I wasn't completely satisfied due to one matter. My dashcam was disconnected whilst the car was on site, which is fine. However all 3 leads were disconnected, not just the power. And disappointingly none of the leads were reconnected.

Had my car booked for service and MOT. service advisor said car had not done enough miles for service just an MOT due, I would have been non the wiser if had been serviced so thank you to him

Would rate as Completely Satisfied, except yet again had to fight to get my breakdown issue seen too (standard answer is "we can only see it in 3 weeks time").Problem solved in 48hrs after service manager agreed to fix if/when a gap. Thanks Gary Page

The additional work was carried out very efficiently

They collected and returned the car within six hours having found and rectified fault with EGV

Good service

Elise was absolutely charming and helpful in explaining what was andc would happen

My car was taken back to the garage just days after perchacing it from brand new for a fault. When the car was returned the problem was not rectified. It has since been back to the garage and is still not fixed. It's due back in mid June.

From the moment I walked in the door I was seen to super efficiently.

Extremely poor service in all aspects, we will never purchase another car from this company

Communication and level of service was very good but was quoted £189 when I booked and was told £250 when I took the car in. Both prices including vat

All the staff are amazing g

I only needed a Sat Nav upgrade but as telephone contact from reception could not be made I went to the stores to get the upgrade item myself so the Reception advisor could load it.

They kept me updated on the investigation & when i asked for a last minute addition to the work it wasn't a problem

This was about the 5th attempt for you to obtain and fit a replacement exhaust end. On finally being told it was in, waited all day to find that it didn't fit!!! And to cap it all there has been no follow up on what you plan to do about it.

I know it was a major service, But I think it was too expensive.

Car was ready for collection quite quickly. All work done was explained comprehensively

Staff excellent & helpful all go the extra mile for you

never had a problem and the staff are very good

Everyone very efficient

Good and efficient staff

Advised that wipers were causing smearing - asked whether I wanted them changed. Said they might be ok when cleaned but didn't follow this through - car not cleaned when I collected it. Left the impression they just wanted me to agree to change them.

After using Coopers in Tunbridge wells, it could only get worse or better! Fortunately, it was much better.

I would say the only area that could've been improved, and this is a minor point, would be that the waiting space could've been a little better. i.e working facilities, little snacks etc.

Service done promptly

Charles did everything he could to making experience run smoothly with regular updates only issue for me was disparity of m performance parts between dealers.

Michelle Howard was very professional as was all the staff I spoke with when booking my service, dropping the car off and collection.

My concerns were fully explained in a very friendly professional manner. It made me feel proud to be a BMW owner

The service was quick. The talk through of work completed and the health check is also good and explained simply.

Polite, professional and attentive service. Always have the time to explain information and answer questions. Have used Arden for all of my BMWs

The service when collecting my car was poor. service completed 1030- agreed collection 3pm, not valeted had 4.5hrs to do so, lost my keys kept me waiting for over an hour and not an offer of a drink and a very struggled apology. Wont use Arden again

Have used this dealer for many years and have never had any problems with them

good comms, fast and efficient. washed my car too!

Work performed on time and while I waited.

Friendly and very professional

Hopefully it was the service that was needed & it feels OK.

Workshop staff helpful

Good customer service

Helpful staff and service done as required. Only downside is difficulty of having a replacement car as vehicle was required for the day but at least dealer collected the car.

The number plates I ordered were not as I requested. I was dissatisfied with the outcome of my reason for booking my car in. Not happy the squeaky brakes were not fixed and not 100% happy with the reason why.

Again good service

Valet offered, but not very good.

The problem I had has now been sorted out but it took 2 attempts, upside was that the dealers made a nice gesture with a £100 credit to make up for it, so all credit to them!

I booked my car in for Fast Lane with a set booking time which was fine in handing car over but to have to wait 3+ hours when I understood it would be 90 minutes was not ideal but car needed to be serviced. Service indicator now shows another service

Car still had 1 of the original faults and an upgrade was done leaving systems not operative which I had to do

As usual very helpful and attentive maintenance staff

Prompt and reliable

I was not impressed with being charged £20 to reset the counter (can't remember what for exactly) but thought that was a rip off as probably only had to press a few buttons

Did exactly what was needed & car was nice & clean when returned.

