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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have no benchmark for comparison however all my expectations have been matched

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

All what I was having done was done efficiently

Service

Everyone I spoke to at BMW Were polite Professional and very helpful

Service

Given the situation with covid-19 have have obviously been working hard behind the seems to satisfy everybody's needs to the best they can again given the situation and circumstances we have fair play

Service

Always good service

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars. Kind regards

Easy to book service, attentive staff and able to work on Wi-fi whilst waiting

Service

The service was delivered well; a call to advise the vehicle was ready for collection would have been welcome but I understand it is difficult for the staff in these Covid times.

Service

Steve and Marc on Service reception are always knowledgeable and helpful, they are great ambassadors for Arden and the BMW brand

Service

I am regular costumer and all members of service know what they are doing

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards,

Got the job done in the less time frame than u said

Service

Never have any problems whatsoever.

Service

Reliable and well organised

Service

Pleased with the whole process really easy courteous service..

Service
Thank you for leaving such a positive review and awarding our BMW service department with 5 stars. The team will be delighted to read your feedback and we look forward to welcoming you again soon.

I would give 5 stairs. Save that for when car washing restarts

Service
Thank you for leaving a positive review for our BMW service team, we really appreciate the kind feedback. Please accept my apologies that we was not able to offer you our complimentary wash this time but we hope to have this service back in the near future.

I was happy with the service I received.only thing was I needed new rear pads you were out of stock.that is just something that can happen

Service
Thank you for leaving our BMW service department with a positive review, I will pass your comments on and we look forward to seeing you again.

Thanks to Steve on Service.

Service

Despite my BMW being 11 years old the team at Arden still treat my car with the respect an care of a much newer car. Also even though this is a premium vehicle main dealers servicing costs are very reasonable.

Service
Thank you for leaving our BMW service department with a really positive review. I am happy to read that you received the high level of service that we aim to provide all of our customers. I will pass your feedback onto the team as I know they will really appreciate your kind words. We look forward to seeing you again soon.

The sales and support teams are good at their respective roles.

Service

I got an accurate assessment of the status of my car.

Service
Thank you for leaving our BMW service department with a positive review, we really appreciate your kind and honest feedback. I will pass your comments onto the team and we look forward to welcoming you back again.

Great customer service from the employees, completed the service quicker than the time provided, very quick and easy process

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards

Tick all my boxes

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Service drop off and handover very quick and easy. Replacement part for MoT fitted immediately and at surprisingly low cost. Work completed on time with a call to let me know when the car would be ready to collect.

Service
Thankyou for your great feedback hope to see you again soon.

Well set out for covid but no replacement cars

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

Great customer service

Service

Courteous staff and everything completed in a timely manner.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards,

They went out of their way to accommodate me

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department.

very satisfied dropped the the vehicle off in the morning and collected that evening withy no hassle

Service

Friendly amenable staff

Service

Everything was great

Service

I felt comfortable going into the service Area hand sanitiser was available for customer to use

Service

Friendly, courteous and efficient reception staff and the service video is an excellent addition.

Service

Was not actually a service - warranty work. Very pleased with the outcome.

Service

Friendly and efficient as always

Service

didnt have any problems

Service

i was happy with all aspects

Service
Thank you for taking time to leave a review for our BMW service department. We welcome and appreciate all feedback and I will pass your comments on.

Professional service by all staff

Service
Thank you for leaving a fantastic 5 star review for our BMW service department, I will pass your feedback onto the team and we look forward to welcoming you back again.

Quick answers to my questions and the items I ordered arrived on time.

Service
Thank you for taking the time to review our service department and leave them wonderful feedback. I will pass your kind comments on and we look forward to seeing you again.

During the Covid pandemic Arden made you feel safe by taking all the relevant measures by government guidelines. I was sent a video of them sanitising my car.

