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Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234
Problem was correctly identified and rectified (as opposed to a previous incorrect "diagnosis" by Stephen James @ Ruxley)
Thank you for leaving us with a review, we aim to provide excellent service for all of our customers and we are delighted to hear that you were well looked after and have awarded the team with 5 stars. We look forward to welcoming you back again soon.
Brilliant customer service
Thank you for leaving our BMW service department with a 10/10 positive review. We look forward to welcoming you back again.
Good Service but took longer than estimated
No time wasted - the car was ready early than expected, and I didn't have to wait around when collecting it.
Thank you for taking the time to leave our BMW service department with a 5 star review. It is a pleasure to read that you had a positive experience with us and I will pass your comments on to the team.
Always great service, nice people.
Nothing is ever too much trouble
Kept informed as agreed.
The personnel at Arden were very friendly but restricted.
Thank you for taking the time to leave a review, we value your feedback as it helps us to continuously make improvements to our service department.
was told service would be 3/4 hours.was done in 90 mins.Which would seem a positive but I am now wondering if was done properly?Car was washed but not great with dry water marks.trim inside door had come off expected it to be clipped on as good will
Thank you for leaving a review for our service department, our booking team will advise a time for your vehicle taking into consideration any additional work that may be needed when your key data is retrieved.
Work carried out OK.
Generally very good
Car was booked in for EGR Cooler recall. Car was making unusual noise driving home after collecting vehicle. I found the air intake disconnected in two places.
Everything went well, although it took longer than I anticipated.
friendly and good communication
Response of service department finding an appointment to diagnose and order part to repair fault same day as we dropped in.
From arriving to leaving with my car later all went smoothly. Service and brakes completed well within timeline quoted and vehicle washed and leathered after. Small misunderstanding over quoted price soon rectified to both parties satisfaction.
Failed to replace brake pads at service
Problem was resolved quickly, professionally and politely.
Staff were friendly yet professional and knowledgable about their product. Showroom had a great atmosphere and facilities.
Quick timely and polite
Quick and thorough service Clear response and explanation Courtesy car
Great service and finished before time
I was there to see a salesperson & he answered all my questions.
The service centre is poor for root causing and fixing issues. I have got the car back with the snag is fixed but the next day, the problem comes back. I have had damage on the paint on the car when I given it for servicing. I will not be going bac
good personal sevice - and they remember me
The job was booked in very quickly and completed in good time. I was given a lift home from the dealership and picked up again when my car was ready to collect.
Dropped the car off and needed lift to local hospital appointment, the staff arranged for someone to drop us off and collect us later on when the car was ready.
Good overall experience.
Last visit was better but nothing outstanding - brake fluid service
Excellent service, had a fault, they found it and rectified fit. Couldn't of asked for more.
Thank you for leaving our service department with a 5 star rating, We are happy to hear our collection and delivery service has been useful to yourself. We look forward to seeing you again soon.
Had to take my recent 2nd hand purchase back for new rear discs despite only having 10k miles.
Customer service was very good - knowledgeable staff and polite. Phoned when work had been completed.
The service was done on time and with minimum delay, but I feel £375 for an oil service is very very expensive.
Very pleasant stay at the dealership, comfortable seating area, good coffee to drink, staff very pleasant and helpful, lovely and clean amenities, good experience overall.
Michael did a great job and I felt valued as a customer.
Whilst the work done is great, every time I ask for something else it's forgotten or not done. Staff are usually polite and friendly
Service completed earlier than promised. Good communication with service advisor (Michael). No problems.
I reported a 'sqeaky' wheel which the technician was unable to find. Marc on the service desk came out with me to see if he could hear it but neither of could. He also offered me some great advise and was a pleasure to deal with. Great service!
I was pleased with my service, as I had to wait,I missed out on a loan car, the Dealership tried and suceeded with a reasonable time scale to complete and I was comfortable.
It was dealt with efficiently and professionally.
The issue with the car being unavailable to me for two days
The work was completed on time and to a high standard.
Efficiently did the work while I waited
The work that was undertaken on my car was completed perfectly and on time
-BMW Damaged car during service and indicator failure (under warrantee) - once i informed BMW the car was booked in to be repaired under the collection service. No one turned up and i didnt hear from bmw. - car still not fixed several weeks later
Car was clean and ready by the time stated
Unfortunately there was no courtesy car available which was a bit of a shame, but I was given a lift back to home which was nice.
Done their best to help and kept me informed at regular intervals, I was also provided with a good replacement loan car whilst mine was repaired.
Couldn't fix the fault on first visit
Thank you your feedback, On occasion we come up against a reported fault which we struggle to replicate when the car is with us. When this occurs, we do work with the owner of the car to work out a method of curing the problem when it next happens. Whilst this is not always ideal, we thank you for your co-operation.
Always great service
Thank you for leaving our service department with an excellent 10/10 review. We look forward to welcoming you back soon.
very happy and satisfied with my car service
Thank you for leaving our service department with a 5 star rating. We are happy to hear that we have provided you with such a positive experience. We look forward to welcoming you back soon.
