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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As previous answer

Service

I was very satisfied with the level of service and was updated in the progress all the while it lasted.

Service

All done on time at the right price. First time I used them. No issues with work carried out

Service

Polite and efficient

Service

It was very quick and easy no hassle

Service

Very easy to book, friendly and efficient staff

Service

All done, no surprises, completed very promptly

Service
Thank you for reviewing our service team and awarding them with 5 stars. We would like to thank you for your continued support and we look forward to seeing you again.

After dealing with Arden many times over the years I much prefer them as my chosen BMW dealers over some others. They are very knowledgeable and offer a professional service.

Service

as previous comments

Service

The service was quick and efficient

Service

Again, no fuss, no delays and very friendly staff

Service

Mike has looked after me and the rest of the service advisor team were all very friendly. Thanks all

Service

Really good customer service from the service department at Arden in Maidstone, the service manager Michael Lee really did go out of his way to help. Really impressed.

Service

As above

Service
Thank you for taking the time to leave a positive review for our service department, I will pass your kind comments onto the team and it's great to hear that you received the level of service we aim to provide. We look forward to seeing you again.

Very courteous, good Covid-19 safety protocol in place. kept me updated on progress and when my car was ready

Service

.

Service

Quick and easy

Service

As above

Service

Knowledgeable staff. No surprises. Completely clear what work was to be carried out. Friendly and personable staff.

Service

Organised everything smoothly, no issues

Service
Thank you for taking the time to review us and award the team with 5 stars. We are delighted to read that you had a positive experience and that everything went well with your visit. We look forward to welcoming you back again.

Staff on service reception were very helpful and sorted my issue out in a timely fashion.

Service
Thank you for leaving our BMW service department with a review and awarding the team with 5 stars. Your feedback means a lot to us and I will pass your comments onto the team. We look forward to seeing you again.

Good communication and reminders. Staff made sure I needed to know about the recall.

Service
Thank you for leaving a 5 star review for our BMW service department, we look forward to welcoming you back.

As above.

Service
Thank you for leaving a 10/10 review for our team at Arden BMW. We are delighted to read that you are always well looked after and we thank you for your continued support.

As above

Service

Good service

Service

Staff are very helpful and the jobs were completed promptly and to my satisfaction

Service

Customer service was spot on and was given compensation for not being able to use all the functions of my car

Service

Elise Mankelow could not of been more helpful

Service

As above!!

Service
Thank you so much for reviewing our BMW service department and for awarding the team with 5stars, they really do appreciate it. We would also like to thank you for your continued support and we look forward to seeing you again soon.

People who works in Arden 5star

Service

Part of showroom I had to pass was clean and covid safe and felt safe throughout my time in the dealership

Service
Thank you for your 10/10 feedback and 5 star review. We have made changes to create and provide a safe environment for all of our customers and staff and we are delighted to hear that you felt comfortable. We look forward to welcoming you back.

Work carried out well Information given Carry ready when til it would be

Service
Thank you for awarding our team with a 10/10 review. We really do appreciate your kind feedback and we're delighted to hear you are happy with your experience. We look forward to welcoming you back again.

found a puncture i did not know i had and replaced it without issue

Service
Thank you for leaving a positive review for our service department, I will pass your feedback onto the team and we look forward to welcoming you back again.

It is difficult to identify anything which they could have done better.

Service
Thank you for your 5stars, we appreciate you taking the time to review us and we look forward to seeing you again.

Very helpful

Service

They took the car in several times to fix a fault and ultimately replaced the component causing the problem with no hassles at all

Service

No reason to not give max

Service

Despite Covid, slick, polite and very well done.

Service
Thank you for leaving such a wonderful review for our BMW team, we are pleased that you had a positive experience. We have put processes in place to make everyone feel comfortable and welcome and we look forward to seeing you again.

Drop off & collection smooth, video received showing advisories and good overall experience.

Service

They have not fixed the problem with my car's steering system. I will have to take it to another private garage to have it checked well and then pass the invoice to bmw.

