Arden BMW Star Rating
Sales
18 comments from 38 reviews
Service
41 comments from 111 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The service is always excellent"
"excellent service. collection from and delivery back greatly appreciated."
"They were great."
"Very good."
"i think they are excellent"
"They were excellent. They were very efficient. They were very friendly.It was collected on time and delivered back on time."
"Very good customer service and followed up as requested"
"unhappy with diagnosis fee. totally unacceptable when i knew the fault with vehicle."
Arden BMW Dealer Principal response
"I have spoken to Mr Gooden and explained that although we knew the fault,the cause of the fault still has to be diagnosed.As we operate a flat fee diagnosis charge of £99, this is all he was charged even though our technician spent 2 hours on this."
"Droped car in without an appointment due to a bulb needing replacing.Done without any cost to me."
"Friendly efficient staff. Car ready when they said and cleaned too."
"They were extremely helpful. . It was very good. Contact requested re warranty requirements for the problem reported on the 13/04/2012. 01732 847088"
"Staff were pleasant and attentive."
"Very satisfied, they were expecting me and very attentive"
"Could not fault any part of the service I received."
"It would have been nice to be told how long I would have to wait, sat in the dealership for 4 hours for the tyre to be fitted."
"Car not washed after 600 service"
"Customer service is good, but it took the mechanic a long time to do the job."
Arden BMW Dealer Principal response
"Thank you for your comments We are in the process of changing our working times for technicians and extending our opening hours I apologise for the delay Ross Daverson, Dealer Principal"
"Polite and helpful reception staff. Provided good and clear information on the required service level and further work required to be carried out."
"pretty good"
"The dealership is expensive and the costs add up quickly."
Arden BMW Dealer Principal response
"I am sorry you feel that way. We are very competitive and your final bill was heavily discounted. I have looked into your invoice and it really doesn't look high for the amount of work we carried out. Ross Daverson, Dealer Principal"
"I found them very pleasant, helpful"
"Excellent service I was contacted by dealer whilst the car was in for a MOT asking if I would like my Satellite navigation unit installed correctly this was completed whilst the vehicle was at the dealership."
"The car was at Arden for an annual MOT inspection and this was dealt with efficiently and courteously."
"I made the dealership aware that i had an issue with the start/stop facility on vehicle during servicing but the problem persists."
"appointments when i need it, car serviced and valeted well."
"It is always a joy to visit Arden, with a very profesional staff who are ready to answer all my queries."
"Waiting area crowded compared to some dealers....If you wait for your car it is always longer than original estimate"
"It was good i have no complaints."
"Very satisfied with the service at Arden. They were very courteous and the car was ready for collection earlier than anticipated."
"I went into the dealership to book the appointment the service department were all in a meeting my details were taken and I was advised someone would call me back I didn't receive the callback and had to phone the dealership myself."
"The staff are very polite."
"Really helpful staff, made my life easier after a minor accident."
"Had a leak with the headlight washer, asked the dealer to tighten this up and this was now done."
"Excellent, friendly service but they have been unable to fix the problem for which the vehicle was brought in."
"I haven't had one apology or any compensation regarding the vehicle. Richard Hatton in the service department has tried to make the experience easrier for me."
"Excellent all round, which is why I go back to Arden."
"Service light not reset, will have to revisit, no courtesy car"
"Oil leak returned within one week"
"Helpful staff, work clearly explained. Left my mobile number but no one bothered to contsct me"
"More contact in keeping me informed would have been nice, but they appeared to work for me in an embarassing event. They have apparently sorted all the issues and the car is running well again"
"Would have preferred that my car was thoroughly test driven prior to me collecting the car. Rather than having to take car back again 3 days later. For a minor Spark Plug replacement. This should have been done already."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Test drive arranged for the day I wanted. Option choosing, price negotiation, finance sorting etc as smooth and unhurried as you would want. After ordering i had regular updates of the delivery date. The hand over was also a pleasant experience."
"every person i came into contact with was polite, friendly and professional."
"Very happy with the whole experience."
"they were very helpfull"
"The staff were really good and understanding."
"The dealer was to the highest standard experienced. The delivery date ran over by 2 weeks but the salesman who did the handover tried to meet the original date"
"Luke Williams could not have been a better support I will recommend him and BMW to all my family and friends in the future"
"Would recommend this dealership, the salesperson took me on a test drive and could tell I was nervous so extended the drive, which helped me to decide to buy the car"
"Jon Hensman was just amazing, answered all my questions and extremely helpful"
"The staff at the dealership were excellent"
"I was very happy with the experience at Arden Maidstone I have to admit to being what I would consider to be a high maintenance customer, but Grant couldn t have been more helpful through the whole experience."
"Luke dealt with my purchase of ,y BMW 1 with enthuasim and with a professional attitude. He made the whole experiance even more pleasurable."
"OVERALL VERY GOOD BUT THERE WAS VERY LITTLE COMMUNICATION BETWEEN PLACING THE ORDER AND CAR DELIVERY. I HAD TO INITIATE ALL THE COMMUNICATION."
"Nick Day was very professional throughout the whole process."
"Absolutely a little bit pushy with aftersales and explaining the retail value of the vehicle which is always inflated. Other than that i thought the service was good."
"They were really good on service but his knoledge on the added extras was lacking , he made up for it with being attentive and dealing with a number plate issue , there was also a delay in the delivery of the vehicle."
"Luke was a brilliant salesperson, very helpful and informative"
"Excellent. Dealer dealt with manufacturing delays fairly and efficiently"