From the booking to collection the service was excellent and the staff very polite and communicative.
Given updates and advice to keep the car in good shape for now and in the future.
I thought an engineers report would be accurate but have since found out it is only a rough guess at what it might be.
The part was delayed
After a very major fault it was sorted and dealt with very satisfactorily by Mike Lee.
Friendly pleasant staff. Good job done. done
Thank you for taking the time to leave our service department with an outstanding 10/10 5* review. I will pass your comments on and we look forward to welcoming you back.
Repair carried out satisfactorily and car ready at stated time. Good communication.
Very satisfied. The service department dealt with the issue and were very helpful.
Thank you for leaving our service department with a 10/10 review, I will pass this on to the team and let them know you awarded them with 5stars. We look forward to seeing you again soon.
I had a service but I'm confused as to why my car is now telling me u need another service in January- surely it doesn't need another service 4 months later?
all very efficient
Told car would be done asap around 5pm. no call so went back at 5pm as it was just driving out of the servicing area.
All went well and they were professional in the communication during their time with the car.
Car not cleaned
Very good service but price of service quite high
No test drive as I suggested, just over one mile driven, would not have found the issue in such a short time.
Work completed to a high standard Service team especially Mike Lee very helpful and professional
Service staff are very helpful and friendly the courtesy car was provided as promised
very speedy service
Gary and his team are excellent at what they do best, looking after their customers.
The whole process is made very pleasurable. It is very evident that everyone involved knows what they are doing and do it promptly.
Service was completed ahead of time and I was kept informed of changes
Arden always give a good service
No issues, just great service.
Seemed there was confusion over the recal item relating to my E64
Time keeping was excellent, polite staff and good environment to spend 2 hours waiting.
Complaint of rattle was taken seriously and extra time taken to resolve. Hopefully rattle now resolved!
Appointments are difficult to book as the local dealership is very busy. No follow up email or text to confirm appointment. They were going to charge me £15 for a courtesy car per day while my car was getting serviced. It was free at Audi.
My car was repaired well after an accident. However the incorrect alloy wheel was repaired so now the car has to go back. Further am unhappy with the courtesy car given. I have BMW insurance that should provide like for like replacement.
Customer service was first class
£450.00 to have a dash cam fitted that I don't know how to use.
The staff explained everything and all the work was carried out on time.
An adviser did not take me to view the car to inspect the work; I was told it was ready to view on the forecourt. For the sum of money spent I would have expected the car to be valeted; instead I was treated with a car that had compound inside & out.
The service centre are excellent - I had recently 1200 miles to travel on my car before the next service which was booked - your guys called me fitted in the service so I didn't have to pay again - that's above and beyond to me
5 starsjust missed.. but for the fact that the complimentary wash after servicing left a quarter of each wheel grubby..perhaps a bit more attention would have avoided me having to get them fully cleaned afterwards. Nit picking I know but you are BMW
Easy to book , phone call to confirm everything and mot etc auctioned very quickly
Good knowledge of parts and also sent me pictures via email to confirm the parts I wanted. Special thanks to Ashley Upton for this.
Arden carried out all the works that I requested in a professional manner.
The staff were good and only doing their job however i will investigate further if no response is given in to service
All work carried out to the usual very high BMW standard
Needed brake fluid change - Told service adviser would need to wait for car, as no service car replacement available for 4 weeks. Then told to plan for service to have car for 3.5 hours to complete service. 3.5 hrs for a break fluid change - Never.
I booked a fast lane service, to then arrive and be told that I'd have to wait 5 hours. If fastlane isn't applicable for a service, it shouldn't be available as an option.
Car was washed but not to a good level and the response from staff was poor
Thank you for taking the time to leave feedback, I will pass this on to the relevant department.
There is one major outstanding issue that I am awaiting resolution on. The price of the new car was agreed in July 2019 and the price agreed. The order was placed. However, *AFTER* delivery I was told that the Road Tax I'd been charged was wrong.
I love my car
Whole experience was very good this time salesman was very good
Very personal service and attention to detail.
Smooth handover and when there were issues with the car, they were handled and dealt with professionally.
I am very satisfied with my experience during the purchase of my car, all questions were answered
The team at Arden was brilliant , especially Ryan , he was the main reason we stayed in the showroom long enough to be amazed by the new X5.
It would have been 5 if the finance system hadn't gone down the day before so I had a wasted trip and therefore the pickup day was 2hrs longer
Friendly and helpful.
I always buy my cars with Terry and Matt and I always feel they are working with me to help me - this time I wanted an x3 and they found a way to help me achieve my goal rather than accept the x1 which was my second choice
good service and a great salesman in phillip lyon.
Friendly yet efficient. Very nice layout and a very comfortable place to be
Excellent service, I look forward to many years of the same
Things were great up until picking the car up as the chips have not been done as promised
Purchase was really smooth and they made it very exciting. My car was also delivered earlier than expected which was great!
Arden Maidstone has a large, modern, comfortable showroom. We were treated as valued (first time) customers. From initial contact, through test drive, ordering and delivery, each stage went as planned.