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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

Meet the team

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Lewis Reynolds

General Sales Manager
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales
  • Hobbies Cycling

Matthew Cue

Business Manager
  • Years at the dealership 4
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Playing bass

Edward Alexander

Business Manager
  • Years at the dealership 1
  • Years in the industry 20
  • Department Sales
  • Hobbies Spending time with wife and daughters, Watching Formula 1, Football and Cricket

Luke Wilkinson

Sales Executive
  • Years at the dealership 8
  • Years in the industry 12
  • Department Sales
  • Hobbies Family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As usual very helpful and attentive maintenance staff

Service

Car still had 1 of the original faults and an upgrade was done leaving systems not operative which I had to do

Service

Prompt and reliable

Service

Had to wait weeks for availability.

Service

Did exactly what was needed & car was nice & clean when returned.

Service

I was not impressed with being charged £20 to reset the counter (can't remember what for exactly) but thought that was a rip off as probably only had to press a few buttons

Service

They've tried hard to sort out the problems and kept me fully informed of the situation.

Service

Everything done as expected

Service

Explained 2 issues I had with car but when I picked it up I was told there was nothing wrong and left with no solution offered

Service

My service problem was fixed without the need for a part which was originally ordered hence saving me money.

Service

The sales people were eager to help.

Service

We rang up before the service was due to ask the exact time to bring the car in and told, early as it would take several hours. We then had to make arrangements to make sure that we took another car there and back which was inconvenient for distance.

Service

Their service staff are excellent, extremely helpful and attentive. The reception are always polite and curtious and as for the showroom staff well there salesmen they are there to sell cars and that's what they try to do.

Service
Thank you for taking the time to leave feedback for our service department, we are extremely happy to hear you were well looked after. I will pass your kind comments on to our team here. We look forward to seeing you again.

Poor communication on day of service and it would be nice if the car was properly valeted as part of the service (like Volvo always do) rather than thebhalf attempt at a clean.

Service

always get good service from them.Gave me a very good quote recently to replace my BMW.

Service

Everything I asked for was completed quickly and efficiently .. despite an awful lot of diesels hanging around the place.

Service

Were able to repair part to wing mirror.

Service

Can't fault the treatment I received from Arden, not their fault Sytner Leicester let me down.

Service

Polite, courteous, treated well to customer with respect.

Service

I couldn't find fault with the service provided.

Service

All work carried out in planned timing arrangement. Quite impressed with the end of warranty check, very reassuring and with 1st MOT to save a second visit.

Service

The job was done properly and returned on time.

Service

I expected the car to be washed and it was not.

Service

Unable to take advantage of the collect and deliver service as I live too far away even though this is my nearest branch.

Service

You did everything that I asked of you on time and very professionally.

Service

A phone message around midday explaining that the service centre required the car overnight for further testing. However, at 5.55pm informed the car was ready for collection. Unable to do this due to time factor and prior arrangements.

Service

Kept informed of progress

Service

The service was due in January, but no booking was available until March and with no courtesy car. However the car was collected and returned to me.

Service

Job carried out to my complete satisfaction.

Service

Because I was very happy

Service

Customer service is key within Arden and all the staff create this satisfaction.

Service

Very quick and efficient service

Service

Initial salesman great. Disappointed that it took longer than I thought it should to finally get an entertainment manual from services and also to get the GAP insurance paperwork through.

Service

They completed the necessary repair...eventually

Service

Got into car drove away and noticed a symbol displayed on panel. When got home looked up symbol and discovered fob battery needed changinging. Why did mechanic not notice

Service
Thank you for your response, we welcome all feedback to continue to improve our customer experience. My sincere apologies that you had a warning appear for the key battery. I have passed your comments to the service team. Kind regards

The 5 would have been for a clean car. Outside was done but not sure about inside. Plus see answer to question 3.

Service

Elise Mankelow was exceptionally helpful and ensured that my car was ready on time.

