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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff always helpful and polite

Service

Elise always helpful and professional.

Service

there was no problems

Service

I have no reason to say otherwise

Service

good service

Service

Arden Maidstone have always been really helpful in assisting our needs and we have always received excellent service from them.

Service
Thank you for your fantastic feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service Department. I will pass on your comments to the Team.

All my questions were answered, the service was caries out very promptly.

Service

Staff have been informative, polite and quick to help. No problems with Arden so far.

Service

The service was excellent. Thank you. Will be seeing you guys again soon.

Service

Excellent value for money, my BMW is always in good safe hands.

Service
Thank you for taking the time to leave a wonderful review for our BMW service department. We really do appreciate your kind feedback and I will pass your comments on to the team. We look forward to seeing you again soon.

The MOT and part service were completed within the time stated, allowing me to wait for the car. The staff were polite and helpful and Covid precautions were being observed.

Service
Thank you for you leaving a 5 star review for our BMW service department. I will pass your kind comments on and we look forward to welcoming you back again.

Communication and support from Marc Chadwick was first class as always and the service/MOT was completed without fuss at a time that suits.

Service
Thank you for leaving our BMW service department with a wonderful review. Marc and the team will be happy to read that you received the level of service that they aim to provide. We look forward to welcoming you back again soon.

Arden Maidstone are always helpful, and I have had two cars on Motability with them and am completely happy with them.

Service

The efficient way I was dealt with and the professionalism of the staff

Service

Arden offer excellent service. Their service manager Michael Lee is very professional and ensures the communication abd quality of service is second to none.

Service

Elise Mankelow is always friendly , helpful and efficient

Service
Thank you for leaving the BMW service department with a 5 star and 10/10 review. We really appreciate the positive feedback and I will pass your kind comments on to Elise and the team. We look forward to welcoming you back again.

Made servicing and MOT'ing my car very easy and simple. Dropped the car off, was seen quickly by the advisor, technician sent me a video of looking round my car and he was very professional. Could pick up by 11:30am. Very happy, great team.

Service
Thank you for taking the time to leave a wonderful positive review for our BMW service department. We are happy to read that you received the level of service that we aim to provide. I will pass your comments on and we look forward to seeing you again soon.

Polite and efficient

Service
Thank you for leaving 10/10 feedback for our BMW team and awarding them with 5 stars. We look forward to welcoming you back again.

Thought the update video of the MOT was excellent. Facilities were spot on with the WiFi and free tea and coffee. Didn't have people coming up to hassle me at anytime.

Service
Thank you for taking the time to review your recent visit to our BMW service department. We are glad to read that everything went well and I will pass your kind feedback on to the team.

Excellent customer service. All work completed within the time frame given and no hidden charges.

Service
Thank you for leaving a wonderful review for our BMW service department. We really appreciate and are grateful to receive such positive feedback. I will pass your kind comments on and we look forward to welcoming you back.

The service was performed at very short notice and quickly.

Service
Thank you for providing 10/10 feedback for our BMW service department. I will let the team know you have awarded them with a 5 star review. We look forward to seeing you again.

So friendly and helpful

Service

Mike Lee has provided excellent personal service, he really makes a difference.

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards

Treated how we expect to be treated and very honest.

Service

I have used this BMW dealership for 20 years and have been completely satisfied.

Service

Couldn't fault the service.

Service
Thank you for your fantastic feedback, Hope to see you again soon

Service & MOT done quickly and efficiently

Service
Thank you for giving us your comments, Kind regards

Professional and helpful service team - completed work as requested and provided full report (including video) of the work carried out and status of the vehicle upon completion

Service

Efficient, courteous service

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars. Kind regards

Great customer service,friendly people. Job done well and car washed. Also excellent Covid-19 precautions.

Service
Thank you for awarding our service team with 5 Stars and rating us 10/10. See you next time! Regards,

Good service

Service
Thanks for sharing your experience with us. Our service team is delighted to hear you have awarded their services with 5 Stars and rated them 10/10. Kind regards

I now live in Battle and still travel back to Maidstone, Elise Mankelow who I deal with always goes the extra mile, is polite and keeps us up to date with what's new at BMW.

Service

All work carried out to a high standard.

Service

Professional service.

Service

I was looked after by the staff and my issue was resolved in great time.

Service

They are polite, courteous and did a good job. Grey also communicated well with me before and during the service process and made me feel welcome and valued. They even topped up my ad blue for free.

Service

The team in the service department at Arden Maidstone really are fantastic. I assume there must have been a change in management there in the last year or so, as everyone is so helpful now.

Service

Excellent service carried out promptly and efficiently

Service

Very good service

Service

Everything completed on time and cost

Service

Easy to book the appointment, all work completed well within the time quoted and a reasonable price

Service

Always had good service from Arden with my prior cars, and continues with my new one.

Service

Satisfied with the job done . Quick and fixed

Service
Thank you for sharing your experience with us, much appreciated! Kind regards

great service

Service
Thank you for your great feedback, I am delighted to hear that you have been well looked after during your recent visit to our BMW Service department. We look forward to seeing you again soon. Kind regards,

Kept me informed and advised over issues as they developed. Direct and helpful

Service

Very happy.

Service

Job completed on time. All staff who dealt with me were polite and informative. Very pleased with the price for the work carried out.

Service

The experience was efficient & little hassle.

Service
Thank you for your Feedback, Hope to see you again soon.

Great service, very professional and helpful team !

Service
Thank you for your fantastic feedback.

Everything was planned and executed with minimum fuss and disruption. The purchase and delivery of the vehicle was seamless, and as I work all around the country I do not have a lot of time, and so to have this process so effortless is imperative

Sales

perfect

Sales

Salesman at Arden was interested in making a sale and willing to invest plenty of time to achieve it. Although driven by COVID the new approach of letting us take the car out on our own was most welcome and I hope it stays.

Sales

I couldn't ask for a better service

Sales

I keep coming back for new cars from Arden BMW which speaks volumes about my satisfaction. In fact my recent M135i I believe, is the 14th new BMW I've purchased from Aden since Dec 2010.

Sales

Gary was so amazing throughout the whole process and really helpful! He was on a annual leave when my car collection and left me in the hands of Paul who read equally amazing and very informative.

Sales

The sales person Phillip Lyon was great, friendly and very helpful. A great asset to BMW

Sales

The whole process was very smooth and enjoyable experience with Arden Maidstone At all times from test drive to collection of my new car, I felt I was in safe hands. Stephen Spalding was always on call to answer my questions

Sales

Stephen contacted me with an opportunity that was so closely matched to me and my requirements, he answered all my questions knowledgeably but actually preempted most of them, the purchase was so smooth.

Sales

Smooth and easy

Sales

Simply the whole process was made easy by the attention given to me by those involved.

Sales

Just very impressed from the service offered from the staff to the vehicle purchased

Sales

Good salesperson, great deal

Sales

Excellent customer service.

Sales

Amazing customer care

Sales

Ian Ford was very helpful and professional.