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About Arden Maidstone

Arden Maidstone, a privately owned dealership in Maidstone, Kent located close to the M20.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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No one demands more from a BMW, than BMW.

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Motoring Made Easy with Motability

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BMW Bikes

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Immediate Delivery of New Stock BMW's

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BMW Apprenticeship Programme

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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November Finance Offers

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Financial Conduct Authority Disclaimer

Arden Maidstone Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for Insurance Mediation activity only (FRN 528881). Arden Maidstone Limited is directly authorised and regulated by the Financial Conduct Authority (FCA) for Consumer Credit activity only (Limited Permissions) (FRN 673369) You can check this on the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0845 6061234

Meet the team

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Lewis Reynolds

General Sales Manager
  • Years at the dealership 3
  • Years in the industry 19
  • Department Sales
  • Hobbies Cycling

Matthew Cue

Business Manager
  • Years at the dealership 4
  • Years in the industry 20
  • Department Sales
  • Hobbies Cycling, Playing bass

Edward Alexander

Business Manager
  • Years at the dealership 1
  • Years in the industry 20
  • Department Sales
  • Hobbies Spending time with wife and daughters, Watching Formula 1, Football and Cricket

Luke Wilkinson

Sales Executive
  • Years at the dealership 8
  • Years in the industry 12
  • Department Sales
  • Hobbies Family

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I would give full marks, but although the courtesy car was excellent in terms of the quality, cleanliness, etc, it's simply embarrassing to have to drive around in a car covered in advertising, particularly if I have to meet clients.

Service

See above. I now have to also pay for the repair of my electric seat.

Service

Fault diagnosed and resolved, communication was timely and reassuring.

Service

Same reasons as above

Service

Poor standard from start to finish. Even caused a fault and needed to re-book car to fix the problem.

Service

I was very pleased with the work carried out on my car

Service

Thoroughly checked n felt fluidly driving.

Service

The car was washed and vacuumed while the software upgrade was undertaken. Fantastic. What the software upgrade has done to the car is unknown, but a survey of the vehicle while it was at the garage indicated that the car was in superb condition.

Service

Fast efficient. Excellent customer service

Service

Car was in for oil service more expensive than other German brand car for same service with the alternative branded service I felt I was taken care of on a more personal level and not only that was given a gift of car care equipment nice touch

Service

Very good customer service, was issued a loan vehicle on the spot as there was an issue with a warranty part during the service. Regular updates from David and was dealt with politely

Service

The car required some additional parts which have to be ordered,so the car was kept overnight. I agreed with Steven that I was unable to pick the car on Saturday, so I will pick the car on Sunday from the sales department as service dept. is closed

Service

Really good communication and made my customer experience a pleasure

Service

friendly service on the front desk with lots service advisers at hand to help.

Service

The car was booked in 6-8 weeks beforehand for a simple repair to the parcel shelf and yet it took 2 days to fix it.

Service

Very good but i was a little confused with some answers.

Service

Excellent customer service, always updated on the situation, very efficient.

Service

Very professional service staff, informative and helpful.

Service

For the reasons listed above.

Service

Would have been 5 but the service indicator was not reset during initial service requiring a second visit.

Service

Staff are professional and the showroom provides a pleasant environment. However there seems to be a disconnect between instructions left at the service desk and the workshop in that they are not always taken notice of.

Service

For the second time my car was not cleaned. I specifically asked if it had been and was told it was. When I got home I realised it had not. This is despite my specifically booking a clean and was offered one via email. Inefficient!

Service

Arden are fairly attentive although they couldn't source a new back tyre for me that day. BMW servicing charges however are too expensive.

Service

All good except for cancellation of first appointment

Service

Very happy

Service

Sadly again i would prefer to deal with Arden BMW over the Mercedes Benz brand and given you the completely satisfied tick. all the staff seem very helpful and friendly but sometimes it take one thing / problem to make you think. the handle.

Service

Adam and David bent over backwards to make sure my car was ready before MOT and on time! Thank you.

Service

I asked for al three wipers to be replaced and they advised they only have the front wipers so upon collecting my car I drover 250 yards over the road the Halfords to buy the rear blade.

Service

Met all expectations

Service

It could not have gone better

Service

Nothing was too much trouble very clean car when returned not how it went in.

Service

Waited for over an hour to be picked up and then felt like I was holding everyone up when I finally got to the dealership. Computer in car not reset, so now I have to go back to the dealership to sort it out.

Service

No courtesy car for a month / time waiting to book cars in and out is ridiculously long. Much quicker at Jaguar. Did not inform me that the car needed back in 1500 miles. Arden do not know why so soon. Need to check key so i have a 40 mile round trip

Service

Was told it would take 1hr for service and could wait have coffee etc. Parking difficult. When getting there said it would 2-3 hours. Gave them my number went shopping. No telephone call, so went back and car was ready. Wasted time shopping

Service

Had a couple of issues since I bought the car - both of which were resolved ultimately- but took more time and effort on my part than I expected for a premium brand. The car was serviced a week or so a go and the car wash was very poor.

