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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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No one demands more from a BMW, than BMW.

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BMW Bikes

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Impress with the new BMW Shadow Edition

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Immediate Delivery of New Stock BMW's

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BMW Apprenticeship Programme

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November Finance Offers

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Latest Finance Offers for Immediate Delivery

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BMW 4 Series 0% Offers

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

Meet the team

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Lewis Reynolds

General Sales Manager
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales
  • Hobbies Cycling

Matthew Cue

Business Manager
  • Years at the dealership 4
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Playing bass

Edward Alexander

Business Manager
  • Years at the dealership 1
  • Years in the industry 20
  • Department Sales
  • Hobbies Spending time with wife and daughters, Watching Formula 1, Football and Cricket

Luke Wilkinson

Sales Executive
  • Years at the dealership 8
  • Years in the industry 12
  • Department Sales
  • Hobbies Family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was booked in for a few items, one being to change the rear brake pads. On collection this had not been done and was told it wasn’t necessary. However, mot, carried out on the same day, by Arden, it has an advisory that they needed changing

Service

Sam, the salesperson who assisted us was extremely helpful, professional and attentive. All staff based at Arden were very helpful.

Service

Great service, convenient being able to book a service on a Saturday.

Service

As above attitude of staff, welcoming feeling, did not feel rushed, any question however stupid it may of sounded answered with no trouble felt like they wanted my custom. Nothing was too much trouble. Ambience of whole place was great.

Service

I only had a short window for the service to be completed, and there was no issue with fitting the car in and getting it all done

Service

I assume all went well with the recall fix - but you have not explained.

Service

Very professional, all requested work completed efficiently and car returned when they said it would be.

Service

Helpful staff, pleasant and efficient, and I was well informed, and have been whenever I have had to visit the showroom/service depts.

Service

The work undertaken was done in accordance with the quotation given.

Service

Everything they said they would do, was done and in the time they said it would be. And it was communicated with a smile

Service

Very happy with the service

Service

It is excellent service

Service

Whole experience was excellent

Service

All was done at the service, except for a very minor fault which the service staff would not attend to on the day.

Service

All good with the car and dealt with quickly and politely

Service

Excellent service from local dealer.

Service

They are always on time and contact prior to appointment

Service

As a per previous question

Service

Exceptional Service and communications all round, always get great help from the Arden Service team.

Service

Able to work productively in good surroundings whilst waiting for vehicle - estimation of how long was accurate

Service

Very good setting, facilities with wi-fi to allow me to work whilst car being service.

Service

Everything done as asked

Service

Great service all round.

Service

Good friendly personnel and nice place to wait and do some work.

Service

Disappointed that one specific problem about which the dealer was pre-warned appears not to have been dealt with and no report given

Service

Quick and efficient. Pleasant surroundings and staff while we waited.

Service

Extremely easy. Elise Mankelow made the whole process very easy and kept us informed at Evry stage. She has also been extremely helpful previously.

Service

Great on personal dealings, very friendly and helpful, good on price too, impressive place. There is a still a minor noise coming from car, but they found one noise, so that's good.

Service

Problem resolved quickly

Service

Everything was organised quickly and efficiently.

Service

Very satisfied completed work as described and on time

Service

Again david king, hes just brilliant.

Service

Excellent service throughout as always

Service

Took too long to get a single tyre in

Service

My car came back with a screw in the Tyre. it is reasonable to suggest this happened before the car was passed to BMW - but this was not discussed (only highlighted on the MOT report??) - shame - there was the potential for a WOW moment.

Service

I took my car in to have a tyre checked and 1.5hrs later was informed that the tyre needed replacing. Was then told this would take another 1.5hrs to fit. This was all at 5.30pm in the afternoon. Not what I would call efficient service.

Service

As above - were it not for that it would be a 10 and 5 stars as Luke , who managed my original booking, was impressively professional and personable.

Service

I was kept informed by helpful reception desk.

Service

Workshop technician left his snap on tool, in the bonnet and could have resulted in major damage to my vehicle. Reported this to Arden, and still hasn't heard as who would have been responsible for the damage and what they have done, to stop this.

Service

Had previously attended and booked vehicle in for service in person, unfortunately on the day there was no booking. Thankfully was still able to have car seen to whilst I waited.

Service

Did not have any bad feelings. Thorough professional service.

Service

Inside of driver's door was left very dirty but plans are in hand to valet the car

Service

Everything was great Shame that you had to cancel my MOT

Service

service Was excellent couldn't be more satisfied.

Service

Swiftly carried out and MOT advisory clearly pointed out. Pleasant surroundings to wait in. Complimentary drinks provided.

Service

they were most helpfull and answered all quiries

Service

they assisted me on everything

Service

Professional and all done on time

Service

Couldn't have been better. The team's ability to come collect my car, when my circumstances changed and could not drop it off, was the icing on the cake. I have not experienced that before.

Service

I requested that the work be completed by a certain time and that was no problem. I would have liked to have been offered a courtesy car.

