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I have given you this score because the people I dealt with were very helpful.
I've dealt with them for over 20 years and they've always provided excellent service from sales through service and repairs.
Completed the work and resolved any problems, easy to make adjustments to service.
yes very polite
Excellent organisation which carried out service on time and as planned.
All work completed, charges as expected and car ready for collection on time.
Excellent service always.
Everything done quickly, easy to make an appointment
Prompt service. Good communications.
Smooth service. Efficient. Polite.
The issue with the car was dealt with speedily and professionally. This is always the case when Elise takes charge.
No problems at all . all done with no fuss in fact had various things done this time and came back much quicker than i expected . this was the first time i used Arden and would use again
Excellent service when purchasing my second new car from Arden Maidstone. Great service from Philip - would recommend to friends and family and use again.
Excellent all round service. Very helpful friendly. Nothing too much trouble Merry Christmas to all
They took in the car very efficiently and called me when it was completed, all you could want and need.
Sales, after sales services are second to none. Wish I'd have purchased my company vehicle through Arden at Maidstone as well.
Great people coping in extraordinary times.
Elise Mankelow gave me outstanding service. She provided details of what was happening (my car had an alloy repaired and a tyre replaced when the technician found a cut in it I hadn't seen) and coordinated all the work efficiently.
For the reasons already stated. Excellent service, quality treatment.
Friendly helpful staff and a punctual service experience .
Quick service. Vehicle ready quickly. Professional staff - dealt with Mark Chadwick. Lovely guy
Excellent service even managed to get Mot at short notice.
No hassles and no surprises.
Booking up the service was really easy and the Elise was excellent (very efficient and thorough). The alloy wheel repair itself was brilliant, as it looks like I have a new alloy, and it was excellent value.
I wouldn't go anywhere else, Arden are exceptional
Had to chase to see if car ready Wrong part ordered for next day so had to re-book again when part in so didn't need to leave car overnight When car picked up, bird poo all over it, not acceptable!!
The team were able to answer my questions and provided key information to facilitate my decision-making
good service and friendly staff
Very helpful in a difficult situation. Excellent communication and prompt efficient and friendly service from a nice team
The car was ready early.
Customer service was great
Booked in for replacement part, all very quickly done.
Using Arden BMW presents a very competitive and Pleasant package in keeping my BMW in the best possible condition.
They did what they said, so no hanging around. Great service.
Quick and efficient service.
Despite lockdown service and mot was ok. Mot video very clear.
Fantastic, professional & friendly service as always from Steve Wanstall 5*****
Excellent as always
Work was completed very fast
All went to plan
Simple operation to service my car
The sales person I dealt with, Nadia Burton was brilliant-friendly and approachable.
Luke Wilkinson was a great sale guy. The purchase and delivery went smoothly.
Luke Gould was very knowledge of the BMW brand and focused on finding the right vehicle for me. He provided excellent service throughout the experience with constant updates from ordering to collection, despite the difficult conditions of 2020.
The saleman was very knowledgable and helpful throughout the whole process
Luke was quick, efficient and communicated constantly keeping me updated.
At no point did I feel I was being sold to - the sales team were candid and helpful without any pressure at all.
Well informed staff. Completely satisfied with test drive - quickly organised, convenient. Excellent, prompt communications.
Despite impact of the pandemic, felt valued throughout.
Had every one of my questions answered perfectly
No hassle, what more to say!
Phillip Lyon (and his colleague in Service who recommended me as a potential 5 Series LCI customer) did a great job. I was updated regularly and the hand over was a nice experience. Early change of car also saved considerable maintenance costs also.
Terry was brilliant at managing my purchase during challenging times.