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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Latest News & Events

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4 Series Diesel's Available now 0% APR

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Motoring Made Easy with Motability

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BMW Bikes

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Immediate Delivery of New Stock BMW's

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BMW Apprenticeship Programme

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BMW i3 Service Inclusive

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Taking Care of Business

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What type of BMW Engine is right for you?

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Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

Meet the team

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Lewis Reynolds

General Sales Manager
  • Years at the dealership 3
  • Years in the company
  • Years in the industry 19
  • Department Sales
  • Hobbies Cycling

Matthew Cue

Business Manager
  • Years at the dealership 4
  • Years in the company
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Playing bass

Edward Alexander

Business Manager
  • Years at the dealership 1
  • Years in the company
  • Years in the industry 20
  • Department Sales
  • Hobbies Spending time with wife and daughters, Watching Formula 1, Football and Cricket

James Patching

Business Manager
  • Years at the dealership 2 Months
  • Years in the company
  • Years in the industry 4
  • Department Sales
  • Hobbies Martial Arts, Basketball, Music Production, Performance Vehicles

Luke Wilkinson

Sales Executive
  • Years at the dealership 8
  • Years in the company
  • Years in the industry 12
  • Department Sales
  • Hobbies Family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They completed all the tasks they were asked to do efficiently and in a timely manner.

Service

Arden is very polite and efficient, extremely clean even though building works taking place

Service

I made a point about being in a hurry, I declined the wash service to speed up the visit. It took nearly two hours to replace the single item, drivers air bag. When you also add in they didn't even bother to reset the Clock/Date not a good experience

Service

I was very happy with the way I was treated. The salesman I dealt with was very helpful and gave me advise which I felt was unbiased. Once I had placed more order he kept me fully informed of progress.

Service

I was kept informed of progress and everything was completed well and on time

Service

It took 4 days to sort my car out when it should have taken one. Didn't listen to me when i called and explained what was required, having had the same poor experience previously.

Service

see above - waiting for response due to annual leave of one staff doesn't seem the right customer response. I also had to chase several times the following week with no call back.

Service

See previous. Experience spoilt by poor adjustment to tyres-all were incorrect & dirt on driver’s seat. Car was collected & returned to my home address so one or more drivers at fault? When I called to complain nobody called back.

Service

Always acknowledged,good customer service

Service

Nothing wrong with the service, just took a little longer than I'd hoped for.

Service

Our salesman Charles was fantastic throughout the processes.

Service

Same as above

Service

very quick and easy

Service

As above

Service

We were not phoned back when enquiring whether the car was available which ended up in a rush

Service

all good and job done well

Service

Despite a set back in the delivery time they made sure I was not inconvenienced

Service

They booked me in quickly once they had seen the issue and repaired it within a couple of days.

Service

No complaints, provided everything I needed

Service

Had to wait longer than had been indicated.Car was left a lot to be desired - would have expected better.

Service

I was completely satisfied because the entire exercise from arranging loan car to collection of my vehicle was a credit to all at Arden.

Service

Efficient service. Reasonable prices for servicing.

Service

Service was completed in good time and I was looked after while I waited.

Service

...a good service given

Service

I was advised that a brake fluid service would be done as the car was approaching 3 years old. In the event this was not done as BMW would not pay until 3 yrs + on my service package and will have to bring it back which is a bit inconvenient.

Service

The car was on a recall. I had no problem with booking in and again with the work carried out. My one complaint is that the mechanic who worked on the car altered the position of the driving seat and I have yet to get it back to its original setting!

Service

See above

Service

The Arden service team always keep me informed about each stage of my cars service.

Service

I recently had a mot which in total lasted 6 hours. I understand a pump needed replacing but I wasn't kept in the loop and had my 2 children with me both under the age of 5. If I had been kept in the loop this could have been avoided

Service

I would have given 5 stars but I had to return two days later to get my car cleaned as this was not done on the day!

Service

A courtesy car was provided so that I could still travel to work on the day of my cars service.

