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Staff always helpful and polite
Elise always helpful and professional.
there was no problems
I have no reason to say otherwise
Arden Maidstone have always been really helpful in assisting our needs and we have always received excellent service from them.
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. I will pass on your comments to the Team.
All my questions were answered, the service was caries out very promptly.
Staff have been informative, polite and quick to help. No problems with Arden so far.
The service was excellent. Thank you. Will be seeing you guys again soon.
Excellent value for money, my BMW is always in good safe hands.
Thank you for taking the time to leave a wonderful review for our BMW service department. We really do appreciate your kind feedback and I will pass your comments on to the team. We look forward to seeing you again soon.
The MOT and part service were completed within the time stated, allowing me to wait for the car. The staff were polite and helpful and Covid precautions were being observed.
Thank you for you leaving a 5 star review for our BMW service department. I will pass your kind comments on and we look forward to welcoming you back again.
Communication and support from Marc Chadwick was first class as always and the service/MOT was completed without fuss at a time that suits.
Thank you for leaving our BMW service department with a wonderful review. Marc and the team will be happy to read that you received the level of service that they aim to provide. We look forward to welcoming you back again soon.
Arden Maidstone are always helpful, and I have had two cars on Motability with them and am completely happy with them.
The efficient way I was dealt with and the professionalism of the staff
Arden offer excellent service. Their service manager Michael Lee is very professional and ensures the communication abd quality of service is second to none.
Elise Mankelow is always friendly , helpful and efficient
Thank you for leaving the BMW service department with a 5 star and 10/10 review. We really appreciate the positive feedback and I will pass your kind comments on to Elise and the team. We look forward to welcoming you back again.
Made servicing and MOT'ing my car very easy and simple. Dropped the car off, was seen quickly by the advisor, technician sent me a video of looking round my car and he was very professional. Could pick up by 11:30am. Very happy, great team.
Thank you for taking the time to leave a wonderful positive review for our BMW service department. We are happy to read that you received the level of service that we aim to provide. I will pass your comments on and we look forward to seeing you again soon.
Polite and efficient
Thank you for leaving 10/10 feedback for our BMW team and awarding them with 5 stars. We look forward to welcoming you back again.
Thought the update video of the MOT was excellent. Facilities were spot on with the WiFi and free tea and coffee. Didn't have people coming up to hassle me at anytime.
Thank you for taking the time to review your recent visit to our BMW service department. We are glad to read that everything went well and I will pass your kind feedback on to the team.
Excellent customer service. All work completed within the time frame given and no hidden charges.
Thank you for leaving a wonderful review for our BMW service department. We really appreciate and are grateful to receive such positive feedback. I will pass your kind comments on and we look forward to welcoming you back.
The service was performed at very short notice and quickly.
Thank you for providing 10/10 feedback for our BMW service department. I will let the team know you have awarded them with a 5 star review. We look forward to seeing you again.
So friendly and helpful
Mike Lee has provided excellent personal service, he really makes a difference.
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards
Treated how we expect to be treated and very honest.
I have used this BMW dealership for 20 years and have been completely satisfied.
Couldn't fault the service.
Thank you for your fantastic feedback, Hope to see you again soon
Service & MOT done quickly and efficiently
Thank you for giving us your comments, Kind regards
Professional and helpful service team - completed work as requested and provided full report (including video) of the work carried out and status of the vehicle upon completion
Efficient, courteous service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars. Kind regards
Great customer service,friendly people. Job done well and car washed. Also excellent Covid-19 precautions.
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards
I now live in Battle and still travel back to Maidstone, Elise Mankelow who I deal with always goes the extra mile, is polite and keeps us up to date with what's new at BMW.
All work carried out to a high standard.
I was looked after by the staff and my issue was resolved in great time.
They are polite, courteous and did a good job. Grey also communicated well with me before and during the service process and made me feel welcome and valued. They even topped up my ad blue for free.
The team in the service department at Arden Maidstone really are fantastic. I assume there must have been a change in management there in the last year or so, as everyone is so helpful now.
Excellent service carried out promptly and efficiently
Very good service
Everything completed on time and cost
Easy to book the appointment, all work completed well within the time quoted and a reasonable price
Always had good service from Arden with my prior cars, and continues with my new one.
Satisfied with the job done . Quick and fixed
Thank you for sharing your experience with us, much appreciated! Kind regards
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards,
Kept me informed and advised over issues as they developed. Direct and helpful
Job completed on time. All staff who dealt with me were polite and informative. Very pleased with the price for the work carried out.
The experience was efficient & little hassle.
Thank you for your Feedback, Hope to see you again soon.
Great service, very professional and helpful team !
Thank you for your fantastic feedback.
Everything was planned and executed with minimum fuss and disruption. The purchase and delivery of the vehicle was seamless, and as I work all around the country I do not have a lot of time, and so to have this process so effortless is imperative
Salesman at Arden was interested in making a sale and willing to invest plenty of time to achieve it. Although driven by COVID the new approach of letting us take the car out on our own was most welcome and I hope it stays.
I couldn't ask for a better service
I keep coming back for new cars from Arden BMW which speaks volumes about my satisfaction. In fact my recent M135i I believe, is the 14th new BMW I've purchased from Aden since Dec 2010.
Gary was so amazing throughout the whole process and really helpful! He was on a annual leave when my car collection and left me in the hands of Paul who read equally amazing and very informative.
The sales person Phillip Lyon was great, friendly and very helpful. A great asset to BMW
The whole process was very smooth and enjoyable experience with Arden Maidstone At all times from test drive to collection of my new car, I felt I was in safe hands. Stephen Spalding was always on call to answer my questions
Stephen contacted me with an opportunity that was so closely matched to me and my requirements, he answered all my questions knowledgeably but actually preempted most of them, the purchase was so smooth.
Smooth and easy
Simply the whole process was made easy by the attention given to me by those involved.
Just very impressed from the service offered from the staff to the vehicle purchased
Good salesperson, great deal
Excellent customer service.
Amazing customer care
Ian Ford was very helpful and professional.