Service

It was a recall so not really sure what was done or how well it was done.

Service

I always get a sense they are trying to find issues that don't exist to bag additional revenue at my expense. Ie, brakes need replacing when this car only just sold by another BMW dealership. Double standards. Loan cars are a joke, M5 to a 1 series.

Service

All as it should have been. All on time.

Service

Collected car, all work done, great. Included replacing ashtray in centre console. Drive car away and all buttons in centre console not working. I ring you. 'Need new appointment for 'investigation' as might be coincidence'. WHAT!?!

Service

Check in/check out very satisfactory. We were told that all in order and no advisories. At home we found that there was reference to a nail being found in one of the tyres! That certainly is infomation which should have been given to us at the time.

Service

My car is always looked after, and always clean

Service

Courteous staff

Service

The work was carried out to spec and on time .... with no complications .

Service

Car was serviced correctly and returned early and cleaned, The service executive, Lois?, was most helpful in finding an automatic loan car for me.

Service

I needed a "pollen" filter changed as part of the check over £115 for a 5 minute replacement and a standard £10 part found else where

Service

Completed on time and kept me informed throughout. In response to your prompt I consider this to be a v good score.

Service

It always seems to be a chore contacting to make an appointment although this time was easier than in the past.

Service

Very good despite the renovation work being carried out

Service

Great customer service, and extremely efficient - car ready at exactly the stated time.

Service

i had my tyre sorted with the insurance cover u sold me the only thing i would change is that bmw sort the paper work,photos ect out and send to company as was all a bit complicated and could have been all done in house otherwise all ok

Service

They did exactly as asked, without fault

Service

Good communication upon arrival and during the service. Booked in nice and quick and booked out nice and quick . Did a good job on cleaning the car also which saved me a few quid!! Nice one. :)

Service

Whatever time given for this service, it was strictly adhered to

Service

See previous correspondence

Service

Arden is very polite and efficient, extremely clean even though building works taking place

Service

They completed all the tasks they were asked to do efficiently and in a timely manner.

Service

I made a point about being in a hurry, I declined the wash service to speed up the visit. It took nearly two hours to replace the single item, drivers air bag. When you also add in they didn't even bother to reset the Clock/Date not a good experience

Service

I was very happy with the way I was treated. The salesman I dealt with was very helpful and gave me advise which I felt was unbiased. Once I had placed more order he kept me fully informed of progress.

Service

I was kept informed of progress and everything was completed well and on time

Service

see above - waiting for response due to annual leave of one staff doesn't seem the right customer response. I also had to chase several times the following week with no call back.

Service

It took 4 days to sort my car out when it should have taken one. Didn't listen to me when i called and explained what was required, having had the same poor experience previously.

Service

See previous. Experience spoilt by poor adjustment to tyres-all were incorrect & dirt on driver’s seat. Car was collected & returned to my home address so one or more drivers at fault? When I called to complain nobody called back.

Service

Always acknowledged,good customer service

Service

Our salesman Charles was fantastic throughout the processes.

Service

As above

Service

very quick and easy

Service

Nothing wrong with the service, just took a little longer than I'd hoped for.

Service

Same as above

Service

We were not phoned back when enquiring whether the car was available which ended up in a rush

Service

all good and job done well

Service

Despite a set back in the delivery time they made sure I was not inconvenienced

Service

They booked me in quickly once they had seen the issue and repaired it within a couple of days.

Service

No complaints, provided everything I needed

Service

Had to wait longer than had been indicated.Car was left a lot to be desired - would have expected better.

Service

I was completely satisfied because the entire exercise from arranging loan car to collection of my vehicle was a credit to all at Arden.

Service

Efficient service. Reasonable prices for servicing.

Service

Service was completed in good time and I was looked after while I waited.

Service

Very satisfied. Best price with great customer service to match. A lot better than dealers closer to me!!

Sales

It would have been 5, but the car was delayed in transit a few times, meaning I missed an important engagement. Apart from that, all good.

Sales

Excellent customer service. Could not do enough for me

Sales

Price agreed at very start (via Car wow). Fair P/ex too. Then great help with option selection. All very professional and courteous.

Sales

when i had a post delivery phone bonding issue, Sam (from Maidstone main dealer) got back to me quickly talked me through it, and i got it sorted.

Sales

The car was spotless, the showroom very clean, comfortable and efficient and Darren and James were friendly, helpful and answered all my questions.

Sales

Very professional service much better than that i have had with Jaguar for my previous three cars

Sales

Again efficiency, smooth transactions made to feel very special loved my bow!!! Lewis took his time to go through the ins and out’s of the car. Follow up email to check we got home ok!

Sales

Nil

Sales

The experience was easy going, no pressure for extra purchases

Sales

First class service by Terry and by Charles.

