i was happy with all aspects

Professional service by all staff

Quick answers to my questions and the items I ordered arrived on time.

A good experience was received in my recent service, even with he issues around agreeing the tyre insurance policy to replace one of my tyres was handled.

During the Covid pandemic Arden made you feel safe by taking all the relevant measures by government guidelines. I was sent a video of them sanitising my car.

They fixed in the same day

The Service I receive from Arden is very good, professional and courteous

Efficient, welcoming

Very good, professional service, as usual

Easy to book in. All done very quickly.

Vehicle needed a part ordered in and was recommended i didn't drive home so a courtesy car was sorted out in very short time.

Service was thoroughly and meticulously done

Very satisfied with the quality of of work performed and feedback from the staff

I have no complaints with the service

Professional service nothing to add.

Although their seemed to be some figure issues but satisfied the best option was taken in the end.

Work carried out as booked and good communications on progress of service. Interaction with Arden staff good.

Kind and friendly service

Great communication throughout, great customer service, honest and reliable team of mechanics.

Some things that needed doing could not be done at this time due to how they are operating during Covid

This time end of warranty check and MOT was done fast and car returned without any delay's! This time even without asking by stuff member was offered some service plans:)

Did exactly what we asked. Polite and helpful.

The work was done on time and advice was given, along with a practical demonstration, for an unrelated matter.

Friendly and efficient

Service manager was first class and looking into one outstanding minor issue

Arden carried out the service and additional items efficiently and also stamped the service book that I forgot to hand into the service reception.

Very Satisfied as always. Great Team and excellent service.

Did everything needed and kept me informed.

What you would expect from A high end dealership . Pleasant experience .

Always nice and friendly.

When servicing time came it was dealt without any interference to my daily routine. The car was always ready in time and without any problems

Very honest approach - I had booked service packages I didn't need and the service team let me know.

They are very professional.

Fast service fixed the problem first time

Friendly staff when booking in/collecting my car for a service, even remembered me when I went back to collect it later that day.

Service experience was very good

All work done has been completely acceptable and the personal service from Mike Lee has been exceptional.

They are always helpful

Really pleased with the new set of wheels, the car looks great.

Had good service and helpful staff.

In view of present problems, everything seemed fine.

Very efficient and friendly service

Prompt service

Professional staff and good quality repair

As previous answer

I was very satisfied with the level of service and was updated in the progress all the while it lasted.

Polite and efficient

All done on time at the right price. First time I used them. No issues with work carried out

It was very quick and easy no hassle

All done, no surprises, completed very promptly

Very easy to book, friendly and efficient staff

After dealing with Arden many times over the years I much prefer them as my chosen BMW dealers over some others. They are very knowledgeable and offer a professional service.

Again, no fuss, no delays and very friendly staff

The service was quick and efficient

Mike has looked after me and the rest of the service advisor team were all very friendly. Thanks all

as previous comments

Really good customer service from the service department at Arden in Maidstone, the service manager Michael Lee really did go out of his way to help. Really impressed.

.

Very courteous, good Covid-19 safety protocol in place. kept me updated on progress and when my car was ready

As above

Organised everything smoothly, no issues

As above

Quick and easy

Knowledgeable staff. No surprises. Completely clear what work was to be carried out. Friendly and personable staff.

Staff on service reception were very helpful and sorted my issue out in a timely fashion.

Good communication and reminders. Staff made sure I needed to know about the recall.

As above.

As above

Customer service was spot on and was given compensation for not being able to use all the functions of my car

Good service

Staff are very helpful and the jobs were completed promptly and to my satisfaction

Part of showroom I had to pass was clean and covid safe and felt safe throughout my time in the dealership

Elise Mankelow could not of been more helpful

As above!!

People who works in Arden 5star

Work carried out well Information given Carry ready when til it would be

It is difficult to identify anything which they could have done better.

found a puncture i did not know i had and replaced it without issue

They took the car in several times to fix a fault and ultimately replaced the component causing the problem with no hassles at all

Very helpful

Drop off & collection smooth, video received showing advisories and good overall experience.

Despite Covid, slick, polite and very well done.

No reason to not give max

They have not fixed the problem with my car's steering system. I will have to take it to another private garage to have it checked well and then pass the invoice to bmw.

The service provided by Stephen has been superb. I also recently sold a Z4 to Arden through Doug Tackaberry who made the process straightforward and painless. Both are excellent ambassadors for Arden and the BMW brand.

Excellent service quick and professional

I was looked after by Elise from the service desk upon arrival, and all procedures were Covid 19 safe from my perspective. I waited 2 hours as planned outside in my other BMW, then paid and drove home. I was pleased to get the work done at bmw Arden.

The staff were polite and serviced my car efficiently.

Ryan was supper helpful and sorted things very quickly

Good prompt service

Excellent survey

This is the second time I have had excellent service

Always helpful and highly professional.

Friendly and understanding staff.

Gary took us through all the options available to us and helped us choose the car that was right for us as we were a little undecided. He kept us up to date the whole way through the order through these crazy times ! Thank you.

Brilliant

The sales executive Ryan Duprey was outstanding through the whole experience. He assisted getting the correct car for my needs, fielded many questions and kept me informed though out the process on progress.

Overall experience was excellent

Arden are one of the best retailers of all manufacturers in this area. I do not even visit some brands such as Mercedes as their outlets are terrible.

Ryan was friendly and welcoming to my ever need for the car I wanted. Overcame every obstacle with speed and precision.

The car was ordered in Aug 2020, I was informed that I should take delivery in Nov 2020. Taking into account the Covid pandemic, I accepted that there was always going to be a glitch somewhere along the line hence delivery extended to Mar 2021.

Was very helpful and answered all my questions as it was done over the phone

Because covid permitting Simon was fantastic

During the pandemic they endeavoured to continue to provide the service

From start to finish everything was handled very professionally

As above , the professional service I received was exemplary.

As above and the car is superb!

I was very impressed with the whole service with the exception of the parts department... Luke Wilkinson had arrange for some rubber mats for me to collect

The 2 guys that helped me were so kind and professional. They answered all my questions and I feel that I could always phone them to ask anything I needed answering.

I received great service from both the sales and finance team at Arden Maidstone, The buying experience was handled very professionally, which is not easy in these challenging times.