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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

Meet the team

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Lewis Reynolds

General Sales Manager
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales
  • Hobbies Cycling

Matthew Cue

Business Manager
  • Years at the dealership 4
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Playing bass

Edward Alexander

Business Manager
  • Years at the dealership 1
  • Years in the industry 20
  • Department Sales
  • Hobbies Spending time with wife and daughters, Watching Formula 1, Football and Cricket

Luke Wilkinson

Sales Executive
  • Years at the dealership 8
  • Years in the industry 12
  • Department Sales
  • Hobbies Family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I wasn't completely satisfied due to one matter. My dashcam was disconnected whilst the car was on site, which is fine. However all 3 leads were disconnected, not just the power. And disappointingly none of the leads were reconnected.

Service

Had my car booked for service and MOT. service advisor said car had not done enough miles for service just an MOT due, I would have been non the wiser if had been serviced so thank you to him

Service

Would rate as Completely Satisfied, except yet again had to fight to get my breakdown issue seen too (standard answer is "we can only see it in 3 weeks time").Problem solved in 48hrs after service manager agreed to fix if/when a gap. Thanks Gary Page

Service

The additional work was carried out very efficiently

Service

They collected and returned the car within six hours having found and rectified fault with EGV

Service

Good service

Service

Elise was absolutely charming and helpful in explaining what was andc would happen

Service

My car was taken back to the garage just days after perchacing it from brand new for a fault. When the car was returned the problem was not rectified. It has since been back to the garage and is still not fixed. It's due back in mid June.

Service

From the moment I walked in the door I was seen to super efficiently.

Service

Extremely poor service in all aspects, we will never purchase another car from this company

Service

Communication and level of service was very good but was quoted £189 when I booked and was told £250 when I took the car in. Both prices including vat

Service

All the staff are amazing g

Service

I only needed a Sat Nav upgrade but as telephone contact from reception could not be made I went to the stores to get the upgrade item myself so the Reception advisor could load it.

Service

They kept me updated on the investigation & when i asked for a last minute addition to the work it wasn't a problem

Service

This was about the 5th attempt for you to obtain and fit a replacement exhaust end. On finally being told it was in, waited all day to find that it didn't fit!!! And to cap it all there has been no follow up on what you plan to do about it.

Service
Thank you for your feedback, I have passed your comments on and one of the team will be in contact.

I know it was a major service, But I think it was too expensive.

Service
Thank you for taking the time to leave feedback, we are happy to hear you received great service whilst with us. We do offer BMW pay monthly service plans if that would interest you in the future. We look forward to seeing you again soon.

Car was ready for collection quite quickly. All work done was explained comprehensively

Service
Thank you for leaving our service department with a 5star review, we are happy to hear you are enjoying your car. I will pass your kind comments on to the team and we look forward to welcoming you back.

Staff excellent & helpful all go the extra mile for you

Service
Thank you for leaving our service department with an excellent 10/10 and 5star review. We look forward to seeing you again

never had a problem and the staff are very good

Service

Everyone very efficient

Service

Good and efficient staff

Service
Thank you for taking the time to leave our service department with a positive review, we look forward to seeing you again

Advised that wipers were causing smearing - asked whether I wanted them changed. Said they might be ok when cleaned but didn't follow this through - car not cleaned when I collected it. Left the impression they just wanted me to agree to change them.

Service

After using Coopers in Tunbridge wells, it could only get worse or better! Fortunately, it was much better.

Service
Thank you for leaving our service department with a positive review, we are happy that you received the 5 star service we strive for here at Arden. I will pass your comments on to the team and we look forward to welcoming you back.

I would say the only area that could've been improved, and this is a minor point, would be that the waiting space could've been a little better. i.e working facilities, little snacks etc.

Service
Thank you for the feedback and leaving our team with a 10/10 review, we are glad everything went well with the service. We look forward to seeing you again.

Service done promptly

Service

Charles did everything he could to making experience run smoothly with regular updates only issue for me was disparity of m performance parts between dealers.

Service

Michelle Howard was very professional as was all the staff I spoke with when booking my service, dropping the car off and collection.

Service

My concerns were fully explained in a very friendly professional manner. It made me feel proud to be a BMW owner

Service

The service was quick. The talk through of work completed and the health check is also good and explained simply.

Service

Polite, professional and attentive service. Always have the time to explain information and answer questions. Have used Arden for all of my BMWs

Service

The service when collecting my car was poor. service completed 1030- agreed collection 3pm, not valeted had 4.5hrs to do so, lost my keys kept me waiting for over an hour and not an offer of a drink and a very struggled apology. Wont use Arden again

Service

Have used this dealer for many years and have never had any problems with them

Service
Thank you for leaving our service team with such a positive review, we are happy to have provided you with 5 star service throughout your years of using us and we look forward to welcoming you back.

good comms, fast and efficient. washed my car too!

Service

Work performed on time and while I waited.

Service
Thank you for taking the time to leave our BMW service department with a review, we are happy to hear you are enjoying the brand. We look forward to seeing you again.

Friendly and very professional

Service
Thank you for taking the time to leave our service department with a 10/10 review, we look forward to seeing you again soon.

Hopefully it was the service that was needed & it feels OK.

Service

Workshop staff helpful

Service

Good customer service

Service

Helpful staff and service done as required. Only downside is difficulty of having a replacement car as vehicle was required for the day but at least dealer collected the car.

Service

The number plates I ordered were not as I requested. I was dissatisfied with the outcome of my reason for booking my car in. Not happy the squeaky brakes were not fixed and not 100% happy with the reason why.

Service

Again good service

Service

Valet offered, but not very good.

Service
Thank you for leaving feedback, unfortunately our courtesy cars do get booked out well in advance. We do offer other means of onwards mobility please be aware of this in the future. The wash we offer is a complimentary one but can be upgraded to a full valet but would be chargeable.