Service

Excellent service quick and professional

Service
Thank you for leaving our BMW service department with a 10/10 review and awarding them with 5 stars. We look forward to welcoming you back again.

The service provided by Stephen has been superb. I also recently sold a Z4 to Arden through Doug Tackaberry who made the process straightforward and painless. Both are excellent ambassadors for Arden and the BMW brand.

Service
Thank you for taking the time to leave a wonderful review, we really do appreciate your kind feedback. I will pass your comments onto the relevant departments and we look forward to welcoming you back again.

I was looked after by Elise from the service desk upon arrival, and all procedures were Covid 19 safe from my perspective. I waited 2 hours as planned outside in my other BMW, then paid and drove home. I was pleased to get the work done at bmw Arden.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon.

Ryan was supper helpful and sorted things very quickly

Service

The staff were polite and serviced my car efficiently.

Service

Good prompt service

Service

Always helpful and highly professional.

Service

Excellent survey

Service

This is the second time I have had excellent service

Service

Friendly and understanding staff.

Service
Thank you for leaving our BMW service department with a 5star review, I will pass your kind feedback onto the team and we look forward to welcoming you back.

I have given you this score because the people I dealt with were very helpful.

Service
Thankyou for leaving 10/10 feedback for our BMW service department, I will pass your 5stars onto the tea and we look forward to welcoming you back.

Completed the work and resolved any problems, easy to make adjustments to service.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department.

I've dealt with them for over 20 years and they've always provided excellent service from sales through service and repairs.

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

yes very polite

Service
Thank you for sharing your experience with us, your feedback is much appreciated. Kind regards

Excellent organisation which carried out service on time and as planned.

Service

All work completed, charges as expected and car ready for collection on time.

Service
Thank you for leaving a wonderful 5 star review for our BMW service department. We are pleased to read that you had a positive experience when visiting us and found our online booking tool convenient and useful. We look forward to seeing you again.

Everything done quickly, easy to make an appointment

Service

Excellent service always.

Service
Thank you for leaving such a positive review, we really appreciate the feedback and the 5 stars that you have awarded the team. We look forward to seeing you again.

Prompt service. Good communications.

Service

Smooth service. Efficient. Polite.

Service

No problems at all . all done with no fuss in fact had various things done this time and came back much quicker than i expected . this was the first time i used Arden and would use again

Service
Thank you for your wonderful 10/10 review, we are delighted to read that you received the high level of service we aim to provide. We look forward to welcoming you back.

The issue with the car was dealt with speedily and professionally. This is always the case when Elise takes charge.

Service

Great dealership.

Service

Excellent service when purchasing my second new car from Arden Maidstone. Great service from Philip - would recommend to friends and family and use again.

Service

Excellent all round service. Very helpful friendly. Nothing too much trouble Merry Christmas to all

Service

The 2 guys that helped me were so kind and professional. They answered all my questions and I feel that I could always phone them to ask anything I needed answering.

Sales

I received great service from both the sales and finance team at Arden Maidstone, The buying experience was handled very professionally, which is not easy in these challenging times.

Sales

The sales person I dealt with, Nadia Burton was brilliant-friendly and approachable.

Sales

Well managed.

Sales

Luke Wilkinson was a great sale guy. The purchase and delivery went smoothly.

Sales

Luke Gould was very knowledge of the BMW brand and focused on finding the right vehicle for me. He provided excellent service throughout the experience with constant updates from ordering to collection, despite the difficult conditions of 2020.

Sales

The saleman was very knowledgable and helpful throughout the whole process

Sales

Luke was quick, efficient and communicated constantly keeping me updated.

Sales

At no point did I feel I was being sold to - the sales team were candid and helpful without any pressure at all.

Sales

Well informed staff. Completely satisfied with test drive - quickly organised, convenient. Excellent, prompt communications.

Sales

Despite impact of the pandemic, felt valued throughout.

Sales

No hassle, what more to say!

Sales

Had every one of my questions answered perfectly