Providing the ultimate customer experience.
We have an exciting opportunity for an experienced IT technician to join the Arden Group. This is a new position reporting into the Company Directors. We envisage it to be a busy and demanding role whereby you will be the first point of contact for our retailers within Maidstone and Tunbridge Wells. As a key member of the Arden team, you will provide IT support for all our colleagues in a timely and detailed manner in order that they can fulfil their roles to the standards required, thus supporting the teams to deliver the ultimate customer experience internally and externally.
In this role you will ensure all colleagues are supported with any hardware or key business software issues/ queries whether that is by telephone, email or in person or using remote tools. You will be working alongside the current IT Consultancy in the setting up of new starters and offer support with the BMW Group Systems, DMS Systems and other third-party systems. You will play a vital role in creating and maintaining user accounts within the group.
Other responsibilities include:
Work with the current IT consultants for day-to-day task – (I.E., password re-sets, showroom infotainment set up and maintenance) ….
DMS queries/access, new starter set up and leaver access removal.
1st line support for SA3, SGate, TMSI and IVS issues, access and set up.
Assist the Group HR Manager with updating the Retailer Directory and Training Management System, ensuring all contact information is accurate.
To assist the Group Marketing Manager with CRM database extractions and amendments.
You will have:
A passion for concise and detailed customer service
A capacity to work in a fast paced and pressured environment, prioritise effectively.
Hold a full driving license
Always looking for new and improved ways of delivering a great service.
Ability to be logical and methodical in approach
An ability to work flexibly and under pressure in order to meet set deadlines.
Ability to demonstrate experience in an IT desktop support role. (Experience in an automotive industry would be desired but not essential)
Strong Microsoft windows desktop operating systems skill set.
Knowledge of SGATE, SA3, TMSI, and DMS Systems (Desired but not essential)
Experience with Microsoft Office, including Power Point and Excel.
Company pension scheme, cycle to work scheme, access to Benenden health care and ECOS car scheme.
If all the above sounds like you and you would love to come and join the Arden team and be part of our success story, why not apply today so not to miss out on this great opportunity.
To apply please click here to send a copy of your CV with a covering email.