Loading...

About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything was quick and done well

Service

Honest and friendly, ordered wrong parts but were very open and honest about it, refreshing from a garage and main dealer

Service
Thank you for leaving a 10/10 review for our BMW service department. We really appreciate your positive feedback and please accept our apologies that the wrong part was ordered in. We look forward to welcoming you back again soon

Process was seamless

Service

The customer wins every time

Service

BRAKES WORK OK

Service
Thank you for leaving 10/10 feedback for our BMW service department and awarding the team with 5 stars. We look forward to seeing you again soon.

The work was carried out as hoped for and there was no unnecessary phone calls trying to sell me work I didn't need.

Service
Thank you for your wonderful 5 star feedback. I am delighted to read that you received the high level of service that we aim to provide. I will pass this on to the team and we look forward to seeing you again.

Really good customer service

Service
Thank you for leaving a 5 star review for our BMW service department. I will pass this on to the team and we look forward to seeing you again.

Checked in on line, collection was a smooth experience. Not hidden cost

Service

excellent service

Service

Always great service at Arden. Helpful attentive staff. Nothing too much trouble

Service
Thank you for your wonderful review, we are happy to read that you received the high level of service that we aim for. I will pass your comments on to Mark and we look forward to welcoming you back again.

It was straight forward and simple and Luke knew what I wanted.

Service

Friendly knowledgeable staff

Service
Thank you for taking the time to leave a wonderful review for our service department. We are delighted to read that you were satisfied with your recent visit to us. I will pass your feedback on to the team and we look forward to welcoming you back again.

For me it could not have been better

Service
Thank you for taking the time to leave a 10/10 review for our BMW service department. We are delighted to read that you were pleased with the service you received and awarded the team 5 stars. We look forward to welcoming you back again.

Always car care of the car and service done in a reasonable time

Service

Very easy to deal with.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Regards

Attentive and helpful

Service
Thank you for sharing your experience with us.

Quick and efficient.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

The guys are attentive and go above and beyond

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Staff always helpful and polite

Service
Thank you for leaving us with a wonderful 5 star & 10/10 review. I will pass your feedback on to the BMW service department and we look forward to welcoming you back again.

there was no problems

Service
Thank you for taking the time to leave a review, we appreciate you awarding 5 stars to our BMW service department. We look forward to seeing you again soon.

Elise always helpful and professional.

Service
Thank you for leaving a 5 star review for our BMW service department. I will pass your kind comments on to Elise and the team and we look forward to seeing you again.

I have no reason to say otherwise

Service

good service

Service

Arden Maidstone have always been really helpful in assisting our needs and we have always received excellent service from them.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. I will pass on your comments to the Team.

All my questions were answered, the service was caries out very promptly.

Service

Staff have been informative, polite and quick to help. No problems with Arden so far.

Service

The service was excellent. Thank you. Will be seeing you guys again soon.

Service

The MOT and part service were completed within the time stated, allowing me to wait for the car. The staff were polite and helpful and Covid precautions were being observed.

Service
Thank you for you leaving a 5 star review for our BMW service department. I will pass your kind comments on and we look forward to welcoming you back again.

Excellent value for money, my BMW is always in good safe hands.

Service
Thank you for taking the time to leave a wonderful review for our BMW service department. We really do appreciate your kind feedback and I will pass your comments on to the team. We look forward to seeing you again soon.

Communication and support from Marc Chadwick was first class as always and the service/MOT was completed without fuss at a time that suits.

Service
Thank you for leaving our BMW service department with a wonderful review. Marc and the team will be happy to read that you received the level of service that they aim to provide. We look forward to welcoming you back again soon.

Arden Maidstone are always helpful, and I have had two cars on Motability with them and am completely happy with them.

Service

The efficient way I was dealt with and the professionalism of the staff

Service

Arden offer excellent service. Their service manager Michael Lee is very professional and ensures the communication abd quality of service is second to none.

Service

Elise Mankelow is always friendly , helpful and efficient

Service
Thank you for leaving the BMW service department with a 5 star and 10/10 review. We really appreciate the positive feedback and I will pass your kind comments on to Elise and the team. We look forward to welcoming you back again.

Made servicing and MOT'ing my car very easy and simple. Dropped the car off, was seen quickly by the advisor, technician sent me a video of looking round my car and he was very professional. Could pick up by 11:30am. Very happy, great team.

Service
Thank you for taking the time to leave a wonderful positive review for our BMW service department. We are happy to read that you received the level of service that we aim to provide. I will pass your comments on and we look forward to seeing you again soon.

Polite and efficient

Service
Thank you for leaving 10/10 feedback for our BMW team and awarding them with 5 stars. We look forward to welcoming you back again.

Thought the update video of the MOT was excellent. Facilities were spot on with the WiFi and free tea and coffee. Didn't have people coming up to hassle me at anytime.

Service
Thank you for taking the time to review your recent visit to our BMW service department. We are glad to read that everything went well and I will pass your kind feedback on to the team.

Excellent customer service. All work completed within the time frame given and no hidden charges.

Service
Thank you for leaving a wonderful review for our BMW service department. We really appreciate and are grateful to receive such positive feedback. I will pass your kind comments on and we look forward to welcoming you back.

The service was performed at very short notice and quickly.

Service
Thank you for providing 10/10 feedback for our BMW service department. I will let the team know you have awarded them with a 5 star review. We look forward to seeing you again.

So friendly and helpful

Service

Mike Lee has provided excellent personal service, he really makes a difference.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

Treated how we expect to be treated and very honest.

Service

I have used this BMW dealership for 20 years and have been completely satisfied.

Service

Couldn't fault the service.

Service
Thank you for your fantastic feedback, Hope to see you again soon

First class facilities. Quiet areas where the salesman and myself could discuss things. Good range of available vehicles.

Sales

Great service and attention to my requirements

Sales

I've been dealing with Julie Murr for many years and she never fails to deliver. Phillip at Arden BMW Maidstone handled everything during the process and kept me up to date throughout with no question never being an issue.

Sales

Very friendly staff easy to deal with

Sales

Good service during a very hard time getting new cars.

Sales

Excellent service from beginning to end

Sales

Again, very good. All paperwork was completed efficiently, car was spotlessly clean and looked amazing. The handover was good, I was given an overview of the car and told about the BMW App etc.

Sales

Everything was planned and executed with minimum fuss and disruption. The purchase and delivery of the vehicle was seamless, and as I work all around the country I do not have a lot of time, and so to have this process so effortless is imperative

Sales

perfect

Sales

Salesman at Arden was interested in making a sale and willing to invest plenty of time to achieve it. Although driven by COVID the new approach of letting us take the car out on our own was most welcome and I hope it stays.

Sales

I couldn't ask for a better service

Sales

I keep coming back for new cars from Arden BMW which speaks volumes about my satisfaction. In fact my recent M135i I believe, is the 14th new BMW I've purchased from Aden since Dec 2010.

Sales

Gary was so amazing throughout the whole process and really helpful! He was on a annual leave when my car collection and left me in the hands of Paul who read equally amazing and very informative.

Sales

The sales person Phillip Lyon was great, friendly and very helpful. A great asset to BMW