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Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234
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My car was brought in Arden by BMW assist so as I was at the garage I booked the car in for its next due service and told no curticy car till March , useless ! No Good doubling the size of the garage but keeping the same amount of curticy cars , ????
Thank you for your response, please accept our sincere apologies. We will pass on your feedback to our third party company who organise the rental vehicles.
The actual service was carried out efficiently without any issues. As I mentioned above, my main concern is the inability to book an appropriate service at Arden BMW within a reasonable time period and the way prices have increased recently.
I had a trye changed under the BMW price promise, very competive took a bit longer than a tyre shop, but much nicerer surrounds and good coffee plus a valet.Very pleased.
I had an MOT, and end of warranty check done They said all was ok
From telephoning to make my booking to receiving my car back looking so well groomed makes for a satisfying service experience.
All checks & service work were carried out as discussed when I initially rang to booked the service . It is a pleasure to collect the car washed & vacuumed looking spotless
Excellent customer service,. Staff are polite and courteous, keeping me informed and managing expectations in terms of the length of time the job would take.
Booked for service/ winter wheels/tyres. Initial appointment cancelled due to fault on courtesy car but subsequently had choice of Saturday or Friday same week which was very satisfactory. Appreciated efforts to get alternative appointment
because of the above repair not carried out so had to rebook
Go the extra mile
Car was MOT'd while I waited, the test was completed without undue delay
Starf efficient polite and very helpful
The car was returned valeted
Servicing was quick and even included the car being cleaned - total wait time was under 2 hrs
Work completed to a high standard
staff always polite and helpful.However when going through the switch board they inform me that someone willget back to me but l am always chasing them up after waiting 2-3 hours.
Mark always provides first class customer service
Kept fully in picture with what was happening, happy with the advice given and work undertaken.
When booking in the car, i explained several latent issues which were picked up during a previous service. Straight away I was told these were not covered under warrantly, without the matters being considered - agressive from the start
Thank you for your response, all feedback is welcome. We are incredibly sorry to hear that you are disappointed with your experience at our dealership. We will pass this on to the relevant team.
The work was completed on time and as expected. Knowledgeable, helpful and friendly staff
Thank you very much for taking the time to leave such a fantastic rating, our service department really appreciate your feedback. It's great to know that you were fully satisfied with the service that you received from the team. We look forward to seeing you in the future.
Good experience. Held car overnight at my request
As abice. Arden service ok. Arden sales, very poor.
Delay in booking a slot and never have a customer car available - get some more,
1. I asked if a brake fluid change would be carried out as part of the work and was told not so I booked with bmw specialist and then it was.2. Forgot to install a part3. My pre-requested old kit was forgotten twice and now having to still go back
Good service, polite staff, reasonable charges
Customer facing team leave you with the impression that you as an individual matter.
Friendly staff and great service, reasonably priced.
Staff always friendly and attentive. Always take time to cover the things that you're not quite sure on and genuinely seem to have your best interests in mind.
great service completed quickly
Very smooth process.
The time taken for service advisors to retrieve cars from the offsite service shop is ridiculous. I had to wait 30 min from the time my advisor left until he returned. Other customers had the same issue. This is unacceptable for BMW!
lack of courtesy cars stopped giving5 stars
Best experience on offer
I wanted to complain about the second issue (the first was resolved at branch satisfactorily) but I was told to refer the complaint to head office. I did so and head office said they couldnt deal with my complaint and to refer to branch!
Car clean and all done as required
On time and phoned when work completed as requested
good environment, nice service and friendly staff
Excellent customer service, excellent communication, excellent work carried out on time, on spec, on budget. I only wish all business's ran like this!
Thank you for your 5 star review, I am glad to hear after your minor issue all was sorted out and we met your expectations. I will pass on this positive feedback to our service department. We look forward to seeing you again soon.
Dealer experience is good. Service team friendly and easy to deal with.
Car was serviced whilst I waited within the 2 hour slot I was given, nice touch to give it a clean particularly as it was pouring with rain on the day of my visit but they did it anyway!
As above plus the waiting area is of a high standard
It met all my expectations
Service was not fully completed after having had the car for 7hrs approx. Damage done to ignition coils, and spark plugs not replaced as per service requirement.
Customer service is first class. Quality of serive mechanics is really poor,
This is my 3rd BMW but after reciving such of poor service exp i am thinking to go else where now
My car come in for service and fix back wiper as it works when it wants Car service was but back wiper still not working
Very helpful at Arden but surprised no courtesy cars were available even tho service was booked a number of weeks in advance, first availability was a month after my service date.
I had 3 separate visits to the service centre for the same issue before the problem was identified and rectified. Its only because I was unhappy with the explanation given by BMW, the service manager got my car booked in again to have it looked at.