Had to wait weeks for availability.

They've tried hard to sort out the problems and kept me fully informed of the situation.

Everything done as expected

We rang up before the service was due to ask the exact time to bring the car in and told, early as it would take several hours. We then had to make arrangements to make sure that we took another car there and back which was inconvenient for distance.

The sales people were eager to help.

Explained 2 issues I had with car but when I picked it up I was told there was nothing wrong and left with no solution offered

My service problem was fixed without the need for a part which was originally ordered hence saving me money.

Their service staff are excellent, extremely helpful and attentive. The reception are always polite and curtious and as for the showroom staff well there salesmen they are there to sell cars and that's what they try to do.

Poor communication on day of service and it would be nice if the car was properly valeted as part of the service (like Volvo always do) rather than thebhalf attempt at a clean.

always get good service from them.Gave me a very good quote recently to replace my BMW.

Were able to repair part to wing mirror.

Can't fault the treatment I received from Arden, not their fault Sytner Leicester let me down.

Everything I asked for was completed quickly and efficiently .. despite an awful lot of diesels hanging around the place.

I couldn't find fault with the service provided.

Polite, courteous, treated well to customer with respect.

All work carried out in planned timing arrangement. Quite impressed with the end of warranty check, very reassuring and with 1st MOT to save a second visit.

I expected the car to be washed and it was not.

The job was done properly and returned on time.

Unable to take advantage of the collect and deliver service as I live too far away even though this is my nearest branch.

You did everything that I asked of you on time and very professionally.

A phone message around midday explaining that the service centre required the car overnight for further testing. However, at 5.55pm informed the car was ready for collection. Unable to do this due to time factor and prior arrangements.

Kept informed of progress

Job carried out to my complete satisfaction.

The service was due in January, but no booking was available until March and with no courtesy car. However the car was collected and returned to me.

Efficient throughout

Lovely looking showroom with a great range of models available to see

Excellent customer service, good coffee facilities, BMW employees very patient with a screaming child in tow. Gary took great time and care showing us how our new car operated/ answering our questions before handing the keys over. Was smooth process.

Car well presented and Sales Executive could not have been more helpful

Questions dealt with very well and reassurances given when necessary.

As above

All appointments for viewing, signing of contracts and collection went according to plan.

A big thank you to James (our Sales Advisor) and all at BMW Arden, Maidstone for all your help. Very Happy with our new Car.

Would have liked to have seen a more proactive approach to your customers I.e. when the original salesmen leave and someone takes over. Why should I have to keep making the phone calls to seek updates as to when I will be able to take over my car.

It was disappointing that the SATNAV system wasn't working when I picked up the vehicle from the show room. This resulted in me having to return to the dealership on two occasions as the car hadn't been programmed and a code was required to do this.

My new car has not been supplied with the specification that I ordered at the outset and which is shown on the order form. (High Beam Assist) There were other elements of the buying experience and process that were also problematic and disappointing.

All ways keep me updated

Worked hard to bring the date forward which in the end came good... Good attention to detail on delivery

Nice surroundings and dealer made great effort.

We are treated really well by Terry

Salesman (Phillip) was very helpful. Have had some issues that he's sorted with ease.

Really happy with the service.

Always treated as a friend and valued visitor and not just someone to sell to.

The tracking app wasn't very consistent and the vehicle was delivered a couple of weeks later than expected. just starting to feel a little bit mass produced. The salesman was a real star. Aftersales needs improvement

The whole experience from start to delivery of the vehicle was straightforward and easy.

because the sales person mo, was very helpfull and answered all my questions.

The personnel we dealt with were polite and efficient. They went further than was expected, including lending us a car until our one arrived.

Service was excellent. Both Damian the salesman and Edward the business manager were great

Very satisfied as Arden's made the whole process nice and easy.

Cannot fault your service

Highly efficient. Get well informed throughout process

We wanted the car delivered for the 1 March, and did not get until the 15th, 2 weeks late with no real communication around why.

Car was ready as agreed but just disappointed not having a 19 plate.