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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

i was happy with all aspects

Service
Thank you for taking time to leave a review for our BMW service department. We welcome and appreciate all feedback and I will pass your comments on.

Professional service by all staff

Service
Thank you for leaving a fantastic 5 star review for our BMW service department, I will pass your feedback onto the team and we look forward to welcoming you back again.

Quick answers to my questions and the items I ordered arrived on time.

Service
Thank you for taking the time to review our service department and leave them wonderful feedback. I will pass your kind comments on and we look forward to seeing you again.

A good experience was received in my recent service, even with he issues around agreeing the tyre insurance policy to replace one of my tyres was handled.

Service

During the Covid pandemic Arden made you feel safe by taking all the relevant measures by government guidelines. I was sent a video of them sanitising my car.

Service

They fixed in the same day

Service

The Service I receive from Arden is very good, professional and courteous

Service

Efficient, welcoming

Service

Very good, professional service, as usual

Service
Thanks for sharing your experience with us, Hope to see you again soon.

Easy to book in. All done very quickly.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Vehicle needed a part ordered in and was recommended i didn't drive home so a courtesy car was sorted out in very short time.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Service was thoroughly and meticulously done

Service

Very satisfied with the quality of of work performed and feedback from the staff

Service
Thanks for sharing your experience with us. Our BMW service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

I have no complaints with the service

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Professional service nothing to add.

Service

Although their seemed to be some figure issues but satisfied the best option was taken in the end.

Service

Work carried out as booked and good communications on progress of service. Interaction with Arden staff good.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. It is wonderful to receive customer feedback that reflects our hard work. We look forward to seeing you again soon. Kind regards

Kind and friendly service

Service
Thanks for sharing your experience with us. The BMW service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Hope to see you again soon.

Great communication throughout, great customer service, honest and reliable team of mechanics.

Service

Some things that needed doing could not be done at this time due to how they are operating during Covid

Service

This time end of warranty check and MOT was done fast and car returned without any delay's! This time even without asking by stuff member was offered some service plans:)

Service

Did exactly what we asked. Polite and helpful.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

The work was done on time and advice was given, along with a practical demonstration, for an unrelated matter.

Service

Friendly and efficient

Service

Service manager was first class and looking into one outstanding minor issue

Service

Arden carried out the service and additional items efficiently and also stamped the service book that I forgot to hand into the service reception.

Service

Very Satisfied as always. Great Team and excellent service.

Service

Did everything needed and kept me informed.

Service

What you would expect from A high end dealership . Pleasant experience .

Service

Always nice and friendly.

Service

When servicing time came it was dealt without any interference to my daily routine. The car was always ready in time and without any problems

Service

Very honest approach - I had booked service packages I didn't need and the service team let me know.

Service

They are very professional.

Service

Fast service fixed the problem first time

Service
Thank you for reviewing our BMW service department and for your positive feedback. I will pass your 5 star review onto the team and we look forward to welcoming you back again.

Friendly staff when booking in/collecting my car for a service, even remembered me when I went back to collect it later that day.

Service

Service experience was very good

Service

All work done has been completely acceptable and the personal service from Mike Lee has been exceptional.

Service
Thank you for your review and awarding the team with 5 stars. We are pleased to read that you had such a positive experience and I will pass your kind comments onto Mike. We look forward to seeing you again soon.

They are always helpful

Service
Thankyou for your review, We are glad to read that you always find the service team helpful. I will pass this on and we look forward to seeing you again.

Really pleased with the new set of wheels, the car looks great.

Service
Thank you for taking the time to leave such a wonderful review for our team at Arden BMW. We really appreciate your feedback as it is a true reflection of the high level of service that we aim to provide all of our customers. We thank you for your support and look forward to seeing you again.

Had good service and helpful staff.

Service

In view of present problems, everything seemed fine.

Service

Very efficient and friendly service

Service

Prompt service

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards

Professional staff and good quality repair

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

As previous answer

Service
Thank you for reviewing our BMW service department, the team will be very happy to have been awarded 5stars. I will pass your kind feedback on and we look forward to welcoming you back.

I was very satisfied with the level of service and was updated in the progress all the while it lasted.

Service
Thank you for taking the time to review our BMW service team. We are pleased to read that you had a positive experience on your recent visit and we look forward to welcoming you back again.

Polite and efficient

Service
Thank you for leaving our BMW service department with a 10/10 review. The team will really appreciate being awarded with 5 stars and we look forward to seeing you again.

All done on time at the right price. First time I used them. No issues with work carried out

Service
Thank you so much for rating us 5 stars and for your lovely positive feedback. We are delighted to hear that you received our high level of service and we look forward to welcoming you back in the future.

It was very quick and easy no hassle

Service

All done, no surprises, completed very promptly

Service
Thank you for reviewing our service team and awarding them with 5 stars. We would like to thank you for your continued support and we look forward to seeing you again.

Very easy to book, friendly and efficient staff

Service

After dealing with Arden many times over the years I much prefer them as my chosen BMW dealers over some others. They are very knowledgeable and offer a professional service.

Service

Again, no fuss, no delays and very friendly staff

Service

The service was quick and efficient

Service

Mike has looked after me and the rest of the service advisor team were all very friendly. Thanks all

Service

as previous comments

Service

Really good customer service from the service department at Arden in Maidstone, the service manager Michael Lee really did go out of his way to help. Really impressed.

Service

.

Service

Very courteous, good Covid-19 safety protocol in place. kept me updated on progress and when my car was ready

Service

As above

Service
Thank you for taking the time to leave a positive review for our service department, I will pass your kind comments onto the team and it's great to hear that you received the level of service we aim to provide. We look forward to seeing you again.

