All work done on time and easily booked in.

Good service and liked the video

They fixed the problem first time.

Quick service, took less time than I expected

Great service

We can drop the car off the day before and collect at our leisure and kept up to date with everything.

Elise is great and is very knowledgable

Arden went out of thier way to provide the level of service i requested

Once again, friendly and efficient and accommodating. The car was collected in the morning and returned by lunchtime.

Michael was very helpful

EVERYTHING WAS DONE

Nothing I could fault

The staff were really helpful and efficient

David in service was 100% in his advise to me about my problem with the car and nothing was to much for him, very helpful employee, as was Marc in Reception, so helpful as well, may I say that all the staff at Arden BMW are top hole.

Extremely helpful and friendly staff at my dealership, Arden of Maidstone. Went the extra mile to accommodate my needs

Easy, smooth and very well organised right through whole experience

Staff very friendly and polite also very helpful

Good service throughout

Good service, well delivered

The staff at Arden are welcoming and professional and in spite of the current difficult situation make the visit pleasurable.

They kept to their price and did not load extras onto the bill.

The team at Arden always look after me

Staff were friendly, service was very punctual and although difficult circumstances exist due to covid, I felt safe and well informed.

Friendly , professional service.

Very smooth from start to finish

The booking system was slick with good follow up with notifications to notify of your service etc.

The service is always very quick and efficient. Elise is always very helpful.

All staff are very helpful and friendly. I've been a customer of Arden Maidstone for nearly ten years now.

Smart efficient and friendly staff and work well done

I had an issue with one of the products following a rectification under warranty, but the advisor I had dealt with was quick to rectify the matter by taking my car back in and carrying out the work while I waited.

Great team of personnel within the service department now, working tirelessly to ensure the results are achieved to meet the requirements

I dealt with Elise from the service dept and as with previous contacts with her found her to be attentive and professional in her attitude towards clients.

Polite, efficient service in clean and modern environment. Would have been 5 stars if collection/delivery service available but understand these are unusual times.

The oil service was completed speedily at the booked time.

Good communication , my vehicle was ready at the stated time, the service was fully explained

Reliable service ,feel a valued customer

I was impressed with the video which I was sent showing me what had been done and the condition of my car. I was also impressed with the safety measures in place throughout.

The car was ready for collection when we were told it would be. We were told it would be cleaned before collection which was reassuring.

Pleasant staff and service

always a great service from the service and parts department

Customer service is always good

Great showroom and great staff. Thank you.

Good staff knowledge. Polite and helpful

Everything done as requested

Excellent service, from safe drop off to Michael at Arden service unit, to payment via Steve in the main Bmw showroom an hour or so later. They are both knowledgeable and enthusiastic, which is great.

Very helpful

Excellent customer service, finished the service early

good service

Punctual fast and reasonably priced service.

Very happy with the customer service and the service that was done on my vehicle by Michael Lee.

Elise and Steve were both friendly and very helpful.

Excellent service throughout

everything was done to my satisfaction and in a timely manner

Difficult times during the pandemic, but handled well by the Arden team.

Very polite knowledgeable staff explain all options and work hard to work to your timetable

THE SET UP AT MAIDSTONE IS WELCOMING PLENTY OF CARS ON SHOW PARKING GREAT REST AREA WAS SUPER GREAT COFFEE AND FROM RECEPTION TO MEETING PAUL SMITH FIRST CLASS.

Well looked after, especially during these strange times with COVID 19

Everyone at the centre were courteous and professional including Elise on the service team who helped with setting up a new service package.

The sales person who dealt with me was very good, made me feel comfortable, was extremely knowledgeable, was easy to speak too and made everything flow smoothly

I achieved every thing I was after and the sales person was excellent

Excellent customer care. Friendly professional personnel touch always did what he said he would 100 percent reliable.

Very knowledgeable, straightforward and felt safe during COVID restrictions

All very helpful

Philip was very attentive and expressed great knowledge on all things BMW. He made us feel very comfortable when dealing with the car buying process.

We turned up a little late so a few things were missed during handover.

Terry is always helpful and helped me when I needed it when I had issues with the bmw insurance side. Always answered my emails as quickly as he could too.

No problem what so ever

Relaxed atmosphere , good coffee and well run under CV19 conditions.

Great advice from the salesman with no undue pressure.

My sales advisor, Phillip Lyon, was a joy to know and is a credit to the BMW name. From our 1st meeting to driving the car away, his knowledge, help and advise was second to none, BMW should be proud of his commitment to both the customer and BMW

Excellent and well informed salesman

Highly recommended. We were kept informed all through the process and everybody had a professional and friendly approach.

Professional and friendly.

Terry Linford and his team were really helpful. Made the whole process really easy and eveything was well explained along with next steps which helped to manage my expectations.

The service from the team at Arden BMW Maidstone has been first class from start to finish.(second time I purchased a car ). I'd like to personally thank Phillip Lyon who went to extraordinary lengths to show and explain all the options available.