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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and easy to deal with Micheal Lee. Michael was great!

Service

Efficient service coupled with very comfortable waiting area. Work completed on time.

Service
Thank you for taking the time to leave a great review. We are delighted to hear that you received the 5star service we aim to provide. We look forward to welcoming you back again.

Timely service of my vehicle and call to confirm completed

Service

Very satisfied with work carried out and the was thoroughly cleaned

Service

No problems with work carried out as usual from this dealership

Service

Elise went out of her way to help with my insurance claim for alloy wheel repair

Service

Very polite approach by Steve & Elise...well done! Great wheel refurbishment & quick MOT

Service

Efficient and friendly

Service
Thank you for leaving a review for our BMW service department. We look forward to seeing you again.

Just a small point when report of MOT was sent to me via email I misunderstood the video thinking it was a recording of my car and findings (other companies do this) although report was below and clear

Service
Thank you for taking the time to leave a 5star review for our service department. We appreciate all feedback and I will pass your comments on to the team. We look forward to welcoming you back.

Brilliant service, sales, people. ????

Service
Thank you for leaving our BMW service department with an amazing 10/10 review. We are delighted to hear that we are maintaining our 5star service. I will pass your kind comments onto the team and we look forward to seeing you again.

very well informed

Service

Door to door service - fantastic.

Service

In order to understand the item fitted to my car the handler sat with me and run through the system asking if I had any questions and then politely advised me to call in anytime if I had any problems going forward.. the service was 'best in class'

Service

Usual friendly service from majority of staff.

Service

I have always received excellent service and trust the engineers for honest assessments.

Service

Swiftly booked in, work carried out without any problems and courteous team.

Service

Very friendly & relaxed feeling

Service

Excellent service, friendly staff, very accommodating and approachable.

Service

Job done promptly, including MOT

Service

professional, reliable and efficient

Service

Efficient and professional attention by reception staff

Service
Thankyou for leaving Arden BMW with great feedback, I will pass this on to the team and I do hope you get your issue with Stephen James resolved. We look forward to welcoming you back again.

Car is picked up from home and delivered back by Mark Hayward - Arden Bodyshop Manager who lives nearby. Was kept informed of progress - End of Warranty Check and MOT by Elise Mankelow - Service Advisor.

Service
Thankyou for leaving fantastic 5 star feedback, It's always great to hear that we are maintaining the high standard of service we aim to provide. We look forward to welcoming you back again.

Prompt and efficient service.

Service

This recall service was a smooth experience.

Service

The work was completed as required. The only problem was the lack of courtesy vehicle.

Service

EGR valve was replaced and only labour cost was charged. Staff very knowledgeable and informative, i got explained fully about the issue unlike other dealers nearby.

Service

I have been using Arden before and since they appeared at the Quarry Wood Estate near Maidstone because they have given me VIP status, i.e. good service. I like BMW cars and the brand has been good and will be good having seen the X5 next hydrogen.

Service

Met needs well

Service

efficient and on time

Service

Elise, the service advisor, dealt with me very efficiently and professionally. She is a credit to your organisation.

Service

Vehicle had been recalled for a EGR valve cooler replacement. My service experience was very good, job done promptly and collected on time...

Service

Luke Wilkinson made sure we understood the options and guided us through the purchase in a stress free manner.

Sales

I like the car, and thought Luke Gould very good.

Sales

Again all credit must go to Philip Lyon

Sales

We are on our sixth car from them, have two at the moment, convenient, people are great with us from Sales, (good listeners, make me smile ) Service department go the extra mile.

Sales

Phillip Lyon was very professional and extremely helpful. He explained the benefits and characteristics of each of the cars that interested us. This helped us make the right choice from the BMW range. He made the part-exchange, and purchase easy.

Sales

I've been going to Arden Maidstone for 10 years and the service is always excellent but this time I feel like 100% got the car I want without compromising on anything . Especially from Luke and Edward ... excellent representation of the BMW brand

Sales

The centre was inviting, all the staff were exceptionally polite and helpful.