Service

Good reception and was I was given an expected time for completion of the service and MOT. There was an hours delay due to problems in the MOT bay but nobody told me until I asked, even though I was waiting in reception.

Service

Friendly and helpful service personnel who, I'm sure, were keen to resolve the problem but it is still not solved and I will have to ask you to have another look.

Service

The lease company, Inchcape, did not give permission for work to go ahead on my company car until very late in the day, therefore the work was delayed & I couldn't pick up until 6.30.

Service

The service desk are always extremely helpful. They are friendly and very professional. It is the first time when my car has come up to 3 years old that I have been offered an end of warranty check. Congratulations Arden

Service

No issues, all was completed as expected and on time

Service

I believe £64 to replace a single headlight bulb to be very excessively over priced and I fail to see the justification of such a high charge for a loyal customer. I could have bought one in Halfords for £10 !!

Service

Booking dealt with swiftly; appointment booked at a time of my choosing; efficient service; appropriate and timely communication. Excellent value

Service

See above

Service

See the response to question 1.

Service

Car collected and brought back to me ...that is brilliant!

Service

Would have been a 5 but was not contacted when the vehicle was ready.

Service

Always friendly/ polite and helpful staff membersenjoyed the video of my car having a service :)

Service

Good service in all respects

Service

The garage was able to fit within my busy timetable and carry out the service to suit me. The service response and feedback was first class.

Service

Very organised and very clear information communication .

Service

Happy with service and staff.

Service

After many problems with crafty upselling and constant issues with another German marque it has been a refreshing change to take my car to a dealer for servicing and be able to relax at home knowing everything is covered.

Service

The car was serviced while I waited.All staff were very pleasant and obliging.

Service

All the work was carried out on time. I was kept updated at every point.

Service

My husband recently passed away and always dealt with car services etc, this was the first time that I had taken a car for service and there were several things I needed to know about the car, a member of staff took the time to show me what I needed

Service

I dropped it off and handover was easy.It was ready earlier than I had asked.It was washed readyCollection was easy, it was the price quotedCant really get better than that

Service

I am very satisfied with the staff & service however the lack of a courtesy car when I have 2 small children was disappointing.

Service

Polite informative personnel

Service

Was happy.

Service

Great service just had to wait until the next day to collect the car due to it not being ready.

Service

Your staff are clear, helpful and kept me informed of progress and costs - and done courteously.

Service

Service with a smile and dealt with as soon as I walked through the door.

Service

All went to plan, received update via email video, car was ready when required. my only complaint was there was not a service car for me as you were so fully booked up. Apart from that I was completely satisfied. Nice touch receiving a coffee

Service

The hospitality and service of the car was very good but, as I was waiting at the dealership, I was a little disappointed that they took 1 hr longer than stated to complete the work.

Service

Arden kept me well informed of progress and completed the work to my satisfaction, the only surprise (negative) was after the car being in their workshop for five days they didnt bother to wash the car, a minor issue but odd none the less.

Service

Good communication

Service

All good

Service

Above.. I am disposing of two BMW. Arden have ruined my experience.

Service

job done.

Service

Good people, good work, good outcome.

Service

Overall good experience was spoiled by failure to carry out visual check meaning a return trip was necessary.

Service

My car was booked in for an inspection that lasted over two hours instead of one that I was told. I can't believe taking pictures of 2 wheels requires that long. There are too many things and not enough characters to write them with sadly.

Service

Again service and communication were superb

Service

Excellent service

Service

Service took longer than anticipated and they could not valet my car because builders had to turn water off

Service

All queries were dealt with promptly and to my satisfaction

Service

Very informative and friendly service

Sales

Very professional service provided to me

Sales

Everything run on schedule

Sales

The salesman we dealt with was not very approachable and i constantly had to chase for information and replies to emails.

Sales

Thoroughly professional and covered every detail

Sales

Very easy user friendly service

Sales

Friendly, helpful and welcoming attitude

Sales

I could not have asked for better service than I recieved from Arden BMW.

Sales

Very pleased with service from the dealer, and the handover process.

