Great customer service,friendly people. Job done well and car washed. Also excellent Covid-19 precautions.

Good service

I now live in Battle and still travel back to Maidstone, Elise Mankelow who I deal with always goes the extra mile, is polite and keeps us up to date with what's new at BMW.

Everything completed on time and cost

Professional service.

Very good service

The team in the service department at Arden Maidstone really are fantastic. I assume there must have been a change in management there in the last year or so, as everyone is so helpful now.

Excellent service carried out promptly and efficiently

They are polite, courteous and did a good job. Grey also communicated well with me before and during the service process and made me feel welcome and valued. They even topped up my ad blue for free.

Easy to book the appointment, all work completed well within the time quoted and a reasonable price

All work carried out to a high standard.

Always had good service from Arden with my prior cars, and continues with my new one.

I was looked after by the staff and my issue was resolved in great time.

Satisfied with the job done . Quick and fixed

great service

Kept me informed and advised over issues as they developed. Direct and helpful

Very happy.

Great service, very professional and helpful team !

The experience was efficient & little hassle.

Job completed on time. All staff who dealt with me were polite and informative. Very pleased with the price for the work carried out.

Happy with service

Like the e-mail reminder. Staff courteous and professional. Video appreciated.

Easy to book in

Helpful staff and friendly

All matters dealt with and informative feedback on condition of car

Friendly staff and good service facilities.

Great customer service with no delays.

The team are very friendly and professional

It was extremely easy, just dropped the car off and picked it up at the end of the day with top comments about it which was lovely to hear.

Service was excellent

Did the job quickly and professionally

Nice and easy experience!

Good team

I was promptly notified of additional issues found with the car and when authorised, was swiftly dealt with.

All worked carried out on time.

You did everything you said you would, at the price you said, and you met my time frame.

Pleased with the manor and approach.

Nice staff in parts department, on phone and at pick up next day.

Very satisfied

Service centre was well resourced and car was read ahead of time. Staff were courteous and efficient.

I have purchased two cars from Arden, they always deliver excellent care, from sales through to servicing. I particularly like Arden for being a smaller and independent business, it makes them much more personable than the massive franchise dealers.

Great service as usual from Arden Maidstone. The car was picked up from my house in the morning, serviced, MOT'd and returned to me late afternoon.

I was very satisfied. Every thing was on time and well organised

Good job done

Fast ordering

My vehicle was booked in for brake service and warranty work. The warranty work tok longer than expected but I was updated daily so that I could make other personal arrangements..

Easy to order parts and collection next day

My repair was done on the date and time it was planned with no delays. The repair was also done very professionally with no exceptions

The service team is always very helpful

The works required were minimal but was quickly done, and good comfortable waiting area

All the issues were resolved

Very great service. Friendly and helpful staff. Quick turn around with my car and explained everything well.

Friendly team in show room made you feel welcome. Timeline discussed for works kept too.

Easy to deal with

Job done quick

Staff at Aden always very helpful and friendly Also they kept me updated with the works.

I have no benchmark for comparison however all my expectations have been matched

All what I was having done was done efficiently

Everyone I spoke to at BMW Were polite Professional and very helpful

Always good service

Given the situation with covid-19 have have obviously been working hard behind the seems to satisfy everybody's needs to the best they can again given the situation and circumstances we have fair play

Stephen contacted me with an opportunity that was so closely matched to me and my requirements, he answered all my questions knowledgeably but actually preempted most of them, the purchase was so smooth.

Smooth and easy

Just very impressed from the service offered from the staff to the vehicle purchased

Simply the whole process was made easy by the attention given to me by those involved.

Good salesperson, great deal

Amazing customer care

Excellent customer service.

Ian Ford was very helpful and professional.

Expectations exceeded

Excellent service

Overall very good but restrictions made it slightly more difficult

Was given a lot of time to decide didn't feel pressured at all

Nothing left to chance and a smooth process.

Stephen Spalding was very responsive to any queries and overall a personable and genuinely lovely person. Made my purchase an enjoyable process.