The problem I had has now been sorted out but it took 2 attempts, upside was that the dealers made a nice gesture with a £100 credit to make up for it, so all credit to them!

Service
Thank you for leaving our service department with a 10/10 review, we are glad the problem has now been resolved. We look forward to seeing you again.

I booked my car in for Fast Lane with a set booking time which was fine in handing car over but to have to wait 3+ hours when I understood it would be 90 minutes was not ideal but car needed to be serviced. Service indicator now shows another service

Service
Thank you for your feedback, I can see you booked your service online and I do apologise for the miscommunication on the waiting times. I will pass this onto the relevant department at BMW to look at online services. We look forward to seeing you again.

Car still had 1 of the original faults and an upgrade was done leaving systems not operative which I had to do

Service

As usual very helpful and attentive maintenance staff

Service

Prompt and reliable

Service

I was not impressed with being charged £20 to reset the counter (can't remember what for exactly) but thought that was a rip off as probably only had to press a few buttons

Service

Did exactly what was needed & car was nice & clean when returned.

Service

Had to wait weeks for availability.

Service

They've tried hard to sort out the problems and kept me fully informed of the situation.

Service

Everything done as expected

Service

We rang up before the service was due to ask the exact time to bring the car in and told, early as it would take several hours. We then had to make arrangements to make sure that we took another car there and back which was inconvenient for distance.

Service

The sales people were eager to help.

Service

Explained 2 issues I had with car but when I picked it up I was told there was nothing wrong and left with no solution offered

Service

My service problem was fixed without the need for a part which was originally ordered hence saving me money.

Service

Their service staff are excellent, extremely helpful and attentive. The reception are always polite and curtious and as for the showroom staff well there salesmen they are there to sell cars and that's what they try to do.

Service
Thank you for taking the time to leave feedback for our service department, we are extremely happy to hear you were well looked after. I will pass your kind comments on to our team here. We look forward to seeing you again.

Poor communication on day of service and it would be nice if the car was properly valeted as part of the service (like Volvo always do) rather than thebhalf attempt at a clean.

Service

always get good service from them.Gave me a very good quote recently to replace my BMW.

Service

Were able to repair part to wing mirror.

Service

Can't fault the treatment I received from Arden, not their fault Sytner Leicester let me down.

Service

Everything I asked for was completed quickly and efficiently .. despite an awful lot of diesels hanging around the place.

Service

I couldn't find fault with the service provided.

Service

Polite, courteous, treated well to customer with respect.

Service

All work carried out in planned timing arrangement. Quite impressed with the end of warranty check, very reassuring and with 1st MOT to save a second visit.

Service

I expected the car to be washed and it was not.

Service

The job was done properly and returned on time.

Service

Unable to take advantage of the collect and deliver service as I live too far away even though this is my nearest branch.

Service

You did everything that I asked of you on time and very professionally.

Service

A phone message around midday explaining that the service centre required the car overnight for further testing. However, at 5.55pm informed the car was ready for collection. Unable to do this due to time factor and prior arrangements.

Service

Kept informed of progress

Service

Job carried out to my complete satisfaction.

Service

The service was due in January, but no booking was available until March and with no courtesy car. However the car was collected and returned to me.

Service

Efficient throughout

Sales

Lovely looking showroom with a great range of models available to see

Sales

Excellent customer service, good coffee facilities, BMW employees very patient with a screaming child in tow. Gary took great time and care showing us how our new car operated/ answering our questions before handing the keys over. Was smooth process.

Sales

Car well presented and Sales Executive could not have been more helpful

Sales

Questions dealt with very well and reassurances given when necessary.

Sales

As above

Sales

All appointments for viewing, signing of contracts and collection went according to plan.

Sales

A big thank you to James (our Sales Advisor) and all at BMW Arden, Maidstone for all your help. Very Happy with our new Car.

Sales

Would have liked to have seen a more proactive approach to your customers I.e. when the original salesmen leave and someone takes over. Why should I have to keep making the phone calls to seek updates as to when I will be able to take over my car.

Sales

It was disappointing that the SATNAV system wasn't working when I picked up the vehicle from the show room. This resulted in me having to return to the dealership on two occasions as the car hadn't been programmed and a code was required to do this.

Sales

My new car has not been supplied with the specification that I ordered at the outset and which is shown on the order form. (High Beam Assist) There were other elements of the buying experience and process that were also problematic and disappointing.

Sales

All ways keep me updated

Sales

Worked hard to bring the date forward which in the end came good... Good attention to detail on delivery

Sales

Nice surroundings and dealer made great effort.

Sales

We are treated really well by Terry

Sales

Salesman (Phillip) was very helpful. Have had some issues that he's sorted with ease.

Sales

Really happy with the service.

Sales

Always treated as a friend and valued visitor and not just someone to sell to.

Sales

The tracking app wasn't very consistent and the vehicle was delivered a couple of weeks later than expected. just starting to feel a little bit mass produced. The salesman was a real star. Aftersales needs improvement

Sales

The whole experience from start to delivery of the vehicle was straightforward and easy.

Sales

because the sales person mo, was very helpfull and answered all my questions.

Sales

The personnel we dealt with were polite and efficient. They went further than was expected, including lending us a car until our one arrived.

Sales

Service was excellent. Both Damian the salesman and Edward the business manager were great

Sales

Very satisfied as Arden's made the whole process nice and easy.

Sales

Cannot fault your service

Sales

Highly efficient. Get well informed throughout process

Sales

We wanted the car delivered for the 1 March, and did not get until the 15th, 2 weeks late with no real communication around why.

Sales

Car was ready as agreed but just disappointed not having a 19 plate.