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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

Meet the team

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Lewis Reynolds

General Sales Manager
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales
  • Hobbies Cycling

Matthew Cue

Business Manager
  • Years at the dealership 4
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Playing bass

Edward Alexander

Business Manager
  • Years at the dealership 1
  • Years in the industry 20
  • Department Sales
  • Hobbies Spending time with wife and daughters, Watching Formula 1, Football and Cricket

Luke Wilkinson

Sales Executive
  • Years at the dealership 8
  • Years in the industry 12
  • Department Sales
  • Hobbies Family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was brought in Arden by BMW assist so as I was at the garage I booked the car in for its next due service and told no curticy car till March , useless ! No Good doubling the size of the garage but keeping the same amount of curticy cars , ????

Service
Thank you for your response, please accept our sincere apologies. We will pass on your feedback to our third party company who organise the rental vehicles.

The actual service was carried out efficiently without any issues. As I mentioned above, my main concern is the inability to book an appropriate service at Arden BMW within a reasonable time period and the way prices have increased recently.

Service

I had a trye changed under the BMW price promise, very competive took a bit longer than a tyre shop, but much nicerer surrounds and good coffee plus a valet.Very pleased.

Service

I had an MOT, and end of warranty check done They said all was ok

Service

From telephoning to make my booking to receiving my car back looking so well groomed makes for a satisfying service experience.

Service

All checks & service work were carried out as discussed when I initially rang to booked the service . It is a pleasure to collect the car washed & vacuumed looking spotless

Service

Excellent customer service,. Staff are polite and courteous, keeping me informed and managing expectations in terms of the length of time the job would take.

Service

Booked for service/ winter wheels/tyres. Initial appointment cancelled due to fault on courtesy car but subsequently had choice of Saturday or Friday same week which was very satisfactory. Appreciated efforts to get alternative appointment

Service

because of the above repair not carried out so had to rebook

Service

Go the extra mile

Service

Car was MOT'd while I waited, the test was completed without undue delay

Service

Starf efficient polite and very helpful

Service

The car was returned valeted

Service

Servicing was quick and even included the car being cleaned - total wait time was under 2 hrs

Service

Work completed to a high standard

Service

staff always polite and helpful.However when going through the switch board they inform me that someone willget back to me but l am always chasing them up after waiting 2-3 hours.

Service

Mark always provides first class customer service

Service

Kept fully in picture with what was happening, happy with the advice given and work undertaken.

Service

When booking in the car, i explained several latent issues which were picked up during a previous service. Straight away I was told these were not covered under warrantly, without the matters being considered - agressive from the start

Service
Thank you for your response, all feedback is welcome. We are incredibly sorry to hear that you are disappointed with your experience at our dealership. We will pass this on to the relevant team.

The work was completed on time and as expected. Knowledgeable, helpful and friendly staff

Service
Thank you very much for taking the time to leave such a fantastic rating, our service department really appreciate your feedback. It's great to know that you were fully satisfied with the service that you received from the team. We look forward to seeing you in the future.

Good experience. Held car overnight at my request

Service

No problems

Service

As abice. Arden service ok. Arden sales, very poor.

Service

Delay in booking a slot and never have a customer car available - get some more,

Service

1. I asked if a brake fluid change would be carried out as part of the work and was told not so I booked with bmw specialist and then it was.2. Forgot to install a part3. My pre-requested old kit was forgotten twice and now having to still go back

Service

Good service, polite staff, reasonable charges

Service

Customer facing team leave you with the impression that you as an individual matter.

Service

Friendly staff and great service, reasonably priced.

Service

Staff always friendly and attentive. Always take time to cover the things that you're not quite sure on and genuinely seem to have your best interests in mind.

Service

great service completed quickly

Service

Very smooth process.

Service

The time taken for service advisors to retrieve cars from the offsite service shop is ridiculous. I had to wait 30 min from the time my advisor left until he returned. Other customers had the same issue. This is unacceptable for BMW!

Service

lack of courtesy cars stopped giving5 stars

Service

Best experience on offer

Service

I wanted to complain about the second issue (the first was resolved at branch satisfactorily) but I was told to refer the complaint to head office. I did so and head office said they couldn’t deal with my complaint and to refer to branch!

Service

Car clean and all done as required

Service

On time and phoned when work completed as requested

Service

good environment, nice service and friendly staff

Service

Excellent customer service, excellent communication, excellent work carried out on time, on spec, on budget. I only wish all business's ran like this!

Service
Thank you for your 5 star review, I am glad to hear after your minor issue all was sorted out and we met your expectations. I will pass on this positive feedback to our service department. We look forward to seeing you again soon.

Dealer experience is good. Service team friendly and easy to deal with.

Service

Car was serviced whilst I waited within the 2 hour slot I was given, nice touch to give it a clean particularly as it was pouring with rain on the day of my visit but they did it anyway!

Service

As above plus the waiting area is of a high standard

Service

It met all my expectations

Service

Service was not fully completed after having had the car for 7hrs approx. Damage done to ignition coils, and spark plugs not replaced as per service requirement.

Service

Customer service is first class. Quality of serive mechanics is really poor,

Service

This is my 3rd BMW but after reciving such of poor service exp i am thinking to go else where now

Service

My car come in for service and fix back wiper as it works when it wants Car service was but back wiper still not working

Service

Very helpful at Arden but surprised no courtesy cars were available even tho service was booked a number of weeks in advance, first availability was a month after my service date.

