I have no benchmark for comparison however all my expectations have been matched

All what I was having done was done efficiently

Everyone I spoke to at BMW Were polite Professional and very helpful

Given the situation with covid-19 have have obviously been working hard behind the seems to satisfy everybody's needs to the best they can again given the situation and circumstances we have fair play

Always good service

Easy to book service, attentive staff and able to work on Wi-fi whilst waiting

The service was delivered well; a call to advise the vehicle was ready for collection would have been welcome but I understand it is difficult for the staff in these Covid times.

Steve and Marc on Service reception are always knowledgeable and helpful, they are great ambassadors for Arden and the BMW brand

I am regular costumer and all members of service know what they are doing

Got the job done in the less time frame than u said

Never have any problems whatsoever.

Reliable and well organised

Pleased with the whole process really easy courteous service..

I would give 5 stairs. Save that for when car washing restarts

I was happy with the service I received.only thing was I needed new rear pads you were out of stock.that is just something that can happen

Thanks to Steve on Service.

Despite my BMW being 11 years old the team at Arden still treat my car with the respect an care of a much newer car. Also even though this is a premium vehicle main dealers servicing costs are very reasonable.

The sales and support teams are good at their respective roles.

I got an accurate assessment of the status of my car.

Great customer service from the employees, completed the service quicker than the time provided, very quick and easy process

Tick all my boxes

Service drop off and handover very quick and easy. Replacement part for MoT fitted immediately and at surprisingly low cost. Work completed on time with a call to let me know when the car would be ready to collect.

Well set out for covid but no replacement cars

Great customer service

Courteous staff and everything completed in a timely manner.

They went out of their way to accommodate me

very satisfied dropped the the vehicle off in the morning and collected that evening withy no hassle

Friendly amenable staff

Everything was great

I felt comfortable going into the service Area hand sanitiser was available for customer to use

Friendly, courteous and efficient reception staff and the service video is an excellent addition.

Was not actually a service - warranty work. Very pleased with the outcome.

Friendly and efficient as always

didnt have any problems

i was happy with all aspects

Professional service by all staff

Quick answers to my questions and the items I ordered arrived on time.

During the Covid pandemic Arden made you feel safe by taking all the relevant measures by government guidelines. I was sent a video of them sanitising my car.

The Service I receive from Arden is very good, professional and courteous

They fixed in the same day

A good experience was received in my recent service, even with he issues around agreeing the tyre insurance policy to replace one of my tyres was handled.

Efficient, welcoming

Very good, professional service, as usual

Vehicle needed a part ordered in and was recommended i didn't drive home so a courtesy car was sorted out in very short time.

Easy to book in. All done very quickly.

Service was thoroughly and meticulously done

I have no complaints with the service

Very satisfied with the quality of of work performed and feedback from the staff

Although their seemed to be some figure issues but satisfied the best option was taken in the end.

Professional service nothing to add.

Work carried out as booked and good communications on progress of service. Interaction with Arden staff good.

Kind and friendly service

Great communication throughout, great customer service, honest and reliable team of mechanics.

This time end of warranty check and MOT was done fast and car returned without any delay's! This time even without asking by stuff member was offered some service plans:)

Some things that needed doing could not be done at this time due to how they are operating during Covid

Did exactly what we asked. Polite and helpful.

Arden carried out the service and additional items efficiently and also stamped the service book that I forgot to hand into the service reception.

Very Satisfied as always. Great Team and excellent service.

Friendly and efficient

The work was done on time and advice was given, along with a practical demonstration, for an unrelated matter.

Service manager was first class and looking into one outstanding minor issue

Did everything needed and kept me informed.

What you would expect from A high end dealership . Pleasant experience .

Very honest approach - I had booked service packages I didn't need and the service team let me know.

Always nice and friendly.

When servicing time came it was dealt without any interference to my daily routine. The car was always ready in time and without any problems

They are very professional.

Fast service fixed the problem first time

Service experience was very good

Friendly staff when booking in/collecting my car for a service, even remembered me when I went back to collect it later that day.

They are always helpful

All work done has been completely acceptable and the personal service from Mike Lee has been exceptional.

Really pleased with the new set of wheels, the car looks great.

Had good service and helpful staff.

In view of present problems, everything seemed fine.

Prompt service

Professional staff and good quality repair

Very efficient and friendly service

As previous answer

All done on time at the right price. First time I used them. No issues with work carried out

Polite and efficient

I was very satisfied with the level of service and was updated in the progress all the while it lasted.

It was very quick and easy no hassle

All done, no surprises, completed very promptly

Very easy to book, friendly and efficient staff

After dealing with Arden many times over the years I much prefer them as my chosen BMW dealers over some others. They are very knowledgeable and offer a professional service.

Again, no fuss, no delays and very friendly staff

as previous comments

Mike has looked after me and the rest of the service advisor team were all very friendly. Thanks all

The service was quick and efficient

Really good customer service from the service department at Arden in Maidstone, the service manager Michael Lee really did go out of his way to help. Really impressed.

Knowledgeable staff. No surprises. Completely clear what work was to be carried out. Friendly and personable staff.

Organised everything smoothly, no issues

Very courteous, good Covid-19 safety protocol in place. kept me updated on progress and when my car was ready

As above

Quick and easy

As above

.

Although with covid obviously a normal tour and walk around cannot be done the handover was smooth and professional and detailed to make sure I had all protection and cover as possible

Sales and Finance teams lead me through perfectly step by Step My Thanks To Luke and Ed at Arden Difficult times but still allowed me to have a very tailored experience

Gary was very friendly, upfront and honest

Friendly service and helpful.

Sales assistant was very helpful and informative throughout

I am completely satisfied because everything was perfect and was exactly what i was told. Everything was completed on time. One issue that i had was that the car wasn't clean on the outside good, however that was sorted out.

Gary took us through all the options available to us and helped us choose the car that was right for us as we were a little undecided. He kept us up to date the whole way through the order through these crazy times ! Thank you.

I was regularly kept up to date on what was goin on with the build and delivery of my new car.

Great customer service and a very smooth process from start to finish.

Brilliant

The sales executive Ryan Duprey was outstanding through the whole experience. He assisted getting the correct car for my needs, fielded many questions and kept me informed though out the process on progress.

Overall experience was excellent

Arden are one of the best retailers of all manufacturers in this area. I do not even visit some brands such as Mercedes as their outlets are terrible.

Ryan was friendly and welcoming to my ever need for the car I wanted. Overcame every obstacle with speed and precision.

The car was ordered in Aug 2020, I was informed that I should take delivery in Nov 2020. Taking into account the Covid pandemic, I accepted that there was always going to be a glitch somewhere along the line hence delivery extended to Mar 2021.

Was very helpful and answered all my questions as it was done over the phone

Because covid permitting Simon was fantastic

During the pandemic they endeavoured to continue to provide the service

From start to finish everything was handled very professionally

As above and the car is superb!

As above , the professional service I received was exemplary.

I was very impressed with the whole service with the exception of the parts department... Luke Wilkinson had arrange for some rubber mats for me to collect

The 2 guys that helped me were so kind and professional. They answered all my questions and I feel that I could always phone them to ask anything I needed answering.