Service

upto date all information and everything strightforward

Service

I am in dispute with Gary Page, Service Manager of BMW Arden, Maidstone . Front drivers headlight had resin spilt down it whilst car was in Arden's procession. Headlight is damaged and will need to be replaced. Arden will not accept responsibility.

Service

The whole sorry tale has been dealt with appallingly.

Service

Good service and happy with outcome

Service
Thank you for your 100% positive feedback, we are pleased you were satisfied with the service from our team. We look forward to seeing you again.

Good communicators and friendly helpful service

Service
Thank you for leaving our service department with a 5 star 10/10 review. we look forward to seeing you again.

Quick at fixing the issue and kept me up to date with the repair after ringing them.

Service
Thank you for leaving feedback for our service department, we look forward to seeing you again soon.

I've found the advice from the service department guys to be very helpfull with no hard sell.

Service
Thank you for taking the time to leave our team with such positive feedback. We are delighted to hear you received 5 star service with our BMW retailer. I will pass on your kind comments. We look forward to seeing you again soon.

Very. Polite, And informative.

Service

No need really the whole experience was terrible. I am avoiding that garage as long as I am still driving a BMW. Never again

Service

Steve was excellent.

Service

Overall excellent service. Gel substance in screen washer bottle may prove expensive to fully resolve. Appears to be a problem particularly suffered by BMW.

Service

Positive experience although had to book so far in advance but even then a courtesy car was not available.

Service

Outstanding experience

Service

Vehicle was booked in for allocated time slot and was told the MOT would be carried out whilst I wait. On arrival however, was told this wasn't the case, I needed to leave the car and would be a 4 hour wait.

Service

Helpful & obliging. Work completion as promised.

Service

Work carried out as promised. Pleasant experience.

Service

Luke Wilkinson

Service

Happy with the service

Service

Very satisfactory attention makes up for the distance from my home.

Service

Nobody can be perfect.

Service

Broadly as above but I must say the test drive experience was obviously positive or I wouldn't have progressed to purchase.

Service

The local service manager was highly professional taking a pivotal position between his duty to the company and me the customer. At times I know I was very angry about the position BMW had taken but Gary Page managed the situation with a fair result

Service

No problems

Service

Really disappointed, because the purchase experience was very good. For all the fancy dealerships BMW really doesn't get to know it's customers and what makes them tick.

Service

Issue resolved quickly and kept well informed

Service

As above

Service

Having to ask 3 times for the faulty tail gate to be looked at, 1) prior to serice 2) Day of service 3) Vehical returned from service without tail gate been investigated as tho no one knew anything about it.....

Service

For whatever reason the invoice i was given didn't show the correct mileage at time of service? Also the service book had not been stamped. I returned later that day for the book to be stamped showing the correct mileage.

Service

Nobody listens the sales team talk over you and feel rushed to get off the phone

Service

The vehicle was damaged by them! Also the problem was not fixed and had to go in again! They only partially repaired the damage and it has to go in again for them to complete! Wasting more of my time!

Service

While you wait servicing and quick repairs on the rare occasions when problems have arisen

Service

Staff offer drinks and show you where to sit etc if you are waiting. The car is always clean and tidy when returned.

Service

Arden were great - the only problem was that we were let down by Europcar, but even then Arden went out of their way to replace our tyre

Service

Great and helpfull

Service

All was fine excepting the two issues mentioned above and the fact that the valet was of poor quality: there were areas which had been "missed" on the driver's side panels.

Service

Faultless

Service

Windscreen covered in smears and on the blades .Polish maybe ? Not good .

Service

They never let me down.

Service

service completed within the parameters given.

Service

I constantly had to chase for an update on my car at Arden. They said they would contact me and never did I was always the one contacting them

Service

In light of the fact that BMW Maidstone lied to me last year i am completely disatisfied with the service they have provided. When the problem was idenitified to them it took them over a week to resolve the problem.