Service

Long wait to collect car after service. Too many people for one member of staff to deal with.

Service

No problems

Service

Excellent service

Service

First rate customer service, as I have come to expect from Arden.

Service

Knowledgeable staff nothing was too much trouble

Service

As above

Service

Yes really happy, just a small thing my passager side foot mat had a massive dirty shoe print on it. No real big deal but something to think about for future services

Service

Service light has not been reset and it’s hassle to come up and get this turned off when it’s a simple task which should of been done on the day.

Service

I would highly recommend this garage

Service

Courteous service staff, work completed promptly.

Service

Done very good job and kept informed

Service

Knowledgeable staff and a complete investigation of the problems and a satisfactory outcome.

Service

I’ve got all I needed very quickly. The only problem was curtesy car, all were booked and not available. Also, the only available time for drop was not suitable for me.

Service

Very happy with the whole setup including the health check video.

Service

I am no car mechanic but the car appeared to have been serviced extremely well, no complaints. The car has been absolutely superb in the two years since we bought the vehicle.

Service

I was promised my car would be valeted - it wasn’t. I didn’t get a phone call to tell me when my car was ready and had to chase. At 3PM I was told I needed to come and collect my car before the service area closed at 3:30 - poor service.

Service

The overall experience was very professional.

Service

Always a pleasure to visit Arden. The whole customer experience is the best for me.

Service

Issue resolved

Service

Couldn’t have asked for more??

Service

First class service and efficient staff.

Service

Excellent in all aspects

Service

I was booked in advance for a service however received a phonecall the night before advising that they had overbooked services for that day. Said they would slot me in but on arrival had no record of my service. I was fitted in after explaining.

Service

I was asked if I wanted the car cleaned and stated I did. When I collected my car it had not been cleaned.

Service

The works that needed to be carried out were ok, how ever since the service one of my break light is not working and my handbrake snapped twice whilst trying to park

Service

First class attention with friendly faces, the coffee making facilities are excellent also.

Service

Good communication

Service

Very professional, nothing is a bother

Service

Car clean & ready on time after service. Booking in easy & pleasant.

Service

Quick and friendly service

Service

car was not cleaned that well compared to other make dealers

Service

Everything was handled, done and carried out as explained

Service

Arden could not have been more helpful - I am, afraid I cannot remember the name of the person but he was most polite & as I left my glasses behind called me to let me know.

Service

A little concerned that the sat nav in my car showed the last address as somewhere in Epsom. I had not programmed this into my car or ever been to Epsom. In the end I was very satisfied with the overall service I received from the Team

Service

The service advisor was extremely kind and professional

Service

we were givern the wrong paperwork when we collected the car, the header was correct but the papers following were for a different car

Service

The delivery information from BMW was at variance from the correct details held by the dealer.

Sales

Very welcoming, great service and extremely friendly, and the coffee is great!

Sales

Looked after well without the sales team being too pushy

Sales

Made to feel very special, nothing was rushed. All questions answered and overall the best car buying experience to date.

Sales

the staff were very helpful and the handover was fine

Sales

The recently refurbed Arden show room is a great environment with great customer facilities. On the day we picked up our new car it was housed in a private section, a blue bow on the car making the collection very special, we were fully taken care of

Sales

I was kept informed every step of the way and when I picked up my car I felt special and felt like a real customer and not a statistic.

Sales

Good sevice all the way through

Sales

Now the BMW centre has been refurbished it is a delight to visit and the staff are always so helpful and friendly

Sales

Customer service from sales person and attention to detail

Sales

As above. Very poor communications, delays from BMW which left me without a vehicle and whilst they contemplated providing assistance, it took 3 weeks of chasing by me to get an answer. Changes to spec which I had to pay extra for. Poor interior prep

Sales

Excellent service. Kept up to date and all times. Answered all my questions.

Sales

Easy process from order to delivery

Sales

Again, excellent personal service

Sales

Very happy with overall service, The sales consultant Charles Theofanous explained the many different functions on the car on test run and on day of delivery

Sales

The sales representative and the team were very friendly and helpful to deal with covering a number of options for me and made the customer experience very enjoyable, without being too 'pushy'

Sales

All in all an excellent service

Sales

I was not able to purchase the accessories i wanted. Consistently slow to respond to queries, parts department (despite chasing) never actually fully answered my query. Was promised video of car - never received (they were too busy). Problem with V5.

Sales

Arden BMW and Luke Wilkinson kept me informed of the individual steps of the build process so that I knew that my new car was on time for delivery in March 2018.

Sales

The whole process from start to finish was so seemless. Everyone I spoke to were so helpful and made buying a car a more pleasurable experience.

Sales

Communication with the sales person was terrible. I was batted around from one person to another over the course of delivery, didn't get answers to questions, and then when I picked up the car, certain things hadn't been done that were requested

Sales

The salesperson was very helpful. Probably needs to be more familiar with the return process.

Sales

Nothing was too much trouble

Sales

5 star service

Sales

Prompt and helpful.