As previous answer

I was very satisfied with the level of service and was updated in the progress all the while it lasted.

All done on time at the right price. First time I used them. No issues with work carried out

Polite and efficient

It was very quick and easy no hassle

Very easy to book, friendly and efficient staff

All done, no surprises, completed very promptly

After dealing with Arden many times over the years I much prefer them as my chosen BMW dealers over some others. They are very knowledgeable and offer a professional service.

as previous comments

The service was quick and efficient

Again, no fuss, no delays and very friendly staff

Mike has looked after me and the rest of the service advisor team were all very friendly. Thanks all

Really good customer service from the service department at Arden in Maidstone, the service manager Michael Lee really did go out of his way to help. Really impressed.

As above

Very courteous, good Covid-19 safety protocol in place. kept me updated on progress and when my car was ready

.

Quick and easy

As above

Knowledgeable staff. No surprises. Completely clear what work was to be carried out. Friendly and personable staff.

Organised everything smoothly, no issues

Staff on service reception were very helpful and sorted my issue out in a timely fashion.

Good communication and reminders. Staff made sure I needed to know about the recall.

As above.

As above

Good service

Staff are very helpful and the jobs were completed promptly and to my satisfaction

Customer service was spot on and was given compensation for not being able to use all the functions of my car

Elise Mankelow could not of been more helpful

As above!!

People who works in Arden 5star

Part of showroom I had to pass was clean and covid safe and felt safe throughout my time in the dealership

Work carried out well Information given Carry ready when til it would be

found a puncture i did not know i had and replaced it without issue

It is difficult to identify anything which they could have done better.

Very helpful

They took the car in several times to fix a fault and ultimately replaced the component causing the problem with no hassles at all

No reason to not give max

Despite Covid, slick, polite and very well done.

Drop off & collection smooth, video received showing advisories and good overall experience.

They have not fixed the problem with my car's steering system. I will have to take it to another private garage to have it checked well and then pass the invoice to bmw.

Excellent service quick and professional

The service provided by Stephen has been superb. I also recently sold a Z4 to Arden through Doug Tackaberry who made the process straightforward and painless. Both are excellent ambassadors for Arden and the BMW brand.

I was looked after by Elise from the service desk upon arrival, and all procedures were Covid 19 safe from my perspective. I waited 2 hours as planned outside in my other BMW, then paid and drove home. I was pleased to get the work done at bmw Arden.

Ryan was supper helpful and sorted things very quickly

The staff were polite and serviced my car efficiently.

Good prompt service

Always helpful and highly professional.

Excellent survey

This is the second time I have had excellent service

Friendly and understanding staff.

I have given you this score because the people I dealt with were very helpful.

Completed the work and resolved any problems, easy to make adjustments to service.

I've dealt with them for over 20 years and they've always provided excellent service from sales through service and repairs.

yes very polite

Excellent organisation which carried out service on time and as planned.

All work completed, charges as expected and car ready for collection on time.

Everything done quickly, easy to make an appointment

Excellent service always.

Prompt service. Good communications.

Smooth service. Efficient. Polite.

No problems at all . all done with no fuss in fact had various things done this time and came back much quicker than i expected . this was the first time i used Arden and would use again

The issue with the car was dealt with speedily and professionally. This is always the case when Elise takes charge.

Great dealership.

Excellent service when purchasing my second new car from Arden Maidstone. Great service from Philip - would recommend to friends and family and use again.

Excellent all round service. Very helpful friendly. Nothing too much trouble Merry Christmas to all

The 2 guys that helped me were so kind and professional. They answered all my questions and I feel that I could always phone them to ask anything I needed answering.

I received great service from both the sales and finance team at Arden Maidstone, The buying experience was handled very professionally, which is not easy in these challenging times.

The sales person I dealt with, Nadia Burton was brilliant-friendly and approachable.

Well managed.

Luke Wilkinson was a great sale guy. The purchase and delivery went smoothly.

Luke Gould was very knowledge of the BMW brand and focused on finding the right vehicle for me. He provided excellent service throughout the experience with constant updates from ordering to collection, despite the difficult conditions of 2020.

The saleman was very knowledgable and helpful throughout the whole process

Luke was quick, efficient and communicated constantly keeping me updated.

At no point did I feel I was being sold to - the sales team were candid and helpful without any pressure at all.

Well informed staff. Completely satisfied with test drive - quickly organised, convenient. Excellent, prompt communications.

Despite impact of the pandemic, felt valued throughout.

No hassle, what more to say!

Had every one of my questions answered perfectly