Service

The Service I receive from Arden is very good, professional and courteous

Service

They fixed in the same day

Service

A good experience was received in my recent service, even with he issues around agreeing the tyre insurance policy to replace one of my tyres was handled.

Service

Efficient, welcoming

Service

Very good, professional service, as usual

Service
Thanks for sharing your experience with us, Hope to see you again soon.

Vehicle needed a part ordered in and was recommended i didn't drive home so a courtesy car was sorted out in very short time.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Easy to book in. All done very quickly.

Service
Thank you for sharing your experience with us, your 10/10 rating and 5 Star award is much appreciated! Kind regards

Service was thoroughly and meticulously done

Service

I have no complaints with the service

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

Very satisfied with the quality of of work performed and feedback from the staff

Service
Thanks for sharing your experience with us. Our BMW service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

Although their seemed to be some figure issues but satisfied the best option was taken in the end.

Service

Professional service nothing to add.

Service

Work carried out as booked and good communications on progress of service. Interaction with Arden staff good.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. It is wonderful to receive customer feedback that reflects our hard work. We look forward to seeing you again soon. Kind regards

Kind and friendly service

Service
Thanks for sharing your experience with us. The BMW service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Hope to see you again soon.

Great communication throughout, great customer service, honest and reliable team of mechanics.

Service

This time end of warranty check and MOT was done fast and car returned without any delay's! This time even without asking by stuff member was offered some service plans:)

Service

Some things that needed doing could not be done at this time due to how they are operating during Covid

Service

Did exactly what we asked. Polite and helpful.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time!

Arden carried out the service and additional items efficiently and also stamped the service book that I forgot to hand into the service reception.

Service

Very Satisfied as always. Great Team and excellent service.

Service

Friendly and efficient

Service

The work was done on time and advice was given, along with a practical demonstration, for an unrelated matter.

Service

Service manager was first class and looking into one outstanding minor issue

Service

Did everything needed and kept me informed.

Service

What you would expect from A high end dealership . Pleasant experience .

Service

Very honest approach - I had booked service packages I didn't need and the service team let me know.

Service

Always nice and friendly.

Service

When servicing time came it was dealt without any interference to my daily routine. The car was always ready in time and without any problems

Service

They are very professional.

Service

Fast service fixed the problem first time

Service
Thank you for reviewing our BMW service department and for your positive feedback. I will pass your 5 star review onto the team and we look forward to welcoming you back again.

Service experience was very good

Service

Friendly staff when booking in/collecting my car for a service, even remembered me when I went back to collect it later that day.

Service

They are always helpful

Service
Thankyou for your review, We are glad to read that you always find the service team helpful. I will pass this on and we look forward to seeing you again.

All work done has been completely acceptable and the personal service from Mike Lee has been exceptional.

Service
Thank you for your review and awarding the team with 5 stars. We are pleased to read that you had such a positive experience and I will pass your kind comments onto Mike. We look forward to seeing you again soon.

Really pleased with the new set of wheels, the car looks great.

Service
Thank you for taking the time to leave such a wonderful review for our team at Arden BMW. We really appreciate your feedback as it is a true reflection of the high level of service that we aim to provide all of our customers. We thank you for your support and look forward to seeing you again.

Had good service and helpful staff.

Service

In view of present problems, everything seemed fine.

Service

Prompt service

Service
Thank you for your positive response, it is fantastic to hear that you have been well looked after by our BMW service team and that you have had a positive experience. We look forward to seeing you again soon. Kind regards

Professional staff and good quality repair

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. we look forward to seeing you again soon. Kind regards

Very efficient and friendly service

Service

As previous answer

Service
Thank you for reviewing our BMW service department, the team will be very happy to have been awarded 5stars. I will pass your kind feedback on and we look forward to welcoming you back.

All done on time at the right price. First time I used them. No issues with work carried out

Service
Thank you so much for rating us 5 stars and for your lovely positive feedback. We are delighted to hear that you received our high level of service and we look forward to welcoming you back in the future.