Work carried out as expected and helpful staff.
Felt let down that my car wasnt cleaned as promised, secondly I was waiting 20 minutes in the seating area to get my keys whilst the lady was dealing with a difficult customer and other team memebers were walking past as customers were waiting.
Friendly efficient service. Vehicle ready when promised.
Ordered wrong parts and waited hours
Very satisfied with the pickup and drop off service but the price quoted before was wildly different from the actual price. Also, I signed up for a service plan on the phone for future servicing and I have not received any paperwork
It was what I expected from BMW.
No problems encountered. Collected, serviced and returned.
first rate, everything was explained
Advice, and an excellent all round service
Very rapid completion
Only very satisfied because of the wait of about an hour for the car to be completely ready to drive away.
As above, i feel like the Arden Maidstone team have my back...
Good service. But big bill!
Friendly, efficient service from BMW agents and carried out in accordance with my requirements.
Always helpful and attentive
The welcome we received, nice atmosphere, quick service and relaxed waiting area. No problems or delays and a pleasant experience where it could have been a pain!
Thank you for the amazing feedback from your visit to our BMW service department, we are delighted to hear that you were well looked after. I will pass this positive review onto our service team. we look forward to seeing you again.
Was told when booked it was a 2 hour waiting appointment but turned out to be 5 hours and no record of it being a waiting slot. At least they lent me a car for a few hours.
Thank you for your response, my apologies that there was a confusion with your booking. I will pass this on to the relevant department so we can continue to improve our customer experience.
Kept informed at all times with excellent customer service
No curtesy cars
Always very good, the fact that one of Arden BMW employees lives across the road from me I can leave it to him to pick the car up and return, always a lot cleaner that it went!!!
It was a smooth timely experience.
Everything went like clockwork
No problems, very smooth, good quality and good customer care.
Service Fine but the lack of courtesy cars causes problems to those who live outside Maidstone
Car has had an oil leak since it was serviced.
Easy to park car was cleaned well. Dealership is clean
Quick service and turn around
My expectations were met
Wrong oil put on carSold extra things I didnt want nor need but pressured into it Things broken in my car didnt take responsibility just gave it back to me hoping I wouldnt noticePassive aggressive Offered no discount or compensation or sorry
Service rep was unable to tell me if I has a service pack on this vehicle. Car was washed, but not leathered off, so had water spots over it.
Welcoming staff, who kept me up to date with progress
First class service, very impressed.
Everything went smoothly and all my questions were answered very satisfactorily.
The salesman Luke Wilkinson was first class from start to finish.
Car in separate showroom with a personal welcome notice, made me feel special.
I WAS UNABLE TO COLLECT THE CAR BECAUSE I WAS IN HOSPITAL SO MY WIFE PICKED IT UP. SHE TOLD ME THE LUKE WAS VERY HELPFUL IN EXPLAINING HOW TO OPERATE THE CAR.
At first I was told that I would have my car within 5 to 10 working days,but was very disappointed when it didn't happen and was told it wouldn't be till after Christmas 28 days.However Emlyn managed to get it by the 22nd for me . Well done Emlyn !
I was kept informed of progress and the car actually arrived 3 weeks early, in time for Christmas. The car was beautifully presented for an indoor hand-over, which made the whole experience personal and private.
Had a problem with one wheel being scuffed which is not good on a £100k car. Overall there are issues with the car which must be put right. The sales team have acknowledged these and are dealing with it.
Everything happened as was expecting
Polite staff and informative
The sales man Charles was very helpful and dont make you rush and look around at many diffract options whats nice there was no presssur is sales talk But was promised a call after the weekend that we got the car but never did so a little unhappy
When at the centre - excellent customer service and very nice new showroom with private viewing area for orientation of new car. Answered all our questions thoroughly. Occasionally some issues with communication over the phone.
Nothing was too much trouble, no pressure, made the whole experience stress free.Again, when taking delivery, nothing was too much trouble, not rushed, everything about the car was patiently explained
Very personable sales. Loved the hangar service for collecting the vehicle. Answered all my questions. Great treatment all round.
The salesman Terry Linford was approachable, knowledgeable & friendly. It was a pleasure to have the sale handled by him. I would have no hesitation in recommending friends to go to Terry at Arden Maidstone to buy a BMW car.
Excellent support from Luke Wilkinson and the support team as usual
good service all round
Arden BMW were great and helped me sort my problems out
Everything went smoothly and I was kept informed about the progress of my car as it was being constructed.
I was very satisfied overall . It did take a little longer than I thought for the delivery otherwise it would have been 5 out of 5
You are made to feel special
I was given regular updates on the progress of the purchase.. Everything went very smooth
Excellent customer service from Damian Daniel at Arden