Sales

We were given very good advice throughout and were very satisfied when collecting the car with all the knowledge given regarding the cars layout and gadgets within

Sales

Was kept well informed

Sales

Fairly satisfied is what I would say- I was keen that the car not be washed prior to delivery as I wanted to avoid swirls, I had made that clear, but the car was washed and there were a lot of swirls unfortunately, corrected after multiple attempts

Sales

What more can I say. There was a bit of waiting around when I picked up the car but all ok.

Sales

Given misleading expecTations of early delivery. Other than that, excellent

Sales

Luke Gould was a brilliant salesman. He was informative and very helpful. We never felt under any pressure and I would recommend anyone to go to him.

Sales

The process from order to collection was well organised throughout. I found it an enjoyable experience which is what the customer wants.

Sales

Very satisfied with the experience.

Sales

The dealership is currently being renovated - however it did not feel like a premium experience centre - am sure this will improve when the work is complete. The centre felt dated in contract to the neighboring JLR dealership

Sales

Well informed and the delivery driver was very knowledgeable and helpful

Sales

A very straightforward process.

Sales

Arden Maidstone were excellent. Steve Boyd in particular.

Sales

David Cox was so helpful and accommodating and made the whole process so simple and easy. I could not praise him high enough. I would score him 11/10 if it was possible. All the other individuals I dealt with at Arden were equally professional.

Sales

Again, Sam is the reason I have been so pleased throughout my purchasing process. Every step of the way he has provided fantastic customer service which has made me enjoy the experience even more. Thank you, Sam!

Sales

Clean, tidy, welcoming staff, the Salesman that dealt with me (Charles) was fantastic.

Sales

We have used Arden before, and chose to return again. We dealt with Terry Linford, the same sale person we dealt with the first time we bought from them. Terry is a real pleasure to do business with, being friendly and warm, not pushy.

Sales

Good value, responsive and not too pushy when selling.

Sales

In particular Matthew Cue & Terry were extremely knowledgeable, helpful and professional. We managed to test drive the car we wanted to buy which was brilliant. They went out of their way to make this happen. We did not feel processed we felt valued.

Sales

Despite the fact that the garage was undergoing a refit, all the staff treated me very well and it was a very positive experience. The salesman Sam PERKINS took his time with me to explain the controls of the vehicle and was very reassuring.

Sales

Administration poor, delays on delivery date

Sales

Excellent service from sales person (Sam). A slight hiccup over the price was the only tiny negative.

Sales

I went to Audi and Mercedes and didn't receive this kind of service.

Sales

Dealt with everything

Sales

We were always kept in the loop on the timescales etc.

Sales

All good

Sales

Kept us fully informed and answered any questions, queries promptly.

Sales

I was hoping for going through the whole transaction as discussed over the phone however we started almost from scratch in the store

Sales

Easy to deal with and open to striking the right deal as a win win

Sales

Very professional service provided to me

Sales

Very informative and friendly service

Sales

The salesman we dealt with was not very approachable and i constantly had to chase for information and replies to emails.

Sales

Friendly, helpful and welcoming attitude

Sales

Very easy user friendly service

Sales

Everything run on schedule

Sales

Thoroughly professional and covered every detail

Sales

As mentioned above I purchased my car via CarWow. My wife and I travelled by train from Newcastle to Maidstone, we arrived at Arden BMW ahead of schedule. The dealership was very welcoming and the handover process was the simplest I have ever had.

Sales

Very pleased with service from the dealer, and the handover process.

Sales

Very happy. The sales man David cox explained everything very well and couldn't of done anymore.

Sales

The customer service by terry Lingford at Arden bmw was outstanding he kept in contact with me and kept me update with what was going on.

Sales

I could not have asked for better service than I recieved from Arden BMW.

Sales

I cannot fault the entire process. There was adequate time given and the sales team even stayed later than normal, on a weekend, to complete the sale. The collection of the car was not rushed even though they had several collections on the day.

Sales

Damien kept me in the loop throughout the whole process, very helpful and knowledgeable on the car we were purchasing. Delivery was quick, hand over was quick.

Sales

The whole process was made very pleasant by the professionalism of the staff who, despite ongoing building works and the commensurate limitations of space and facilities, maintained a high standard of customer service.

Sales

The showroom is undergoing refurbishment at the moment which should make things better when completed.

Sales

i found the whole experience very good

Sales

Car was well presented and on ready when required.

Sales

Would have given 5stars had it not been for slight dirt/ marks on the inside of my new car which had been overlooked.

Sales

Exceeded expectation

Sales

Made to feel welcome, time spent, and listened to what was wanted.Delivery of the new car was explained and shown the vehicle in a dedicated bay.

Sales

BroadOak BMW made the whole transaction smooth and trouble free. Buying and collecting the car was a pleasurable experience.

Sales

Kept informed at all times.

Sales

as above We commend Luke Wilkinson

Sales

Kept me informed of what was happening with my car right up until I was able to collect it.

Sales

As above, fantastic customer service

Sales

Great service from start to finish

Sales

All very easy and straightforward, kept in the loop all along the way

Sales

Couldn't be better, Luke was excellent answered all our questions and gave us the service we expect from BMW.

Sales

I could have purchased a folding mirror