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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All work done on time and easily booked in.

Service

Good service and liked the video

Service

They fixed the problem first time.

Service

Quick service, took less time than I expected

Service

Great service

Service

We can drop the car off the day before and collect at our leisure and kept up to date with everything.

Service

Elise is great and is very knowledgable

Service

Arden went out of thier way to provide the level of service i requested

Service
Thank you for taking the time to leave a review for our BMW service department and awarding them with 5 stars. We are delighted to hear you received the level of customer service that we aim to provide. We look forward to seeing you again.

Once again, friendly and efficient and accommodating. The car was collected in the morning and returned by lunchtime.

Service
Thank you so much for leaving Arden BMW service department with a fantastic 10/10 review. We'll be sure to pass your 5 stars on to the team. We look forward to welcoming you back.

Michael was very helpful

Service

EVERYTHING WAS DONE

Service

Nothing I could fault

Service

The staff were really helpful and efficient

Service

David in service was 100% in his advise to me about my problem with the car and nothing was to much for him, very helpful employee, as was Marc in Reception, so helpful as well, may I say that all the staff at Arden BMW are top hole.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Extremely helpful and friendly staff at my dealership, Arden of Maidstone. Went the extra mile to accommodate my needs

Service
Thank you for leaving our BMW service department with such delightful feedback and awarding the team with 5stars. We'd also like to thank you for your continued support and we look forward to seeing you again soon.

Easy, smooth and very well organised right through whole experience

Service

Staff very friendly and polite also very helpful

Service

Good service throughout

Service

Good service, well delivered

Service

The staff at Arden are welcoming and professional and in spite of the current difficult situation make the visit pleasurable.

Service
Thank you for sharing your 10/10 experience with us and leaving our BMW service department with a 5 star review. I will pass your kind comments onto the team. We look forward to welcoming you back.

They kept to their price and did not load extras onto the bill.

Service
Thank you for taking the time to leave our BMW service team with a 5 star review. We look forward to welcoming you back.

The team at Arden always look after me

Service
Thank you for leaving an amazing 10/10 review and awarding the BMW service department 5 stars. We are delighted to hear you were well looked after by the team. We look forward to welcoming you back

Staff were friendly, service was very punctual and although difficult circumstances exist due to covid, I felt safe and well informed.

Service

Friendly , professional service.

Service

Very smooth from start to finish

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated. Kind regards

The booking system was slick with good follow up with notifications to notify of your service etc.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

The service is always very quick and efficient. Elise is always very helpful.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,

All staff are very helpful and friendly. I've been a customer of Arden Maidstone for nearly ten years now.

Service

Smart efficient and friendly staff and work well done

Service

I had an issue with one of the products following a rectification under warranty, but the advisor I had dealt with was quick to rectify the matter by taking my car back in and carrying out the work while I waited.

Service

Great team of personnel within the service department now, working tirelessly to ensure the results are achieved to meet the requirements

Service

I dealt with Elise from the service dept and as with previous contacts with her found her to be attentive and professional in her attitude towards clients.

Service

Polite, efficient service in clean and modern environment. Would have been 5 stars if collection/delivery service available but understand these are unusual times.

Service

The oil service was completed speedily at the booked time.

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Good communication , my vehicle was ready at the stated time, the service was fully explained

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

Reliable service ,feel a valued customer

Service

I was impressed with the video which I was sent showing me what had been done and the condition of my car. I was also impressed with the safety measures in place throughout.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

The car was ready for collection when we were told it would be. We were told it would be cleaned before collection which was reassuring.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Pleasant staff and service

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again soon.

always a great service from the service and parts department

Service
Thank you for your positive scores and feedback, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. Kind regards

Customer service is always good

Service
Thank you for sharing your experience with us

Great showroom and great staff. Thank you.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Good staff knowledge. Polite and helpful

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

Everything done as requested

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Excellent service, from safe drop off to Michael at Arden service unit, to payment via Steve in the main Bmw showroom an hour or so later. They are both knowledgeable and enthusiastic, which is great.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Very helpful

Service
Thank you for sharing your experience with us, Hope to see you again soon, Kind Regards

Excellent customer service, finished the service early

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

good service

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. We look forward to seeing you again soon.

Punctual fast and reasonably priced service.

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Very happy with the customer service and the service that was done on my vehicle by Michael Lee.

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards

Elise and Steve were both friendly and very helpful.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars

Excellent service throughout

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

everything was done to my satisfaction and in a timely manner

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. Kind regards

Difficult times during the pandemic, but handled well by the Arden team.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Very polite knowledgeable staff explain all options and work hard to work to your timetable

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

THE SET UP AT MAIDSTONE IS WELCOMING PLENTY OF CARS ON SHOW PARKING GREAT REST AREA WAS SUPER GREAT COFFEE AND FROM RECEPTION TO MEETING PAUL SMITH FIRST CLASS.

Sales

Well looked after, especially during these strange times with COVID 19

Sales

Everyone at the centre were courteous and professional including Elise on the service team who helped with setting up a new service package.

Sales

The sales person who dealt with me was very good, made me feel comfortable, was extremely knowledgeable, was easy to speak too and made everything flow smoothly

Sales

I achieved every thing I was after and the sales person was excellent

Sales

Excellent customer care. Friendly professional personnel touch always did what he said he would 100 percent reliable.

Sales

Very knowledgeable, straightforward and felt safe during COVID restrictions

Sales

All very helpful

Sales

Philip was very attentive and expressed great knowledge on all things BMW. He made us feel very comfortable when dealing with the car buying process.

Sales

We turned up a little late so a few things were missed during handover.

Sales

Terry is always helpful and helped me when I needed it when I had issues with the bmw insurance side. Always answered my emails as quickly as he could too.

Sales

No problem what so ever

Sales

Relaxed atmosphere , good coffee and well run under CV19 conditions.

Sales

Great advice from the salesman with no undue pressure.

Sales

My sales advisor, Phillip Lyon, was a joy to know and is a credit to the BMW name. From our 1st meeting to driving the car away, his knowledge, help and advise was second to none, BMW should be proud of his commitment to both the customer and BMW

Sales

Excellent and well informed salesman

Sales

Highly recommended. We were kept informed all through the process and everybody had a professional and friendly approach.

Sales

Professional and friendly.

Sales

Terry Linford and his team were really helpful. Made the whole process really easy and eveything was well explained along with next steps which helped to manage my expectations.

Sales

The service from the team at Arden BMW Maidstone has been first class from start to finish.(second time I purchased a car ). I'd like to personally thank Phillip Lyon who went to extraordinary lengths to show and explain all the options available.