Sales

I cannot fault the entire process. There was adequate time given and the sales team even stayed later than normal, on a weekend, to complete the sale. The collection of the car was not rushed even though they had several collections on the day.

Sales

Damien kept me in the loop throughout the whole process, very helpful and knowledgeable on the car we were purchasing. Delivery was quick, hand over was quick.

Sales

The customer service by terry Lingford at Arden bmw was outstanding he kept in contact with me and kept me update with what was going on.

Sales

As mentioned above I purchased my car via CarWow. My wife and I travelled by train from Newcastle to Maidstone, we arrived at Arden BMW ahead of schedule. The dealership was very welcoming and the handover process was the simplest I have ever had.

Sales

Very happy. The sales man David cox explained everything very well and couldn't of done anymore.

Sales

In short General Manager

Sales

The whole process was made very pleasant by the professionalism of the staff who, despite ongoing building works and the commensurate limitations of space and facilities, maintained a high standard of customer service.

Sales

The showroom is undergoing refurbishment at the moment which should make things better when completed.

Sales

i found the whole experience very good

Sales

Dealing with finance paperwork and delivery was tortuous and long winded

Sales

Car was well presented and on ready when required.

Sales

Would have given 5stars had it not been for slight dirt/ marks on the inside of my new car which had been overlooked.

Sales

Exceeded expectation

Sales

Made to feel welcome, time spent, and listened to what was wanted.Delivery of the new car was explained and shown the vehicle in a dedicated bay.

Sales

BroadOak BMW made the whole transaction smooth and trouble free. Buying and collecting the car was a pleasurable experience.

Sales

Kept informed at all times.

Sales

as above We commend Luke Wilkinson

Sales

Kept me informed of what was happening with my car right up until I was able to collect it.

Sales

Great service from start to finish

Sales

As above, fantastic customer service

Sales

All very easy and straightforward, kept in the loop all along the way

Sales

I could have purchased a folding mirror

Sales

Couldn't be better, Luke was excellent answered all our questions and gave us the service we expect from BMW.

Sales

The delivery was earlier than expected.The day we collected the service was even better than from point of enquiry the staff where very informative and friendly, luke wilkinson who we dealt with was extremely professional and amazing customer service

Sales

I was kept fully informed throughout the buying process - everything was really easy.

Sales

The sales team were very informative and extremely friendly and helpful

Sales

First class service, and staff and just because I now have the car they are still making sure everything is first class.

Sales

Very satisfied. Sam Perkins in the Arden Maidstone Sales department worked hard to get me the deal I wanted and I am very happy. The staff were polite, they called me back when they said they would and responded to emails.

Sales

Sales people were great. Helpful and no high pressure.

Sales

Very nice staff, efficient and felt welcomed

Sales

Darren kept us up to date throughout the process and stressed that he was always there if we had any questions which was reassuring. My partner collected the car and appreciated that Darren showed him everything he needed to know about the new car.

Sales

Didn't wait to long so very pleased.

Sales

I asked to have my car debaged five times and when I went to pic it up badge was still there, not very happy.

Sales

All my questions were answered and when there was a delay with the change to Shadow Edition and problems with DVLA I was kept informed and reassured. Luke Wilkinson has been marvellous

Sales

Because the service was exceptional and I was updated every step of the way.

Sales

Nothing has been too much trouble. Caring and accommodating throughout. Sam Perkins has been particularly good.

Sales

The promptness of responses, not trying to oversell or pressurise; and knowledge and professionalism exhibited by all staff members I had contact with was very impressive.

Sales

I was pleased with the purchase and Luke kept us engaged throughout the 3 months before the car was delivered, despite it arriving a couple of weeks later than planned I was comfortable with this as Luke positioned this with me as soon as he knew.

Sales

Even though the showroom is being refurbished they made everything just right.

Sales

Whole team friendly, from walking through the door to reception, to taking delivery was treated like royalty, very helpful and kept up to date throughout the whole process

Sales

Professional and courteous sales people. Very patient and worked hard to find the right car and the right deal for us.

Sales

Im happy with the car