Service
I really appreciate receiving constructive and appropriate comments such as yours which we can use as part of our ongoing customer service training programme. Thank you for taking the time to write in with your thoughts. Kind Regards

At this point of contact,I have no complaints,everyone was helpful and kept to time etc.

Service
I appreciate you taking the time to write in, and I have passed your comments onto the Service Team. Kind Regards

An air filter required for servicing was not ordered and the car was also not washed following the service. It took persistent calls and almost 2 weeks for the service to be completed. This is not the service I expect to receive from a premium brand

Service

My service advisor Elise was efficient and I was kept informed of progress. Also l was given a lift to and from my home which was very helpful.

Service

knew their job

Service

Took a bit longer than anticipated so had to wait 2hrs at reception before car was ready due to brake pad replacement taking longer than originally stated.

Service

Job completed on time and for the price quoted

Service

As above, although I had some dealings with the service department on tyres pressure that was very good. My new car was sold to me with indifferent tyre pressures 3 of which were very low and over 1 bar lower than the recommended pressure.

Service

All my concerns were dealt with. (Only a couple of weeks after the service in question.)

Service

Happy with service. But, I was phoned to say car was ready for collection, when I arrived at Arden 45minutes later I was told it hadn't been cleaned yet, I then waited another 45 minutes for this to be done. Also courtesy car requires 8 weeks notice.

Service

Because I was completely satisfied

Service

The Staff were helpful and polite and the garage is well presented. I'm happy to continue with future serviceing.

Service

Courtesy car was not available even with my booking car in for a service over two weeks prior to the appointment

Service

I was told the car would be fully washed and cleaned inside as part of the service. This did not happen

Service

As above. Had to chase the dealer all the time and no one seemed to take ownership of my enquiry, or indeed appear to care.

Service

Received a phone call at 3 o’clock to say the car was ready, arrived at 3.25 and waited until 4.05 as the car wasn’t actually ready.

Service

Salesman (Phillip) was very helpful. Have had some issues that he's sorted with ease.

Sales

Really happy with the service.

Sales

The tracking app wasn't very consistent and the vehicle was delivered a couple of weeks later than expected. just starting to feel a little bit mass produced. The salesman was a real star. Aftersales needs improvement

Sales

The whole experience from start to delivery of the vehicle was straightforward and easy.

Sales

Always treated as a friend and valued visitor and not just someone to sell to.

Sales

because the sales person mo, was very helpfull and answered all my questions.

Sales

The personnel we dealt with were polite and efficient. They went further than was expected, including lending us a car until our one arrived.

Sales

Cannot fault your service

Sales

Service was excellent. Both Damian the salesman and Edward the business manager were great

Sales

Very satisfied as Arden's made the whole process nice and easy.

Sales

Highly efficient. Get well informed throughout process

Sales

We wanted the car delivered for the 1 March, and did not get until the 15th, 2 weeks late with no real communication around why.

Sales

Car was ready as agreed but just disappointed not having a 19 plate.

Sales

Again, nothing was too much trouble, they even dealt with my private plate registering to my new vehicle and just so friendly.

Sales

Several issues ruined my collection of my vehicle , the finance and paperwork were completed on the handover day and not a few days before as the salesman had stated . There was an issue with the figures and this aggravated me , I nearly walked out .

Sales

Kept up to date from start to finish, brilliant service

Sales

Again the team looked after us, Terry and Edward

Sales

The car was sourced very quickly and was consistently updated with the progress, a great deal put together for a loyal customer. Also Terry was extremely flexible on the collection day due to some issues with the other car being collected.

Sales

Staff extremely helpful and knowkedgable

Sales

Everything was handled efficiently and professionally. A very enjoyable experience.

Sales

Emlyn the sales person we dealt with was brilliant. We went in unsure between two types of BMWs, he arranged for us to test drive both, gave us details on both choices and gave us his time and patience during the purchasing of the car and once again

Sales

Excellent salesman who was sympathetic to my needs, helpful, patient but did not patronise me.