Organised everything smoothly, no issues

Service
Thank you for taking the time to review us and award the team with 5 stars. We are delighted to read that you had a positive experience and that everything went well with your visit. We look forward to welcoming you back again.

As above

Service

Quick and easy

Service

Knowledgeable staff. No surprises. Completely clear what work was to be carried out. Friendly and personable staff.

Service

Staff on service reception were very helpful and sorted my issue out in a timely fashion.

Service
Thank you for leaving our BMW service department with a review and awarding the team with 5 stars. Your feedback means a lot to us and I will pass your comments onto the team. We look forward to seeing you again.

Good communication and reminders. Staff made sure I needed to know about the recall.

Service
Thank you for leaving a 5 star review for our BMW service department, we look forward to welcoming you back.

As above.

Service
Thank you for leaving a 10/10 review for our team at Arden BMW. We are delighted to read that you are always well looked after and we thank you for your continued support.

As above

Service

Customer service was spot on and was given compensation for not being able to use all the functions of my car

Service

Good service

Service

Staff are very helpful and the jobs were completed promptly and to my satisfaction

Service

Part of showroom I had to pass was clean and covid safe and felt safe throughout my time in the dealership

Service
Thank you for your 10/10 feedback and 5 star review. We have made changes to create and provide a safe environment for all of our customers and staff and we are delighted to hear that you felt comfortable. We look forward to welcoming you back.

Elise Mankelow could not of been more helpful

Service

As above!!

Service
Thank you so much for reviewing our BMW service department and for awarding the team with 5stars, they really do appreciate it. We would also like to thank you for your continued support and we look forward to seeing you again soon.

People who works in Arden 5star

Service

Work carried out well Information given Carry ready when til it would be

Service
Thank you for awarding our team with a 10/10 review. We really do appreciate your kind feedback and we're delighted to hear you are happy with your experience. We look forward to welcoming you back again.

It is difficult to identify anything which they could have done better.

Service
Thank you for your 5stars, we appreciate you taking the time to review us and we look forward to seeing you again.

found a puncture i did not know i had and replaced it without issue

Service
Thank you for leaving a positive review for our service department, I will pass your feedback onto the team and we look forward to welcoming you back again.

They took the car in several times to fix a fault and ultimately replaced the component causing the problem with no hassles at all

Service

Very helpful

Service

Drop off & collection smooth, video received showing advisories and good overall experience.

Service

Despite Covid, slick, polite and very well done.

Service
Thank you for leaving such a wonderful review for our BMW team, we are pleased that you had a positive experience. We have put processes in place to make everyone feel comfortable and welcome and we look forward to seeing you again.

No reason to not give max

Service

They have not fixed the problem with my car's steering system. I will have to take it to another private garage to have it checked well and then pass the invoice to bmw.

Service

The service provided by Stephen has been superb. I also recently sold a Z4 to Arden through Doug Tackaberry who made the process straightforward and painless. Both are excellent ambassadors for Arden and the BMW brand.

Service
Thank you for taking the time to leave a wonderful review, we really do appreciate your kind feedback. I will pass your comments onto the relevant departments and we look forward to welcoming you back again.

Excellent service quick and professional

Service
Thank you for leaving our BMW service department with a 10/10 review and awarding them with 5 stars. We look forward to welcoming you back again.

I was looked after by Elise from the service desk upon arrival, and all procedures were Covid 19 safe from my perspective. I waited 2 hours as planned outside in my other BMW, then paid and drove home. I was pleased to get the work done at bmw Arden.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon.

The staff were polite and serviced my car efficiently.

Service

Ryan was supper helpful and sorted things very quickly

Service

Good prompt service

Service

Excellent survey

Service

This is the second time I have had excellent service

Service

Always helpful and highly professional.

Service

Friendly and understanding staff.

Service
Thank you for leaving our BMW service department with a 5star review, I will pass your kind feedback onto the team and we look forward to welcoming you back.

Gary took us through all the options available to us and helped us choose the car that was right for us as we were a little undecided. He kept us up to date the whole way through the order through these crazy times ! Thank you.

Sales

Brilliant

Sales

The sales executive Ryan Duprey was outstanding through the whole experience. He assisted getting the correct car for my needs, fielded many questions and kept me informed though out the process on progress.

Sales

Overall experience was excellent

Sales

Arden are one of the best retailers of all manufacturers in this area. I do not even visit some brands such as Mercedes as their outlets are terrible.

Sales

Ryan was friendly and welcoming to my ever need for the car I wanted. Overcame every obstacle with speed and precision.

Sales

The car was ordered in Aug 2020, I was informed that I should take delivery in Nov 2020. Taking into account the Covid pandemic, I accepted that there was always going to be a glitch somewhere along the line hence delivery extended to Mar 2021.

Sales

Was very helpful and answered all my questions as it was done over the phone

Sales

Because covid permitting Simon was fantastic

Sales

During the pandemic they endeavoured to continue to provide the service

Sales

From start to finish everything was handled very professionally

Sales

As above , the professional service I received was exemplary.

Sales

As above and the car is superb!

Sales

I was very impressed with the whole service with the exception of the parts department... Luke Wilkinson had arrange for some rubber mats for me to collect

Sales

The 2 guys that helped me were so kind and professional. They answered all my questions and I feel that I could always phone them to ask anything I needed answering.

Sales

I received great service from both the sales and finance team at Arden Maidstone, The buying experience was handled very professionally, which is not easy in these challenging times.