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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have given you this score because the people I dealt with were very helpful.

Service

I've dealt with them for over 20 years and they've always provided excellent service from sales through service and repairs.

Service

Completed the work and resolved any problems, easy to make adjustments to service.

Service

yes very polite

Service

Excellent organisation which carried out service on time and as planned.

Service

All work completed, charges as expected and car ready for collection on time.

Service

Excellent service always.

Service

Everything done quickly, easy to make an appointment

Service

Prompt service. Good communications.

Service

Smooth service. Efficient. Polite.

Service

The issue with the car was dealt with speedily and professionally. This is always the case when Elise takes charge.

Service

No problems at all . all done with no fuss in fact had various things done this time and came back much quicker than i expected . this was the first time i used Arden and would use again

Service

Great dealership.

Service

Excellent service when purchasing my second new car from Arden Maidstone. Great service from Philip - would recommend to friends and family and use again.

Service

Excellent all round service. Very helpful friendly. Nothing too much trouble Merry Christmas to all

Service

They took in the car very efficiently and called me when it was completed, all you could want and need.

Service

Sales, after sales services are second to none. Wish I'd have purchased my company vehicle through Arden at Maidstone as well.

Service

Great people coping in extraordinary times.

Service

Elise Mankelow gave me outstanding service. She provided details of what was happening (my car had an alloy repaired and a tyre replaced when the technician found a cut in it I hadn't seen) and coordinated all the work efficiently.

Service

Excellent service

Service

For the reasons already stated. Excellent service, quality treatment.

Service

Friendly helpful staff and a punctual service experience .

Service

Quick service. Vehicle ready quickly. Professional staff - dealt with Mark Chadwick. Lovely guy

Service

Excellent service even managed to get Mot at short notice.

Service

No hassles and no surprises.

Service

Booking up the service was really easy and the Elise was excellent (very efficient and thorough). The alloy wheel repair itself was brilliant, as it looks like I have a new alloy, and it was excellent value.

Service

I wouldn't go anywhere else, Arden are exceptional

Service

Had to chase to see if car ready Wrong part ordered for next day so had to re-book again when part in so didn't need to leave car overnight When car picked up, bird poo all over it, not acceptable!!

Service

The team were able to answer my questions and provided key information to facilitate my decision-making

Service

good service and friendly staff

Service

Very helpful in a difficult situation. Excellent communication and prompt efficient and friendly service from a nice team

Service

The car was ready early.

Service

Customer service was great

Service

Booked in for replacement part, all very quickly done.

Service

Using Arden BMW presents a very competitive and Pleasant package in keeping my BMW in the best possible condition.

Service

They did what they said, so no hanging around. Great service.

Service

Quick and efficient service.

Service

Despite lockdown service and mot was ok. Mot video very clear.

Service

Fantastic, professional & friendly service as always from Steve Wanstall 5*****

Service

Excellent as always

Service

Work was completed very fast

Service

All went to plan

Service

Simple operation to service my car

Service

The sales person I dealt with, Nadia Burton was brilliant-friendly and approachable.

Sales

Well managed.

Sales

Luke Wilkinson was a great sale guy. The purchase and delivery went smoothly.

Sales

Luke Gould was very knowledge of the BMW brand and focused on finding the right vehicle for me. He provided excellent service throughout the experience with constant updates from ordering to collection, despite the difficult conditions of 2020.

Sales

The saleman was very knowledgable and helpful throughout the whole process

Sales

Luke was quick, efficient and communicated constantly keeping me updated.

Sales

At no point did I feel I was being sold to - the sales team were candid and helpful without any pressure at all.

Sales

Well informed staff. Completely satisfied with test drive - quickly organised, convenient. Excellent, prompt communications.

Sales

Despite impact of the pandemic, felt valued throughout.

Sales

Had every one of my questions answered perfectly

Sales

No hassle, what more to say!

Sales

Phillip Lyon (and his colleague in Service who recommended me as a potential 5 Series LCI customer) did a great job. I was updated regularly and the hand over was a nice experience. Early change of car also saved considerable maintenance costs also.

Sales

Terry was brilliant at managing my purchase during challenging times.