at a weekend as it is very difficult for us to arrange in the week, unfortunate that there is a long wait time to get booked in and understandably only a few staff in the service department

As always great experiance

Simple and easy with few surprises

Very pleased

The work required was agreed and carried out promptly

As above delivered on time , returned cleaned with explanation of the work and any things to watch out for

As described but expensive

Good facilities well trained staff

Excellent customer service from Damian Daniel at Arden

Good all round service by people I have dealt with

I am very satisfied. The salesman took me through how to do everything in my vehicle and answered any and all questions which I had.

Great service - i exchanged my old 3 series and it was taken from me on the way in and i came out with a new X3. Was really well looked after, service was exceptional

The team at Arden BMW have continued to provide excellent service and support, from initial discussions about models available on the Motability scheme, assistance with ordering the appropriate car for me, and arranging suitable collection times.

A great experience picking up my new car and was explained everything about the car without being rushed

Very satisfied, good explanation of all of the features plus a familiarisation drive was a good idea

All staff friendly made you feel welcome. All aspects of my car explained very good service.

Salesman was knowledgeable about the vehicle and took his time to acquaint me with it

I was kept informed of manufacturing progress with regular email updates from Arden Maidstone and the car delivered ahead of schedule; again personal attention given by Charles Theofanous.

Craig was excellent and helped us with good advice

Very helpful salesman who was very efficient and responded promptly with details of my purchase

Great customer service, friendly, informative. Made you feel welcome.

I was very pleased with the service to the point where I wrote a letter of appreciation to the MD.

The dealership and sales man made it every so easy he kept us fully updated as to the progress of our order and when we picked the car up explained everything and has even answered my subsequent questions when we needed more information

Salesperson was very clear and competant

I love my car it’s great on the road it feels strong and safe for me to drive my 3 sons about in. It looks lovely and I am just so please with it!

Amazing customer service from Charles.

Slight confusion on finance application and processing otherwise all good

All round professional service.

Attentive staff and a good deal on a good car.