Service

I had 3 separate visits to the service centre for the same issue before the problem was identified and rectified. It’s only because I was unhappy with the explanation given by BMW, the service manager got my car booked in again to have it looked at.

Service

Work carried out as expected and helpful staff.

Service

Felt let down that my car wasn’t cleaned as promised, secondly I was waiting 20 minutes in the seating area to get my keys whilst the lady was dealing with a difficult customer and other team memebers were walking past as customers were waiting.

Service

Friendly efficient service. Vehicle ready when promised.

Service

Ordered wrong parts and waited hours

Service

Very satisfied with the pickup and drop off service but the price quoted before was wildly different from the actual price. Also, I signed up for a service plan on the phone for future servicing and I have not received any paperwork

Service

It was what I expected from BMW.

Service

No problems encountered. Collected, serviced and returned.

Service

first rate, everything was explained

Service

Advice, and an excellent all round service

Service

Very rapid completion

Service

Only very satisfied because of the wait of about an hour for the car to be completely ready to drive away.

Service

As above, i feel like the Arden Maidstone team have my back...

Service

Good service. But big bill!

Service

Friendly, efficient service from BMW agents and carried out in accordance with my requirements.

Service

Always helpful and attentive

Service

The welcome we received, nice atmosphere, quick service and relaxed waiting area. No problems or delays and a pleasant experience where it could have been a pain!

Service
Thank you for the amazing feedback from your visit to our BMW service department, we are delighted to hear that you were well looked after. I will pass this positive review onto our service team. we look forward to seeing you again.

Was told when booked it was a 2 hour waiting appointment but turned out to be 5 hours and no record of it being a waiting slot. At least they lent me a car for a few hours.

Service
Thank you for your response, my apologies that there was a confusion with your booking. I will pass this on to the relevant department so we can continue to improve our customer experience.

Kept informed at all times with excellent customer service

Service

No curtesy cars

Service

Always very good, the fact that one of Arden BMW employees lives across the road from me I can leave it to him to pick the car up and return, always a lot cleaner that it went!!!

Service

It was a smooth timely experience.

Service

Everything went like clockwork

Service

No problems, very smooth, good quality and good customer care.

Service

Service Fine but the lack of courtesy cars causes problems to those who live outside Maidstone

Service

Car has had an oil leak since it was serviced.

Service

Easy to park car was cleaned well. Dealership is clean

Service

Quick service and turn around

Service

My expectations were met

Service

Wrong oil put on carSold extra things I didn’t want nor need but pressured into it Things broken in my car didn’t take responsibility just gave it back to me hoping I wouldn’t noticePassive aggressive Offered no discount or compensation or sorry

Service

Service rep was unable to tell me if I has a service pack on this vehicle. Car was washed, but not leathered off, so had water spots over it.

Service

Welcoming staff, who kept me up to date with progress

Service

First class service, very impressed.

Service

Friendly service

Service

Everything went smoothly and all my questions were answered very satisfactorily.

Sales

The salesman Luke Wilkinson was first class from start to finish.

Sales

Car in separate showroom with a personal welcome notice, made me feel special.

Sales

I WAS UNABLE TO COLLECT THE CAR BECAUSE I WAS IN HOSPITAL SO MY WIFE PICKED IT UP. SHE TOLD ME THE LUKE WAS VERY HELPFUL IN EXPLAINING HOW TO OPERATE THE CAR.

Sales

At first I was told that I would have my car within 5 to 10 working days,but was very disappointed when it didn't happen and was told it wouldn't be till after Christmas 28 days.However Emlyn managed to get it by the 22nd for me . Well done Emlyn !

Sales

I was kept informed of progress and the car actually arrived 3 weeks early, in time for Christmas. The car was beautifully presented for an indoor hand-over, which made the whole experience personal and private.

Sales

Had a problem with one wheel being scuffed which is not good on a £100k car. Overall there are issues with the car which must be put right. The sales team have acknowledged these and are dealing with it.

Sales

Everything happened as was expecting

Sales

Polite staff and informative

Sales

The sales man Charles was very helpful and don’t make you rush and look around at many diffract options what’s nice there was no presssur is sales talk But was promised a call after the weekend that we got the car but never did so a little unhappy

Sales

When at the centre - excellent customer service and very nice new showroom with private viewing area for orientation of new car. Answered all our questions thoroughly. Occasionally some issues with communication over the phone.

Sales

Nothing was too much trouble, no pressure, made the whole experience stress free.Again, when taking delivery, nothing was too much trouble, not rushed, everything about the car was patiently explained

Sales

Very personable sales. Loved the hangar service for collecting the vehicle. Answered all my questions. Great treatment all round.

Sales

The salesman Terry Linford was approachable, knowledgeable & friendly. It was a pleasure to have the sale handled by him. I would have no hesitation in recommending friends to go to Terry at Arden Maidstone to buy a BMW car.

Sales

Excellent support from Luke Wilkinson and the support team as usual

Sales

good service all round

Sales

Arden BMW were great and helped me sort my problems out

Sales

Everything went smoothly and I was kept informed about the progress of my car as it was being constructed.

Sales

I was very satisfied overall . It did take a little longer than I thought for the delivery otherwise it would have been 5 out of 5

Sales

You are made to feel special

Sales

I was given regular updates on the progress of the purchase.. Everything went very smooth

Sales

Excellent customer service from Damian Daniel at Arden