Polite and efficient

Service
Thank you for leaving our BMW service department with a 10/10 review. The team will really appreciate being awarded with 5 stars and we look forward to seeing you again.

I was very satisfied with the level of service and was updated in the progress all the while it lasted.

Service
Thank you for taking the time to review our BMW service team. We are pleased to read that you had a positive experience on your recent visit and we look forward to welcoming you back again.

It was very quick and easy no hassle

Service

All done, no surprises, completed very promptly

Service
Thank you for reviewing our service team and awarding them with 5 stars. We would like to thank you for your continued support and we look forward to seeing you again.

Very easy to book, friendly and efficient staff

Service

After dealing with Arden many times over the years I much prefer them as my chosen BMW dealers over some others. They are very knowledgeable and offer a professional service.

Service

Again, no fuss, no delays and very friendly staff

Service

as previous comments

Service

Mike has looked after me and the rest of the service advisor team were all very friendly. Thanks all

Service

The service was quick and efficient

Service

Really good customer service from the service department at Arden in Maidstone, the service manager Michael Lee really did go out of his way to help. Really impressed.

Service

Knowledgeable staff. No surprises. Completely clear what work was to be carried out. Friendly and personable staff.

Service

Organised everything smoothly, no issues

Service
Thank you for taking the time to review us and award the team with 5 stars. We are delighted to read that you had a positive experience and that everything went well with your visit. We look forward to welcoming you back again.

Very courteous, good Covid-19 safety protocol in place. kept me updated on progress and when my car was ready

Service

As above

Service

Quick and easy

Service

As above

Service
Thank you for taking the time to leave a positive review for our service department, I will pass your kind comments onto the team and it's great to hear that you received the level of service we aim to provide. We look forward to seeing you again.

.

Service

Although with covid obviously a normal tour and walk around cannot be done the handover was smooth and professional and detailed to make sure I had all protection and cover as possible

Sales

Sales and Finance teams lead me through perfectly step by Step My Thanks To Luke and Ed at Arden Difficult times but still allowed me to have a very tailored experience

Sales

Gary was very friendly, upfront and honest

Sales

Friendly service and helpful.

Sales

Sales assistant was very helpful and informative throughout

Sales

I am completely satisfied because everything was perfect and was exactly what i was told. Everything was completed on time. One issue that i had was that the car wasn't clean on the outside good, however that was sorted out.

Sales

Gary took us through all the options available to us and helped us choose the car that was right for us as we were a little undecided. He kept us up to date the whole way through the order through these crazy times ! Thank you.

Sales

I was regularly kept up to date on what was goin on with the build and delivery of my new car.

Sales

Great customer service and a very smooth process from start to finish.

Sales

Brilliant

Sales

The sales executive Ryan Duprey was outstanding through the whole experience. He assisted getting the correct car for my needs, fielded many questions and kept me informed though out the process on progress.

Sales

Overall experience was excellent

Sales

Arden are one of the best retailers of all manufacturers in this area. I do not even visit some brands such as Mercedes as their outlets are terrible.

Sales

Ryan was friendly and welcoming to my ever need for the car I wanted. Overcame every obstacle with speed and precision.

Sales

The car was ordered in Aug 2020, I was informed that I should take delivery in Nov 2020. Taking into account the Covid pandemic, I accepted that there was always going to be a glitch somewhere along the line hence delivery extended to Mar 2021.

Sales

Was very helpful and answered all my questions as it was done over the phone

Sales

Because covid permitting Simon was fantastic

Sales

During the pandemic they endeavoured to continue to provide the service

Sales

From start to finish everything was handled very professionally

Sales

As above and the car is superb!

Sales

As above , the professional service I received was exemplary.

Sales

I was very impressed with the whole service with the exception of the parts department... Luke Wilkinson had arrange for some rubber mats for me to collect

Sales

The 2 guys that helped me were so kind and professional. They answered all my questions and I feel that I could always phone them to ask anything I needed answering.